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Customer Experience Manager
Londonderry, New Hampshire, United States
OnsiteFull Time
3+ YOEBachelor's degree, 3+ years customer success/experience management, leadership and process-improvement skills, CRM experience, analytical and problem-solving abilities, ability to travel regionally and internationally.
CRM
2d
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Customer Experience Manager
Austin or Boston or Denver or New York City
$106k-$208k/yr HybridFull Time
6+ YOE6+ years in CX/insights with experience designing listening programs, synthesizing quantitative and qualitative feedback, managing closed-loop processes, and influencing cross-functional stakeholders.
Medallia, Qualtrics, GenAI, natural language processing, sentiment analysis
1w
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FT Customer Experience Manager
Taunton, Massachusetts, United States
$16-$22/hr OnsiteFull Time
Manage front-end operations, lead omnichannel and shrink/safety programs, coach and develop team, perform cash and inventory tasks; retail management experience preferred.
1w
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Customer Experience Manager
Marlborough, Massachusetts, United States
$19/hr OnsiteFull Time
2+ YOEHigh school diploma or equivalent, minimum 2 years management experience, strong verbal/written communication, multi-tasking, creative thinking, ability to lift up to 25 lbs and perform physical tasks.
1mo
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Senior Customer Experience Manager (CXM) – Strategic
Boston, Massachusetts, United States
$120k-$170k/yr HybridFull Time
7+ YOE7+ years in customer success or CX leadership; strong account management with Fortune 100; AI/ML experience; prompt tuning; excellent communication; customer-first mindset; fast-paced environment.
AI/ML platforms, LLMs, Enterprise automation tools
3w
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Technical Customer Experience Manager, Sequencing
Wilmington, Massachusetts, United States
$131k-$244k/yr OnsiteFull Time
3+ YOE1+ MgmtBachelor's degree (or equivalent), 3+ years in clinical laboratory/diagnostics, 1 year supervisory experience, program management and customer-facing experience, ability to manage implementations, stakeholder communication, and limited travel.
KAPA DNA Library Prep, KAPA RNA Library Prep, Sequencing by Expansion (SBX), AXELIOS 1 System
1mo
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Customer Experience Coordinator
Tewksbury, Massachusetts, United States
$17-$18/hr OnsitePart Time
1+ YOE0.5+ MgmtPromote customer experience, lead front-of-store team, manage POS, train associates, ensure labor compliance, weekends/evenings.
POS
1mo
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Manager, Customer Experience Strategic Initiatives
Boston or Chicago or Washington
$120k-$145k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years in project/program/operations, 2+ years managing teams, bachelor’s degree in business/public policy/project management/finance or related, proven experience leading cross-functional initiatives, change management, and stakeholder influence.
1mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1mo
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Customer Experience Supervisor
Wakefield or Boston
$60k-$75k/yr OnsiteFull Time
3+ YOE3+ years in heavy-duty dealership or diesel service; knowledge of dealer business systems (e.g., ADP Dealer System); strong written/verbal communication and customer service skills; Microsoft Office proficiency.
ADP Dealer System, Microsoft Office Suite
1w
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Experience Manager
Nashua, New Hampshire, United States
OnsiteFull Time
2+ YOE2-3+ years retail management experience; cosmetology license where required; bachelor’s degree preferred; proficiency with POS, Microsoft Office and Apple devices; strong leadership, communication, and organizational skills.
Point of Sale system, Microsoft Office programs, Apple devices
1mo
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Director Customer Experience & Strategy
Stoughton or McClellan Park or Fallon or Massillon or Cincinnati or Elko or Auburn or Tacoma or Olympia or Tucson or Truckee or Phoenix or Albert Lea or Denver or Alamosa or Riverside or Virginia Beach or Euless or Monroe or Saint Paul or Pueblo or Kansas City or Richmond
$90k-$120k/yr OnsiteFull Time
10+ YOEBachelor's required (advanced degree preferred). 10+ years in customer experience, operations, or service delivery leadership with experience managing managers, strong analytical and process-improvement skills, and project/system implementation experience.
1mo
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Senior Customer Experience Operations Manager
Framingham, Massachusetts, United States
$98k-$182k/yr OnsiteFull Time
Experience mapping customer journeys, improving processes, building dashboards, and managing CX tools.
Salesforce, SalesLoft, Matik, ChurnZero, Zendesk, Intercom, Gainsight, SQL, Sigma, Tableau, Power BI
2w
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Head of Customer Experience
Watertown, Massachusetts, United States
$125k-$180k/yr OnsiteFull Time
Senior leader to own customer retention and launches for robot deployments; hire and develop Forward Deployed Engineers; build playbooks, early-warning systems, and cross-functional processes; technically credible and operationally driven.
2mo
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Customer Experience Supervisor I - Pheasant Lane Mall
Nashua, New Hampshire, United States
$21-$27/hr OnsiteFull Time
Lead and coach store associates, oversee customer service, training, and checkout experience; manage cashier performance and store operations; handle scheduling and hiring processes.
Point of Sale, POS System, Mobile POS
3mo
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Manager Digital Customer Experience
Boston, Massachusetts, United States
$110k-$125k/yr HybridFull Time
5+ YOE5–7 years in digital merchandising/e-commerce/travel; proven leadership of digital experience teams; strong analytics, A/B testing, and personalization skills; cross-functional collaboration and project management.
Optimizely
1mo
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Patient Experience & Customer Service Coordinator
Danvers, Massachusetts, United States
$28-$34/hr OnsitePart Time
3+ YOEAssociate degree (or equivalent experience) and 3+ years in patient relations/customer service or related field; strong communication, conflict resolution, data analysis, HIPAA compliance, proficiency with Microsoft Office and Athenahealth; ability to manage escalations and reporting.
Athena customer service inbox, Athenahealth, Microsoft Office
1mo
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Fraud Customer Experience Business Partner
Buffalo or Boston or Baltimore or Washington or Wilmington or New York or Bridgeport or Burlington
$90k-$149k/yr HybridFull Time
4+ YOEBachelor's degree or equivalent experience, minimum 4 years project management experience, strong relationship management, discovery and execution skills, ability to influence without authority, coordinate complex cross-functional work, and strong communication and problem-solving.
3w
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Manager, IT Service Delivery & Customer Experience
Halifax or Mississauga or Portsmouth
$95k-$110k/yr HybridFull Time
5+ YOE3+ Mgmt5+ years IT service management experience, 3+ years people leadership, undergraduate degree or diploma preferred, ITIL certification preferred, budget ownership, vendor and incident management, strong communication and analytical skills.
1mo
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Director, Customer Experience & Scaled Success
Boston, Massachusetts, United States
$116k-$215k/yr HybridFull Time
8+ YOE8-10+ years in Customer Success/Experience, lifecycle programs, and scalable engagement systems; strong cross-functional leadership and data-driven mindset.
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