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29 technical customer success manager jobs at 22 companies in Virginia

1mo
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Customer Success Manager
Tysons, Virginia, United States
RemoteFull Time
Cav
Cav: Continuous cyber assurance platform for high-reliability organizations.
3+ YOEMinimum 3 years in customer-facing roles (Customer Success/Account Management/Support), experience with SaaS/enterprise software preferred, lifecycle management, strong communication, project management, and technical aptitude.
Jira, Gainsight, Salesforce, HubSpot, Zendesk
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3w
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Customer Success Manager
North Carolina or Virginia or Georgia or Florida or Pennsylvania or Connecticut or New Hampshire or United States
$65k-$70k/yr RemoteFull Time
Apryse
Apryse: Provides software development kits for digital document processing.
1+ YOE1–2 years experience; customer success/account management preferred; strong communication, organization, collaboration, negotiation, problem-solving; Excel/Sheets and basic technical aptitude.
Microsoft Excel, Google Sheets, Windows, Mac
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3w
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Technical Success Manager
Arlington, Virginia, United States
$100k-$115k/yr HybridFull Time
Darktrace
Darktrace: Provides AI-driven cybersecurity platforms for autonomous threat response.
3+ YOE3+ years in technical customer-facing roles; knowledge of enterprise cybersecurity, networking, cloud/SaaS; drive adoption and retention; strong communication and stakeholder management; SOC/workflow experience desirable.
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1w
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Customer Success Manager
McLean, Virginia, United States
$125k-$250k/yr OnsiteFull Time
Appian
AppianNASDAQ: APPN: Provides a low-code platform for enterprise-grade process automation.
10+ YOEBachelor’s degree, 10+ years in technology or technical consulting, customer advisory experience, enterprise platforms knowledge, executive communication, project management, agile practices, and 25% travel. Preferred: 5+ years in success, program, account management, or advisory services.
Appian, AI, SaaS, PaaS, Employee Assistance Program (EAP), Employee Stock Purchase Program (ESPP)
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3w
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FedRamp Customer Success Manager
United States or Washington or Maryland or Virginia
$100k-$140k/yr HybridFull Time
Magnet Forensics
Magnet Forensics: Provides software for digital forensics and evidence recovery.
Strategic customer success experience with enterprise/public-sector accounts, executive engagement, strong technical aptitude in DFIR, experience with Salesforce and Gainsight, ability to manage FedRAMP requirements and travel ~20%.
Gainsight, Salesforce
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1mo
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Sr. Customer Success Manager
Herndon, Virginia, United States
$124k-$166k/yr OnsiteFull Time
Everfox
Everfox: Develops cybersecurity software for government and regulated industry networks
Experienced technical customer-facing professional with customer lifecycle and success best practices, strong communication, problem-solving, and ability to engage with technical stakeholders; familiarity with networking concepts and Windows/Linux environments preferred.
Windows, Ubuntu, RHEL, Syslog
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2d
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Customer Success Manager
Virginia or Washington
$140k-$175k/yr HybridFull Time
NexTech Solutions
NexTech Solutions: Provides systems integration and IT services for government agencies.
7+ YOEBachelor's degree or equivalent, active Secret clearance, 7+ years relevant experience, 3+ years in customer-facing technical roles, OSINT workflows, troubleshooting, and communication skills.
OSINT
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1mo
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Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services
Garner or Nashville or Arlington
$146k-$208k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
5+ YOE5+ MgmtBachelor's degree or equivalent; 5+ years customer-facing and program leadership experience; technical and customer-facing skills; ability to travel up to 50%.
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2mo
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Customer Success Manager, Tier 1 (East)
Florida or Georgia or Alabama or North Carolina or South Carolina or Tennessee or Kentucky or Virginia or Massachusetts or Vermont or Maine
$125k-$135k/yr RemoteFull Time
Eltropy
Eltropy: Unified AI-powered conversation platform for financial institutions.
5+ YOE5+ years customer-facing experience in account management/customer success (B2B SaaS/FinTech preferred); ability to manage ~20 Tier-1 accounts; willingness to travel up to 25%; strong communication, analytical, and technical aptitude.
