583 itil jobs at 247 companies in Baltimore, MD
1mo
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Service Desk Manager - ITIL 4 Certified
Washington, District of Columbia, United States
OnsiteFull Time
Manage enterprise IT service desk operations, oversee incident/problem management, ensure SLA compliance, drive continuous improvement; ITIL 4 Foundation certification and service desk leadership experience required.
ITIL 4 Framework
14h
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ServiceNow Business Analyst
Washington, District of Columbia, United States
$64k-$160k/yr RemoteFull Time
1+ YOERequires 1+ year ServiceNow delivery experience, ServiceNow business analysis, requirements gathering, user stories, Agile/Scrum or SDLC, ITIL, and US citizenship. ITIL Foundation and ServiceNow System Admin certifications preferred.
ServiceNow, Agile, Scrum, System Development Life Cycle (SDLC), ITIL
1w
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Program Manager IV
Linthicum Heights, Maryland, United States
$150k-$278k/yr HybridFull Time
12+ YOEBachelor's required (Master's preferred),12+ years leading large DoD IT programs,active Top Secret clearance,experience with enterprise infrastructure,cloud,cybersecurity,ITIL/Agile/PMBOK familiarity;PMP and ITIL certification preferred.
ITIL, Agile, PMBOK, DevSecOps
3mo
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IT Specialist (PLCYPLN)
Seaside or Alexandria
$122k-$173k/yr OnsiteFull Time
1+ YOEITIL, ITSM, data analytics, and strong communication; experience in cross-functional teams and project management.
ITIL, ServiceNow, Data Analytics
3mo
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Senior Manager, VOCC VAS DPS Forward
Ashburn, Virginia, United States
$145k-$233k/yr OnsiteFull Time
8+ YOE8+ years of relevant experience; leadership of large, 24x7 operations; strong ITIL, automation, and AI-driven initiatives.
ITIL, Observability, AI, Automation, Incident Management, Automated Diagnostics
2mo
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TECHNICAL LEAD HOSTING
Bethesda, Maryland, United States
$164k-$196k/yr OnsiteFull Time
10+ YOE10+ years of enterprise hosting experience; cloud/IaaS/PaaS; ITIL certification; U.S. Public Trust eligibility.
DevSecOps, Infrastructure as Code, CI/CD, IaaS, PaaS, Cloud migrations, Managed hosting, RMF, A&A, ITIL
2mo
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IT Service Desk Lead
Washington, District of Columbia, United States
OnsiteFull Time
7+ YOELead enterprise IT service desk; 7+ years; TS clearance; Bachelor's preferred; ITIL/HDI preferred; ServiceNow/ITSM experience.
ServiceNow, ITSM, ITIL, HDI, HDI Support Manager Certification
3mo
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Service Desk Manager
Washington, District of Columbia, United States
$85k-$100k/yr OnsiteFull Time
4+ YOE1+ MgmtLead Service Desk role with 4+ years technical experience; Bachelor's degree required; ITIL and Microsoft 365/Azure certifications preferred.
Microsoft Office 365, Azure, ITIL
3w
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Threat Detection & Response Consultant
Raleigh or Reston or Richardson
OnsiteFull Time
Experience in incident handling, cyber incident management, ITSM (Jira), documentation and regulatory reporting; familiarity with NIST, ITIL, vulnerability management, and SOC operations.
Jira, SOAR, NIST, ITIL, AI
2mo
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Project Manager / Service Delivery Manager
Arlington, Virginia, United States
OnsiteFull Time
Top-Secret clearance; experience in IT, engineering, or related fields; ITIL V3/V4 Foundations or equivalent; MCITP; PMP; Six Sigma Black Belt.
ITIL, MCITP, PMP, Six Sigma Black Belt
2mo
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ServiceNow Product Owner
Reston or Norfolk or Riverdale or Washington
$78k-$176k/yr OnsiteFull Time, Part Time
3+ YOE3+ years Agile/Scrum, ServiceNow PO/BA, ITIL, TS/SCI clearance, DoD 8570 IAT II cert, degree equivalent.
ServiceNow, ITSM, ITOM, ITIL
2mo
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Dir, Software Engineering - Remote or Hybrid in MN and DC
Minneapolis or Washington or Charleston
$135k-$231k/yr HybridFull Time
5+ YOE3+ MgmtDirector-level leadership with 5+ years in application management, 5+ years in client relationships; strong ITIL and CCWIS experience; bachelor's degree or equivalent.
ITIL, Ticketing Systems, Incident Tracking Tools
2mo
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System Administrator 3
Annapolis Junction, Maryland, United States
OnsiteContract, Full Time
15+ YOEBachelor's degree in a technical field; 15 years SA experience; 6 years ITSM; DoD 8570 IAT II; ITIL 4; active clearance with polygraph.
UNIX, Linux, Windows, Networking, ITSM, Troubleshooting
2w
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ITSM ServiceNow Analyst Manager
Washington, District of Columbia, United States
$143k-$173k/yr HybridFull Time
General Dynamics Information TechnologyNYSE: GD: Provides mission-critical IT services to government and defense organizations.
5+ YOE5+ years related experience with ServiceNow and ITSM, supervisory experience, ITIL V3 Foundation, ServiceNow technical certification, bachelor\u0002s or equivalent, US citizenship required.
ServiceNow, ITSM, ITBM, SAM, Sec, ITOM
3d
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Operations Manager
McLean or Wichita
OnsiteFull Time
8+ YOE8+ years IT operations management, ITIL Foundation required, PMP preferred, DoD Secret clearance, experience with incident/change/problem management, metrics and vendor coordination.
ITIL, Defense Enterprise Service Management
2mo
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Division Manager (Operations and Maintenance)
Herndon, Virginia, United States
$150k-$190k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years IT O&M experience with 5+ years in leadership; Bachelor's in IT/CS; DHS suitability ability; strong ITIL, cloud, and TSA/DHS security knowledge.
ITIL v4, PMP, Agile/Scrum, AWS, Azure, GovCloud, Zero Trust, NIST
1d
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Lead ServiceNow Developer
Arlington or United States
$120k-$140k/yr RemoteFull Time
5+ YOE5+ years ServiceNow development experience, US citizenship required, ability to obtain/maintain Secret clearance, strong ServiceNow toolset knowledge, ITSM/ITIL and Agile experience.
ServiceNow, Service Catalog, Service Portal, Reports, Incident, Knowledge Base, Agile, Scrum, ITIL, ITSM
2d
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Senior Information Technology Manager #980
Washington, District of Columbia, United States
$144k-$196k/yr OnsiteFull Time
8+ YOE4+ Mgmt8+ years in systems or applications support/development with 4+ years leading IT teams; experience with enterprise technical solutions, ITSM/ITIL practices, disaster recovery, and stakeholder engagement.
Cisco Unified Contact Center Enterprise, ITIL
1w
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GNOC Technical Quality Lead - Expert (Government)
McLean, Virginia, United States
$98k-$201k/yr OnsiteFull Time
8+ YOETS/SCI with poly required; 8+ years supporting network or enterprise IT operations, GNOC experience, strong written/verbal communication, ITIL-based service management knowledge.
ServiceNow, SolarWinds, ITIL
1mo
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Business Analyst
Arlington, Virginia, United States
OnsiteFull Time
1+ YOEAssociate's degree,1+ year IT business analysis experience,knowledge of IT operations and ITIL,business analysis methodologies,UML and Use Case Modeling,clearable for US government security.
Use Case Modeling, UML, Data Flow Diagram, ERD, Agile, ITIL
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