1w
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ITSM Administrator
Sacramento County, California, United States
$7k-$11k/mo HybridFull Time
Administer and maintain ITSM systems, manage asset inventory and lifecycle, design workflows and business rules, troubleshoot production issues, create technical documentation and complex reports, collaborate on SQL/Exchange matters.
ITSM, SQL Server, SQL, Microsoft Exchange, Crystal Reports, Helix Dashboards
1w
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ITSM Administrator
Dallas, Texas, United States
OnsiteFull Time
5+ YOE5+ years ITSM experience, strong Ivanti Neurons or other ITSM administration, CMDB and SQL knowledge, project management and engineering/development experience, and understanding of ITIL and SDLC.
Ivanti Neurons, SQL, CMDB
2mo
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ITSM Platform Engineering Manager
Temple, Texas, United States
HybridFull Time
7+ YOE2+ MgmtLead a hands-on ITSM platform engineering team and own Atlassian ITSM ecosystem modernization.
Jira Service Management, Jira Software, Confluence, Assets/Insight, automation, APIs Groovy, Python, REST, DevOps toolchains
1mo
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ITSM Problem Manager
Georgia, United States
RemoteFull Time
5+ YOE5+ years in IT operations or related roles, 2+ years in problem management, bachelor's in CS/IS/engineering or equivalent, ITIL v4 preferred, scripting (Python, PowerShell, Java, SQL), experience with ServiceNow/Salesforce Service Cloud, cloud/on‑prem/hybrid architecture experience.
ServiceNow, Salesforce Service Cloud, Kubernetes, Docker, Splunk, Datadog, Dynatrace, AppDynamics, SQL Server, PostgreSQL, Python, PowerShell, Java, SQL, CMDB
3mo
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ITSM Workflow Engineer
New York City, New York, United States
$140k-$160k/yr HybridFull Time
5+ YOE5–8 years ITSM/IT operations; 3+ years ServiceNow development; automation, AI in IT operations; observability integration; core ITSM modules.
ServiceNow, Flow Designer, Scripting, IntegrationHub, ATF, DevOps, CMDB, predictive intelligence, Now Assist, AI/ML
2w
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ITIL/ITSM Coordinator
Chicago, Illinois, United States
OnsiteFull Time
5+ YOE5+ years in IT operations/service management; incident, problem, change and release coordination; strong ITIL knowledge; experience with ServiceNow and enterprise environments; stakeholder communication and major-incident handling.
ServiceNow, AWS, Azure, GCP, CI-CD, ITIL
2d
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ITSM Practice Lead, Consulting Engagement
Dallas, Texas, United States
OnsiteContract
10+ YOE10+ years ITSM experience with 5+ years consulting/SI delivery; deep ServiceNow ITSM, CMDB and service catalog expertise; ITIL v4 required; strong communication and program-building skills.
ServiceNow, CMDB
1mo
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ServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open Location (Chicago, IL, US, 60606)
Chicago or New York City or Washington or California or United States
$143k-$262k/yr HybridFull Time
4+ YOEBachelor's degree required; 4-6+ years ServiceNow ITSM project experience and 5+ years Big 4 or equivalent consulting experience; ServiceNow certifications (CSA/CAD, CIS-ITSM) required; leadership, client-facing, and travel ability.
ServiceNow, CMDB, ITOM, Now Assist, Agentic, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, AI Control Tower
1w
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Senior Associate, ServiceNow ITSM
Irvine or Los Angeles or San Francisco or Denver or Washington or Tampa or Atlanta or Chicago or Boston or St Louis or Short Hills or New York City or Philadelphia or Austin or Dallas or Houston or Seattle
$94k-$203k/yr OnsiteFull Time
3+ YOE3+ years managing enterprise systems and ServiceNow (ITSM/ITOM/IRM), ServiceNow System Administrator certification, JavaScript skill, bachelor's degree or 8 years' equivalent, experience leading agile teams.
ServiceNow, JavaScript
3mo
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ITSM Automation & Optimization Leader (ITIL Expert)
Chicago, Illinois, United States
$137k-$240k/yr HybridFull Time
10+ YOESenior ITSM leader with ITIL expertise, 10+ years in IT service management, and proven automation and governance experience.
