91 product support specialist jobs at 62 companies in Hackensack, NJ
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Sr. Product Support Specialist
New York, New York, United States
$260k-$370k/yrOnsiteFull Time
NetflixNASDAQ: NFLX: Provider of global streaming entertainment and video content.
8+ YOE8+ years in Ad Tech support or solutions engineering; experience with knowledge architecture, taxonomy, QA metrics for AI agents; strong writing and stakeholder collaboration skills; familiarity with ad-serving protocols.
Zendesk, Confluence, Jira, Google Ad Manager, FreeWheel, Xandr, The Trade Desk, DV360, VAST, VMAP, OpenRTB, vector databases
Massachusetts or Rhode Island or New Hampshire or New York City or New Jersey
$60k-$75k/yrRemoteFull Time
Black Kite: Provides third-party cyber risk intelligence and security ratings.
1+ YOE1–3 years supporting SaaS products and customer service; strong troubleshooting, communication, documentation, and working knowledge of core security concepts.
New York City or Santa Monica or Los Angeles or Palo Alto or Chicago or Washington or Boston or Colorado or Seattle or San Francisco or San Diego or Reston
$93k-$135k/yrOnsiteFull Time
Cooley: Provides legal counsel to technology and life sciences companies.
4+ YOE4+ years supporting online services, troubleshooting, capturing user feedback, managing software development issues, presenting product demos, proficiency with Microsoft Office and iManage, strong communication and project management skills.
Microsoft Office, iManage, Microsoft Teams, Intercom, HTML, CSS, Python
Arch: Automates data and document management for private market investments.
2+ YOE2+ years client-facing/support experience (2-5 preferred), B2B/fintech/SaaS experience preferred, strong troubleshooting and communication skills, product-first mentality, mentoring experience, ability to escalate and document issues.
Route 18 Chrysler Jeep Dodge Ram: Automotive dealership providing new and used vehicle sales and service.
Analyze market trends, develop product strategies, gather customer feedback, support marketing campaigns and promotional activities. Bilingual ability is a plus.
CitiNYSE: C: Global diversified financial services holding.
6+ YOEBachelor's degree in Engineering/Finance/Economics or related and 6 years relevant experience; experience supporting client engagement, product management, and FX/Investor Services regulations.
New York Blood Center: Non-profit organization collecting and distributing blood and stem cells.
3+ YOE3+ years in product support/training or technical writing for software/data products, bachelor's degree or equivalent experience preferred, experience with training delivery, support intake, Agile, and strong written communication.
Microsoft Azure DevOps, Bookstack, Microsoft SharePoint, Microsoft Power BI
New York Blood Center: Community-based nonprofit provider of blood products and research.
3+ YOEBachelor's or equivalent experience, 3+ years in product support/training/technical writing for software or data products, strong written communication, experience designing/delivering end-user training, support intake management, Agile familiarity.
Duffel: API infrastructure for travel and flight bookings.
Strong written English, experience delivering technical product support, B2B support experience, ability to learn and explain technical concepts, familiarity with Zendesk/Jira, EST hours/remote work.
Atlanta or Boston or Chicago or Irvine or Miami or New York City or Philadelphia or Phoenix or Washington, D.C. or Baltimore or Cincinnati or Dallas or Denver or Houston or Kansas City or Los Angeles or Seattle or Tampa
OnsiteFull Time
Global Furniture Group: Manufactures and distributes furniture for office, education and healthcare.
3+ YOE2D/3D specs, renderings; AutoCAD, CAP 20/20, Visual Impressions; 3-6 years interior design experience; strong product knowledge and ability to support sales.
Mizuho OSI: Designs and manufactures specialty surgical tables and positioning systems.
Territory-based product specialist with sales/support experience; must live within 20 miles of territory, valid driver's license and insurance, able to lift up to 150 lbs, able to attend surgeries, Microsoft Office and CRM/Salesforce knowledge; bachelor's or clinical background preferred.
3+ YOEBachelor's degree and 3+ years in broker-dealer, wealth management operations, portfolio management, or trading system support; financial markets knowledge, analytical skills, and technology proficiency required.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access, SQL, VBA, Vestmark, FiSERV APL, Advent MOXY, Charles River
AKASA: Develops AI-powered automation software for healthcare revenue cycle management.
2+ YOEMinimum 2 years healthcare experience; QA, regression testing, triage, and support workflows; strong prioritization, communication, and problem-solving skills.
Philadelphia or Boston or Allentown or York or Harrisburg or Hartford or Bridgeport or Baltimore
RemoteFull Time
Stiles Machinery: Distributes and services industrial manufacturing machinery and software solutions.
3+ YOEBachelor’s in Engineering or equivalent; 3-5 years in panel processing; strong MS Office; customer-focused sales support; strong communication and presentation skills.
KomatsuTokyo Stock Exchange: 6301: Manufactures and services construction, mining, and industrial heavy machinery.
Computer proficiency including MS Office, customer service and communication skills, organization and follow-up abilities, basic understanding of simple machines, and self-motivation. Technical certification or college degree preferred.
Toronto or Paris or London or New York City or San Francisco or Austin
$63k-$70k/yrHybridFull Time
Pigment: AI-powered business planning and performance management platform.
2+ YOERequires 2+ years in application, technical, support, product, or customer operations, strong communication, process accuracy, customer service, organization, prioritization, and cross-functional collaboration.
HTML, CSS, SQL, APIs, Data Integrations, Notion, FreshDesk, Jira, DataDog
Anrok: Automated sales tax compliance platform for global digital businesses.
Proven product/technical support experience in software, strong customer focus, excellent communication, experience collaborating with product/engineering, familiarity with Zendesk is a plus.
Solve Intelligence: A startup building an AI platform that manages patent workflows from invention harvesting through litigation and licensing.
Strong written communication, high agency, customer-support experience, ability to triage technical tickets and work under pressure; familiarity with support tooling and technical products is a plus.
Bridgewater or Bartlett or Westminster or Richmond or Perris or Canada or Mexico or Brazil or Argentina or Chile or Peru
$75k-$90k/yrHybridFull Time
BrotherTokyo Stock Exchange: 6448: Manufacturer of printers, sewing machines, and industrial equipment.
5+ YOEBachelor's degree (or equivalent), minimum 5 years' related experience in marketing/product support, strong analytical and communication skills, experience analyzing market data and executing go-to-market and launch activities.
Workfront, Project Information Management (PIM), Digital Asset Management (DAM)