579 itil jobs at 246 companies in Baltimore, MD
1mo
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Service Desk Manager - ITIL 4 Certified
Washington, District of Columbia, United States
OnsiteFull Time
Manage enterprise IT service desk operations, oversee incident/problem management, ensure SLA compliance, drive continuous improvement; ITIL 4 Foundation certification and service desk leadership experience required.
ITIL 4 Framework
1d
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ServiceNow Business Analyst
Washington, District of Columbia, United States
$64k-$160k/yr RemoteFull Time
1+ YOERequires 1+ year ServiceNow delivery experience, ServiceNow business analysis, requirements gathering, user stories, Agile/Scrum or SDLC, ITIL, and US citizenship. ITIL Foundation and ServiceNow System Admin certifications preferred.
ServiceNow, Agile, Scrum, System Development Life Cycle (SDLC), ITIL
1w
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Program Manager IV
Linthicum Heights, Maryland, United States
$150k-$278k/yr HybridFull Time
12+ YOEBachelor's required (Master's preferred),12+ years leading large DoD IT programs,active Top Secret clearance,experience with enterprise infrastructure,cloud,cybersecurity,ITIL/Agile/PMBOK familiarity;PMP and ITIL certification preferred.
ITIL, Agile, PMBOK, DevSecOps
3mo
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IT Specialist (PLCYPLN)
Seaside or Alexandria
$122k-$173k/yr OnsiteFull Time
1+ YOEITIL, ITSM, data analytics, and strong communication; experience in cross-functional teams and project management.
ITIL, ServiceNow, Data Analytics
3mo
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Senior Manager, VOCC VAS DPS Forward
Ashburn, Virginia, United States
$145k-$233k/yr OnsiteFull Time
8+ YOE8+ years of relevant experience; leadership of large, 24x7 operations; strong ITIL, automation, and AI-driven initiatives.
ITIL, Observability, AI, Automation, Incident Management, Automated Diagnostics
2mo
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TECHNICAL LEAD HOSTING
Bethesda, Maryland, United States
$164k-$196k/yr OnsiteFull Time
10+ YOE10+ years of enterprise hosting experience; cloud/IaaS/PaaS; ITIL certification; U.S. Public Trust eligibility.
DevSecOps, Infrastructure as Code, CI/CD, IaaS, PaaS, Cloud migrations, Managed hosting, RMF, A&A, ITIL
2mo
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IT Service Desk Lead
Washington, District of Columbia, United States
OnsiteFull Time
7+ YOELead enterprise IT service desk; 7+ years; TS clearance; Bachelor's preferred; ITIL/HDI preferred; ServiceNow/ITSM experience.
ServiceNow, ITSM, ITIL, HDI, HDI Support Manager Certification
3mo
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Service Desk Manager
Washington, District of Columbia, United States
$85k-$100k/yr OnsiteFull Time
4+ YOE1+ MgmtLead Service Desk role with 4+ years technical experience; Bachelor's degree required; ITIL and Microsoft 365/Azure certifications preferred.
Microsoft Office 365, Azure, ITIL
3w
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Threat Detection & Response Consultant
Raleigh or Reston or Richardson
OnsiteFull Time
Experience in incident handling, cyber incident management, ITSM (Jira), documentation and regulatory reporting; familiarity with NIST, ITIL, vulnerability management, and SOC operations.
Jira, SOAR, NIST, ITIL, AI
2mo
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Project Manager / Service Delivery Manager
Arlington, Virginia, United States
OnsiteFull Time
Top-Secret clearance; experience in IT, engineering, or related fields; ITIL V3/V4 Foundations or equivalent; MCITP; PMP; Six Sigma Black Belt.
ITIL, MCITP, PMP, Six Sigma Black Belt
2mo
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ServiceNow Product Owner
Reston or Norfolk or Riverdale or Washington
$78k-$176k/yr OnsiteFull Time, Part Time
3+ YOE3+ years Agile/Scrum, ServiceNow PO/BA, ITIL, TS/SCI clearance, DoD 8570 IAT II cert, degree equivalent.
ServiceNow, ITSM, ITOM, ITIL
2mo
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Dir, Software Engineering - Remote or Hybrid in MN and DC
Minneapolis or Washington or Charleston
$135k-$231k/yr HybridFull Time
5+ YOE3+ MgmtDirector-level leadership with 5+ years in application management, 5+ years in client relationships; strong ITIL and CCWIS experience; bachelor's degree or equivalent.
ITIL, Ticketing Systems, Incident Tracking Tools
2mo
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System Administrator 3
Annapolis Junction, Maryland, United States
OnsiteContract, Full Time
15+ YOEBachelor's degree in a technical field; 15 years SA experience; 6 years ITSM; DoD 8570 IAT II; ITIL 4; active clearance with polygraph.
UNIX, Linux, Windows, Networking, ITSM, Troubleshooting
2w
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ITSM ServiceNow Analyst Manager
Washington, District of Columbia, United States
$143k-$173k/yr HybridFull Time
General Dynamics Information TechnologyNYSE: GD: Provides mission-critical IT services to government and defense organizations.
5+ YOE5+ years related experience with ServiceNow and ITSM, supervisory experience, ITIL V3 Foundation, ServiceNow technical certification, bachelor\u0002s or equivalent, US citizenship required.
ServiceNow, ITSM, ITBM, SAM, Sec, ITOM
3d
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Operations Manager
McLean or Wichita
OnsiteFull Time
8+ YOE8+ years IT operations management, ITIL Foundation required, PMP preferred, DoD Secret clearance, experience with incident/change/problem management, metrics and vendor coordination.
ITIL, Defense Enterprise Service Management
3d
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Senior Information Technology Manager #980
Washington, District of Columbia, United States
$144k-$196k/yr OnsiteFull Time
8+ YOE4+ Mgmt8+ years in systems or applications support/development with 4+ years leading IT teams; experience with enterprise technical solutions, ITSM/ITIL practices, disaster recovery, and stakeholder engagement.
Cisco Unified Contact Center Enterprise, ITIL
1w
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GNOC Technical Quality Lead - Expert (Government)
McLean, Virginia, United States
$98k-$201k/yr OnsiteFull Time
8+ YOETS/SCI with poly required; 8+ years supporting network or enterprise IT operations, GNOC experience, strong written/verbal communication, ITIL-based service management knowledge.
ServiceNow, SolarWinds, ITIL
2mo
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Deputy Program Manager
Vienna or Suitland
HybridFull Time
8+ YOE3+ Mgmt8+ years in Federal IT program management or enterprise technology; client-facing leadership; cloud/AWS/Azure; AI/ML; Agile and ITIL; PMP; Public Trust eligibility.
AWS, Azure, Hybrid Cloud, DevSecOps, CI/CD, ITIL
1mo
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Business Analyst
Arlington, Virginia, United States
OnsiteFull Time
1+ YOEAssociate's degree,1+ year IT business analysis experience,knowledge of IT operations and ITIL,business analysis methodologies,UML and Use Case Modeling,clearable for US government security.
Use Case Modeling, UML, Data Flow Diagram, ERD, Agile, ITIL
2w
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SAP NS2 Sr. Process Architect
Herndon, Virginia, United States
$117k-$246k/yr HybridFull Time
10+ YOEExtensive experience in process architecture and business transformation, strong stakeholder management, process maturity assessments, OCM, Agile/SCRUM, ITIL, ServiceNow and AI-enabled automation experience.
ServiceNow, AI, ITIL, Agile/SCRUM
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