166 service desk manager jobs at 69 companies in Everett, MA
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Service Desk Manager
Boston, Massachusetts, United States
OnsiteFull Time
Berkshire Residential Investments: Vertically integrated residential real estate investment and management firm.
5+ YOE2+ Mgmt5+ years in service desk roles with 2+ years managing teams; strong communication, prioritization, SLA management, endpoint and asset oversight, and proficiency with Microsoft productivity and Windows/Azure platforms.
Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft Teams, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Stream, Windows, Microsoft Edge, Azure
Davidson Hospitality Group: Manages operations for upscale hotels and resorts across North America.
2+ YOE2+ Mgmt2 years departmental management experience, cash handling, Opera PMS/Micros and Microsoft Office/Excel proficiency, English fluency, strong time management and communication skills.
Opera PMS, Micros, Microsoft Office, Microsoft Excel
Davidson Hospitality Group: Full-service hospitality management for hotels and resorts.
2+ Mgmt2 years prior front-office departmental management experience; cash handling; time management and negotiation skills; English fluency; proficiency with Opera PMS, Micros, Microsoft Office and Excel; effective public communication.
Opera PMS, Micros, Microsoft Office, Microsoft Excel
Marriott InternationalNASDAQ: MAR: Operates and franchises a global network of hotels and resorts.
2+ YOEHigh school diploma/GED plus 4 years guest services experience OR 2-year degree plus 2 years experience; staff management, guest service, and operational oversight skills required.
Highgate: Manages and invests in hospitality real estate assets.
5+ YOE5+ years progressive hotel experience or degree+experience, supervisory experience required, proficiency with Windows and Microsoft Office, strong customer service, communication, multitasking, and cash handling skills.
Lead Service Desk Specialist, Technology Experience & Community
Boston, Massachusetts, United States
$100k-$140k/yrHybridFull Time
Boston University: Private research university providing higher education degree programs.
3+ YOEBachelor's degree or equivalent experience and 3+ years in technical support, client services, or IT support. Requires advanced technical and computer skills plus analytical and project/process management skills.
Sonesta: Operates a global portfolio of diverse hotel and resort brands.
Supervising front desk staff, performing guest check-ins/outs, conducting pre-shift meetings, verifying house accounts, delegating tasks, and ensuring Sonesta service standards are met.
Arbor Lodging: Owns and operates a portfolio of branded hotels.
2+ YOEHigh school diploma, 2 years front desk hotel experience, proficiency with Microsoft Office and Opera, strong communication, supervisory and basic math skills; ability to stand and lift up to 50 lbs.
Crossroads Rhode Island: Provides housing and support services to people experiencing homelessness.
Supervisory experience overseeing 24/7 front desk operations; knowledge of mental health, trauma-informed care, crisis intervention; strong communication, organizational and Microsoft Office skills; bachelor's or equivalent experience options.
Colwen Hotels: Hotel management and development specializing in upscale lodging.
Supervise front desk and night audit teams, ensure guest satisfaction, manage budgets/payroll, coach associates; requires 2-year college degree or equivalent hospitality experience, strong leadership, customer service, and computer skills.
Colwen Hotels: Develops and manages a portfolio of upscale branded hotels.
Provide front office management and oversight, supervise front desk and night audit teams, train associates, handle reservations and billing, enforce policies, and manage budgets and guest satisfaction.
Ocean Properties: Manages and develops luxury hotels and vacation resorts.
Previous customer service experience, strong interpersonal and communication skills, time management, conflict resolution, and ability to train and coach staff.
Wentworth by the Sea: Operates a historic luxury seaside resort and spa.
Previous customer service experience, strong interpersonal and communication skills, time management, conflict resolution, and experience training/coaching staff.
TPG Hotels & Resorts: Manages and operates a national portfolio of hospitality assets.
High school education or equivalent experience, strong guest service, communication, organization, time management, basic accounting, computer operation, and ability to lift up to 50 pounds.
Benchmark Senior Living: Operates senior living communities providing personalized care and housing.
Greets visitors, answers and routes phone calls, manages appointment books, and performs basic computer processing; high school preferred; telephone system proficiency required.
Front Desk Representative, flex sched with evenings req.
Westwood, Massachusetts, United States
$21/hrOnsiteFull Time
Schulte Hospitality Group: Full-service hotel management operating diverse hospitality properties.
1+ YOEMinimum 1 year front desk experience, high school diploma, basic computer skills, cash handling experience, strong verbal/written communication and time management, ability to follow PPI procedures.
IHG Hotels & ResortsLondon Stock Exchange, New York Stock Exchange: IHG: Global hospitality operating a diverse portfolio of hotel brands.
High school diploma or equivalent, fluent English, guest-service and problem-solving skills, comfort with property management and reservation systems, and flexible evening, weekend, and holiday availability.
Monarch Enterprises: A hotel operating as part of a well-known hospitality brand delivering memorable guest experiences.
Providing guest check-in/out, managing reservations and inquiries using a property management system, strong customer service, communication, multitasking, punctuality, and professional appearance.
Property Management System, Reservation software, Hotel management system
Tampa or Raleigh or Charlotte or Chicago or Cincinnati or Cleveland or Columbia or Columbus or Dallas or Baltimore or Richmond or Rochester or Rosemont or Sacramento or Boston or St. Louis or Salt Lake City or San Antonio or San Diego or San Francisco or California or Seattle or Spartanburg or Albany or Stamford or Atlanta or Toledo or Austin or Tulsa or Washington or Denver or Des Moines or Detroit or Boca Raton or Buffalo or Florham Park or Fort Worth or Greensboro or Hartford or Houston or Grand Rapids or Indianapolis or Irvine or Jacksonville or Kansas City or Las Vegas or Little Rock or Los Angeles or Louisville or Birmingham or Fayetteville or Melville or Miami or Milwaukee or Minneapolis or Montpelier or Nashville or New Orleans or New York City or Oklahoma City or Orlando or Philadelphia or Phoenix or Pittsburgh or Portland
$91k-$322k/yrOnsiteFull Time
PwC: Providing audit, tax, and management consulting services to businesses.
6+ YOEHigh school diploma or equivalent; minimum 6 years of experience; strong enterprise risk management, systems thinking, contractual risk mitigation, business process improvement, leadership and coaching skills.
Pyramid Global Hospitality: Operates and manages hotels and resorts globally.
High school diploma or equivalent, previous hotel/resort experience preferred, flexible availability including nights/weekends/holidays, computer and communication skills, ability to stand for a full shift, supervisory and cash-handling experience.