ITIL, COBIT, ISO/IEC 20000, Artificial Intelligence, Workflow Automation
2w
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ITSM Lead Analyst/Programmer
Long Beach, California, United States
$87k-$127k/yr HybridFull Time
5+ YOEBachelor's or equivalent and 5+ years supporting ITSM applications and application development; ServiceNow experience; RDBMS, web, and integration skills; strong documentation and communication.
ServiceNow, Remedy, Oracle, Microsoft SQL Server, MySQL, UNIX, Windows, HTML, CSS, JavaScript, C#, .Net, ASPX, XML, CGI, APIs, SharePoint, WordPress, PROSCI ADKAR, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Visio, RSS, Java
1mo
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ITSM manager - Ecommerce
Phoenix, Arizona, United States
$63k-$100k/yr HybridFull Time
8+ YOE2+ Mgmt8+ years in e-commerce/platform operations with 2+ years managing teams; hands-on GCP operations, ITSM/ITIL experience, leading L2 support, incident management, and automation delivery.
Google Cloud Platform (GCP), ServiceNow, Jira Service Management, PagerDuty, Datadog, Splunk, Shopify Plus, Salesforce Commerce Cloud, Magento, Adobe Commerce, SAP Commerce, ITSM, ITIL v3, ITIL v4
3mo
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Senior ITSM Systems Engineer- Mobility
Washington, District of Columbia, United States
HybridFull Time
10+ YOESenior-level ITSM with macOS Workspace ONE expertise; 10+ years(Mobile Device Management)
Workspace ONE UEM, Jamf, Intune, Apple Business Manager, MDM, Active Directory
3w
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ITSM Change Manager
Midvale, Utah, United States
OnsiteFull Time
5+ Mgmt5+ years leading IT operations teams; hands-on ServiceNow ITSM Change/Release experience; knowledge of ITIL and change/release processes; experience with SOC 2 compliance desired; strong communication and leadership skills.
ServiceNow ITSM, ServiceNow
2w
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ServiceNow ITSM & AI Solutions Consultant
Sterling, Virginia, United States
$112k-$179k/yr HybridFull Time
8+ YOE8+ years experience (or equivalent) with ServiceNow ITSM (Incident, Service Request, Knowledge); U.S. citizenship and active Secret clearance; CSA required; foundational knowledge of AI/ML/LLMs and ServiceNow AI capabilities.
ServiceNow IT Service Management (ITSM), ServiceNow, ServiceNow Assist, ServiceNow Live Chat, Virtual Agent, Microsoft Azure AI, Python
2w
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ServiceNow ITSM & AI Solutions Consultant
Sterling or Washington
$112k-$179k/yr HybridFull Time
8+ YOEU.S. citizen with active Secret clearance, 8+ years experience (or equivalent), 3+ years with ServiceNow ITSM, ServiceNow CSA required, generative AI/LLM familiarity, strong communication and requirements-writing skills.
ServiceNow, ServiceNow Assist, Microsoft Azure AI
3w
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ITSM Change Manager
Midvale, Utah, United States
OnsiteFull Time
5+ YOE5+ Mgmt5+ years leading IT operations teams, hands-on ServiceNow ITSM Change/Release experience, ITIL/ITSM knowledge, strong leadership and communication, SOC 2 compliance experience desired, Bachelor's in CS/IS preferred.
ServiceNow
1mo
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SIAM IT Operations Service Management (ITSM) Specialist
Chantilly, Virginia, United States
$104k-$218k/yr OnsiteFull Time
5+ YOEActive TS/SCI with Polygraph, ITIL 4 Foundations, 5+ years implementing ITIL across Incident, Event, Change, and Configuration Management; ServiceNow and MS Office experience; strong communication and facilitation skills.
ServiceNow, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Tableau, SRS
1mo
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SIAM IT Operations Service Management (ITSM) Specialist
Chantilly, Virginia, United States
$104k-$218k/yr OnsiteFull Time
5+ YOEActive TS/SCI with Polygraph, ITIL 4 Foundations required, 5+ years implementing ITIL across Event/Incident/Configuration Management, ServiceNow and MS Office experience, strong communication and process-improvement skills.
ServiceNow, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Tableau, SRS
1mo
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ITSM Entitlement Analyst - United States
McLean or United States
RemoteFull Time
5+ YOEU.S. citizen able to obtain Public Trust; Bachelor's (or equivalent) and 5+ years in business analysis, IT asset management, or software licensing; experience managing large software entitlements and vendor relationships; strong analytical and communication skills.
Microsoft Excel
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