201 support lead jobs at 155 companies in Cotati, CA
1mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
3w
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Founding Support Lead
San Francisco, California, United States
$144k-$180k/yr OnsiteFull Time
5+ YOE5+ years technical customer-facing experience in B2B SaaS; strong integrations skills (APIs, webhooks); experience with ticketing platforms; incident management, communication, and systems-thinking; builder mentality preferred.
Zendesk, API, webhook, ERP, CRM
1w
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Support Lead
San Francisco, California, United States
$90k-$140k/yr OnsiteFull Time
2+ YOE2+ years in customer or technical support for SaaS; experience with ticketing/tooling, knowledge-base and automation work, strong written communication, pattern recognition, and ownership mindset.
3w
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Support Delivery Lead
San Francisco, California, United States
$234k-$260k/yr HybridFull Time
15+ YOE10+ Mgmt10+ years leading technical support or engineering teams, 15+ years technical support/engineering experience, deep application/infrastructure expertise, automation-first tooling experience, strong cross-functional influence and customer reliability focus.
1w
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Support Lead Part Time
Alameda, California, United States
$18/hr OnsitePart Time
1+ YOEHigh school diploma, minimum 1 year management experience, strong communication, multitasking, creative thinking, flexible schedule, ability to perform physical tasks, age 18+.
5d
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AI Support Lead
San Francisco, California, United States
$155k-$233k/yr OnsiteFull Time
Own a conversational AI program end to end, including roadmap, vendor management, conversation design, escalation logic, metrics, cross-functional integration, and people management.
Sierra, Decagon, Forethought, Zendesk
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Custom Support Lead
San Francisco, California, United States
HybridFull Time
6+ YOE6+ years in customer/technical support at a software company, systems/process improvement experience, strong written and verbal communication, metrics-driven, automation and tooling experience; CAD/EDA familiarity a plus.
CAD, EDA
3w
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AI Support Engineer Lead
Paris or San Francisco or New York City
€100k-€160k/yr OnsiteFull Time
Build and run AI-powered support systems, lead and grow a support engineering function, investigate complex issues, and translate customer signal into product improvements.
Dust, Cursor, Claude Code, n8n, MacBook Pro, Linux
4d
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Customer Support Lead
San Francisco, California, United States
$200k-$270k/yr HybridFull Time
5+ YOERequires 5+ years in customer, technical support, or customer success, team leadership, support operations building, metrics expertise, AI tooling familiarity, and technical customer experience.
AI, Linux, NVIDIA, AMD
2mo
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Client Technical Support Lead, Information Technology, Full-Time, Days
San Rafael or United States
$45-$67/hr OnsiteFull Time
5+ YOE2+ MgmtLeads technical support team, ensures SLA compliance, and improves IT service delivery in a healthcare setting.
Workday, ERP, HRIS, EHR, ITIL
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IT Support Lead
San Francisco, California, United States
$150k-$236k/yr HybridFull Time
10+ YOE10+ years IT support experience; strong macOS/Windows, Google Workspace, Microsoft 365, Okta, and Slack skills; experience with onboarding/offboarding, endpoint lifecycle, inventory, documentation, and process improvement.
macOS, Windows, Google Workspace, Microsoft 365, Okta, Slack
5d
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Lead Extramural Support Assistant (OA)
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$56k-$91k/yr HybridFull Time
1+ YOERequires one year of specialized administrative experience equivalent to GS-07, Microsoft Office proficiency, meeting and travel coordination experience, and typing at least 40 words per minute with no more than three errors.
Microsoft Office, Microsoft Excel
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Senior Customer Support Lead
Denver or San Francisco or Madison
$140k-$180k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years experience with 3+ years leading customer service teams; experience with Intercom and CS tech stacks, strong data fluency, communication, and leadership skills; comfortable adopting AI tools.
Intercom
2mo
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AI Product Support Lead
San Francisco, California, United States
OnsiteFull Time
Experience running or transforming support with AI, hands-on Zendesk support and phone work, building AI-powered workflows (Lorikeet, OpenClaw, Hermes), SLAs/CSAT/NPS ownership, product brief writing, and team leadership.
Zendesk, Lorikeet, OpenClaw, Hermes
17h
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Lead, Production Support
Vacaville, California, United States
OnsiteFull Time
3+ YOERequires high school diploma/GED, 3–5 years of warehouse or distribution experience, prior leadership, WMS and RF scanning proficiency, equipment operation, quality auditing, safety compliance, and coaching experience.
Warehouse Management System (WMS), RF scanning technology
3w
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Technical Customer Support Lead
San Francisco, California, United States
$100k-$250k/yr OnsiteFull Time
Experience in customer support, strong written/verbal communication, experience with Stripe, ability to handle high ticket volume, familiarity building/maintaining AI automations and knowledge bases.
Stripe
5d
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Technical Support Engineer - AI Lead
Redmond or Fargo or Las Colinas or Charlotte or San Francisco or New York City
$131k-$277k/yr HybridFull Time
10+ YOEBachelor's degree in computer science, IT, or related field and 10+ years of technical support, consulting, or IT experience; expertise in AI/ML, governance, evaluation, and executive stakeholder management.
AI, Responsible AI, LLM, agentic, AI/ML
3d
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Lead Medical Support Assistant
San Francisco, California, United States
$67k-$88k/yr OnsiteFull Time
1+ YOERequires U.S. citizenship, one year of experience equivalent to GS-6, advanced medical terminology and patient-system knowledge, workflow coordination, staff training, English proficiency, and background investigation.
VISTA, CPRS, VSE Gui, IC, My HealtheVet, APAT, FSOD, NON-VA Care Portals, CISCO, TMS, PIV, Microsoft Excel
1mo
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Head of Support
San Francisco, California, United States
$180k-$240k/yr OnsiteFull Time
Proven experience leading and scaling technical B2B support orgs, managing managers, building support systems, technical fluency with APIs/logs, and defining AI-driven support strategy.
3w
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US-Lead
Corte Madera, California, United States
OnsiteFull Time
Support store leadership, enable sales teams, deliver exceptional customer interactions, and facilitate operational readiness.
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