1mo
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Service Desk Manager - ITIL 4 Certified
Washington, District of Columbia, United States
OnsiteFull Time
Manage enterprise IT service desk operations, oversee incident/problem management, ensure SLA compliance, drive continuous improvement; ITIL 4 Foundation certification and service desk leadership experience required.
ITIL 4 Framework
1w
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Program Manager IV
Linthicum Heights, Maryland, United States
$150k-$278k/yr HybridFull Time
12+ YOEBachelor's required (Master's preferred),12+ years leading large DoD IT programs,active Top Secret clearance,experience with enterprise infrastructure,cloud,cybersecurity,ITIL/Agile/PMBOK familiarity;PMP and ITIL certification preferred.
ITIL, Agile, PMBOK, DevSecOps
2mo
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IT Specialist (PLCYPLN)
Seaside or Alexandria
$122k-$173k/yr OnsiteFull Time
1+ YOEITIL, ITSM, data analytics, and strong communication; experience in cross-functional teams and project management.
ITIL, ServiceNow, Data Analytics
2mo
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Senior Manager, VOCC VAS DPS Forward
Ashburn, Virginia, United States
$145k-$233k/yr OnsiteFull Time
8+ YOE8+ years of relevant experience; leadership of large, 24x7 operations; strong ITIL, automation, and AI-driven initiatives.
ITIL, Observability, AI, Automation, Incident Management, Automated Diagnostics
2mo
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Network Engineer 4 - Tysons, VA
Tysons, Virginia, United States
OnsiteFull Time
7+ YOEClearance required; Bachelor’s in Engineering/CS/IT with 7+ years’ experience; strong ITIL, network design, and security knowledge.
ITIL, Cisco, Aruba, Juniper, Arista, Visio, Wireshark, Putty, CLI
2mo
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TECHNICAL LEAD HOSTING
Bethesda, Maryland, United States
$164k-$196k/yr OnsiteFull Time
10+ YOE10+ years of enterprise hosting experience; cloud/IaaS/PaaS; ITIL certification; U.S. Public Trust eligibility.
DevSecOps, Infrastructure as Code, CI/CD, IaaS, PaaS, Cloud migrations, Managed hosting, RMF, A&A, ITIL
2mo
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IT Service Desk Lead
Washington, District of Columbia, United States
OnsiteFull Time
7+ YOELead enterprise IT service desk; 7+ years; TS clearance; Bachelor's preferred; ITIL/HDI preferred; ServiceNow/ITSM experience.
ServiceNow, ITSM, ITIL, HDI, HDI Support Manager Certification
2mo
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Service Desk Manager
Washington, District of Columbia, United States
$85k-$100k/yr OnsiteFull Time
4+ YOE1+ MgmtLead Service Desk role with 4+ years technical experience; Bachelor's degree required; ITIL and Microsoft 365/Azure certifications preferred.
Microsoft Office 365, Azure, ITIL
2mo
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Project Manager / Service Delivery Manager
Arlington, Virginia, United States
OnsiteFull Time
Top-Secret clearance; experience in IT, engineering, or related fields; ITIL V3/V4 Foundations or equivalent; MCITP; PMP; Six Sigma Black Belt.
ITIL, MCITP, PMP, Six Sigma Black Belt
2w
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Threat Detection & Response Consultant
Raleigh or Reston or Richardson
OnsiteFull Time
Experience in incident handling, cyber incident management, ITSM (Jira), documentation and regulatory reporting; familiarity with NIST, ITIL, vulnerability management, and SOC operations.
Jira, SOAR, NIST, ITIL, AI
2mo
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ServiceNow Product Owner
Reston or Norfolk or Riverdale or Washington
$78k-$176k/yr OnsiteFull Time, Part Time
3+ YOE3+ years Agile/Scrum, ServiceNow PO/BA, ITIL, TS/SCI clearance, DoD 8570 IAT II cert, degree equivalent.
ServiceNow, ITSM, ITOM, ITIL
2d
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Principal IT Operations Architect
Rockville, Maryland, United States
OnsiteFull Time
15+ YOE7+ Mgmt15+ years in IT operations and infrastructure, proven leadership managing enterprise environments, expertise in Windows/Linux, virtualization, networking, Azure/AWS, ITIL, automation and monitoring tools.
Microsoft 365, Azure, AWS, VMware, ServiceNow, Ansible, Nagios, Splunk, ITIL
2mo
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System Administrator 3
Annapolis Junction, Maryland, United States
OnsiteContract, Full Time
15+ YOEBachelor's degree in a technical field; 15 years SA experience; 6 years ITSM; DoD 8570 IAT II; ITIL 4; active clearance with polygraph.
UNIX, Linux, Windows, Networking, ITSM, Troubleshooting
1w
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ITSM ServiceNow Analyst Manager
Washington, District of Columbia, United States
$143k-$173k/yr HybridFull Time
General Dynamics Information TechnologyNYSE: GD: Provides mission-critical IT services to government and defense organizations.
5+ YOE5+ years related experience with ServiceNow and ITSM, supervisory experience, ITIL V3 Foundation, ServiceNow technical certification, bachelor\u0002s or equivalent, US citizenship required.
ServiceNow, ITSM, ITBM, SAM, Sec, ITOM
2mo
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Division Manager (Operations and Maintenance)
Herndon, Virginia, United States
$150k-$190k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years IT O&M experience with 5+ years in leadership; Bachelor's in IT/CS; DHS suitability ability; strong ITIL, cloud, and TSA/DHS security knowledge.
ITIL v4, PMP, Agile/Scrum, AWS, Azure, GovCloud, Zero Trust, NIST
2w
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SAP NS2 Sr. Process Architect
Herndon, Virginia, United States
$117k-$246k/yr HybridFull Time
10+ YOEExtensive experience in process architecture and business transformation, strong stakeholder management, process maturity assessments, OCM, Agile/SCRUM, ITIL, ServiceNow and AI-enabled automation experience.
ServiceNow, AI, ITIL, Agile/SCRUM
1mo
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Senior Incident Management Practice Engineer
Dallas or Charlotte or Louisville or Tampa or Fort Lauderdale or Washington or Chicago or Atlanta or New York or Nashville or Boston or Texas
$89k-$121k/yr RemoteFull Time
5+ YOEBachelor's or equivalent experience, 5+ years in IT operations/DevOps/incident management, ServiceNow and ITIL 4 familiarity, experience with AIOps/automation, observability, and cross-team process integration.
ServiceNow, AIOps, ITIL 4
2mo
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Service Desk Manager
Washington, District of Columbia, United States
$179k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years IT service desk leadership; 5+ years enterprise IT service desk management; strong leadership and stakeholder management; Windows/Active Directory; ITIL; bachelor’s preferred.
Microsoft Windows, Active Directory, VoIP, ITIL
5d
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GNOC Technical Quality Lead - Expert (Government)
McLean, Virginia, United States
$98k-$201k/yr OnsiteFull Time
8+ YOETS/SCI with poly required; 8+ years supporting network or enterprise IT operations, GNOC experience, strong written/verbal communication, ITIL-based service management knowledge.
ServiceNow, SolarWinds, ITIL
2mo
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Deputy Program Manager
Vienna or Suitland
HybridFull Time
8+ YOE3+ Mgmt8+ years in Federal IT program management or enterprise technology; client-facing leadership; cloud/AWS/Azure; AI/ML; Agile and ITIL; PMP; Public Trust eligibility.
AWS, Azure, Hybrid Cloud, DevSecOps, CI/CD, ITIL
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