76 manager of customer experience jobs at 58 companies in Everett, MA
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Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS
2w
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Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
3mo
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Manager of Customer Success, DSO
Boston or New York City or San Mateo
RemoteFull Time
5+ YOE2+ MgmtFive+ years in customer success or account management, with two+ years in a managerial role; experience with dental practices or DSOs; strong leadership and data-driven mindset; proficient with CRM tools.
Salesforce, Gainsight
1w
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Director of Guest Experience
Boston, Massachusetts, United States
$105k-$115k/yr OnsiteFull Time
3+ YOE3+ MgmtRequires 3–5 years of progressive luxury hotel leadership experience, VIP guest management, service recovery, and Opera Cloud or comparable property-management and messaging platforms; hospitality degree preferred.
Opera Cloud, Opera, ALICE
1mo
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
1mo
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Manager of Customer Success
Washington D.C. or Boston or Indianapolis or New York or San Francisco
HybridFull Time
8+ YOE5+ Mgmt5+ years managing customer success teams, 8+ years in localization/LSP industry, experience with AI and technical integrations, expertise in CS metrics (NRR, CSAT), strong communication and cross-functional collaboration.
Adobe Experience Manager, Webflow, Salesforce, GitHub, Google Drive
1w
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Director of Customer Success
Salem, New Hampshire, United States
OnsiteFull Time
Customer Success or account management experience, direct people leadership, strategic planning, customer relationship management, data analysis, communication, escalation management, and technical aptitude are required.
1mo
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Director of Customer Support
Watertown, Massachusetts, United States
$160k-$182k/yr OnsiteFull Time
9+ YOE3+ Mgmt9+ years in customer support/operations leadership, 3+ years managing managers, experience with outsourced BPOs, strong analytics, change management, and customer support platform expertise (Zendesk, Kustomer, Gladly, Salesforce).
Zendesk, Kustomer, Gladly, Salesforce Service Cloud
2w
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Head of Customer Service
Boston, Massachusetts, United States
$200k-$280k/yr OnsiteFull Time
5+ YOE5+ years progressive customer service leadership in passenger transportation; experience with service recovery, incident response, contact center operations, complaint resolution, and regulated safety environments.
1mo
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Head of Customer Success
Boston, Massachusetts, United States
$200k-$240k/yr HybridFull Time
Senior Customer Success leader with enterprise healthcare experience, expertise in value-based care, analytics-driven decision making, and ability to build and lead teams; bachelor’s degree required; MBA preferred.
API, EHR
1d
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Senior Assistant Director of Student Accounts, Customer Experience
Boston, Massachusetts, United States
$60k-$85k/yr OnsiteFull Time
3+ YOEBachelor's degree and 3–5 years of progressively responsible experience in student accounts, higher-education customer service operations, or related financial services; analytical, supervisory, communication, and technology skills required.
ServiceNow, PowerFAIDS, Banner
2d
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Director of CX Strategy and Portfolio Management
Waltham, Massachusetts, United States
OnsiteFull Time
15+ YOE15+ MgmtRequires 15+ years of leadership experience in product, portfolio/program management, or customer strategy; expertise in Agile, journey mapping, governance, roadmapping, organizational change, analytics, and cross-functional leadership.
Salesforce, Agile, ADKAR
3w
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Head of Hazardous Waste Customer Service (Norwood, MA)
Norwood, Massachusetts, United States
$126k-$173k/yr HybridFull Time
7+ YOE4+ Mgmt7-10 years in customer support/operations in regulated environments, 4+ years people leadership, strong knowledge of hazardous/regulated waste workflows and regulations (RCRA,DOT,TSCA), experience with system migrations, and executive stakeholder communication.
1w
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Head of Customer & Field Learning
Burlington, Massachusetts, United States
OnsiteFull Time
Experience in customer education, learning design, enablement, adoption, instructional design, or performance improvement, with AI, measurement, communication, and cross-functional influence skills.
AI, conversational AI, prompt engineering, workflow automation
2mo
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Head of Brakewise
Woburn or Waltham
OnsiteFull Time
5+ YOE5+ years in SaaS, automotive technology, customer success, product management, business operations, or related fields; experience launching/scaling SaaS; strong customer-facing, analytical, and cross-functional collaboration skills.
3mo
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Vice President of New Customer Growth
Boston or New York City
HybridFull Time
8+ YOE3+ Mgmt8+ years in growth marketing with proven D2C scaling experience, 3+ years managing and recruiting teams, expertise in omni-channel measurement, attribution and incrementality, experience with social commerce and AI tooling, executive presence.
TikTok Shop, Amazon, AI, TV/CTV, MMM
3w
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VP of Customer Marketing
Boston, Massachusetts, United States
$170k-$280k/yr RemoteFull Time
12+ YOE12–15+ years B2B SaaS marketing leadership with experience in customer advocacy, community, lifecycle marketing, and customer insight measurement (NPS, engagement). Strong cross-functional collaboration and executive communication.
3w
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Director of Customer Long-term Success and Loyalty - Acton, MA / San Diego, CA (Hybrid)
Acton or San Diego
$187k-$281k/yr HybridFull Time
15+ YOEBachelor's degree preferred, 15 years in customer success/experience or related fields, proven cross-functional leadership, strong analytical and program management skills, experience with lifecycle programs and driving retention.
Customer Data Platform (CDP), NPS
1mo
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Director of Product Management, Software
Somerville, Massachusetts, United States
$150k-$205k/yr OnsiteFull Time
5+ YOE5+ years product management experience, prior people leadership (5+ direct reports), customer research and roadmap ownership, mentoring and hiring experience; computer science or embedded engineering background preferred.
Preform, Dashboard
6d
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Director of Residences
Boston, Massachusetts, United States
$190k-$212k/yr OnsiteFull Time
7+ YOE7+ MgmtBachelor’s degree or equivalent experience; 7–10 years of senior luxury residential, hospitality, or private club management; financial, leadership, communication, HOA governance, and property systems expertise.
Opera, Lightspeed, CRM, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
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