CRM/CS platform
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1mo
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Senior Customer Success Manager
Washington or Tysons
$97k-$190k/yr OnsiteFull Time
MongoDB
MongoDBNASDAQ: MDB: Cloud-based document database platform for software application development.
7+ YOE7+ years in technical customer-facing roles,4+ years accountable for enterprise customer health and revenue, Bachelor's in CS/STEM or equivalent, strong communication and technical problem-solving skills.
MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
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1w
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Customer Success Manager, Enterprise AI Governance
Arlington, Virginia, United States
$120k-$140k/yr HybridFull Time
Trustible
Trustible: Enterprise software platform for responsible AI governance and compliance.
5+ YOERequires 5+ years of customer success experience implementing AI or enterprise software, enterprise stakeholder management, technical integration judgment, AI risk or compliance knowledge, and strong written and verbal communication.
HubSpot, Notion, NIST AI RMF, ISO 42001
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1mo
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Sr. Customer Success Manager
Herndon, Virginia, United States
$124k-$166k/yr OnsiteFull Time
Everfox
Everfox: Provides cybersecurity software and cross-domain solutions for regulated industries.
Customer-facing CSM role requiring experience in technical customer support, strong communication, problem-solving, and ability to drive customer adoption, retention, and expansion of cybersecurity solutions.
Windows, Linux, Ubuntu, RHEL, Syslog, DNS, NTP, HTTPS, SSL, TCP/IP, Ethernet, proxy, firewall
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1mo
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Customer Success Manager
United States or Arizona or California or Colorado or Florida or Georgia or Indiana or Iowa or Michigan or Minnesota or Nebraska or Nevada or New Hampshire or North Carolina or Oklahoma or Pennsylvania or Texas or Utah or Virginia or Washington
RemoteFull Time
Impartner
Impartner: Provides partner relationship management and channel marketing software.
Manage named customers to drive adoption, renewals and expansion; provide technical/product guidance on PRM; strong interpersonal, organizational, negotiation, and communication skills; proficient with Microsoft Office, Excel, and PowerPoint; experience with CRM platforms.
Microsoft Office Suite, Microsoft Excel, Microsoft PowerPoint, Impartner PRM, Salesforce, Dynamics, HubSpot
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3mo
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Customer Success Manager - Account Management (Manager Technical Project / Program)
Reston, Virginia, United States
RemoteFull Time
IDEMIA
IDEMIA: Develops biometric identification and secure identity technologies globally.
5+ YOEMaster's degree required; 5–10 years program management with international clients in electronics/IT; experience with contract management, P&L, risk management, and stakeholder communication.
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4w
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Director of Customer Success
New York City or Virginia or New York or Washington or California or United Kingdom or Singapore
HybridFull Time
Pixalate
Pixalate: Fraud protection and privacy compliance for digital advertising.
4+ YOEBA/BS or equivalent,4+ years client-facing customer success/technical account management in programmatic/advertising,team leadership,IVT/viewability expertise,C-level communication and programmatic knowledge.
JavaScript
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4w
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Customer Success Manager - Public Sector
Maryland or Pennsylvania or Virginia or District of Columbia
$98k-$150k/yr RemoteFull Time
UiPath
UiPathNYSE: PATH: Provides robotic process automation software for enterprise workflow automation.
3+ YOE3+ years federal/public sector experience, proven consultative CSM background, post-sale adoption and program orchestration skills, ability to engage technical and executive stakeholders and drive measurable value.
UiPath
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1d
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Customer Success Coordinator
United States or Wisconsin or West Virginia or Washington, DC or Washington or Virginia or Vermont or Utah or Texas or Tennessee or South Dakota or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or North Dakota or North Carolina or New York or New Mexico or New Jersey or New Hampshire or Nevada or Nebraska or Montana or Mississippi or Minnesota or Michigan or Massachusetts or Maryland or Maine or Louisiana or Kansas or Iowa or Indiana or Illinois or Idaho or Georgia or Florida or Connecticut or Missouri or Colorado or California or Wyoming
$25-$27/hr RemoteFull Time
Harris ComputerToronto Stock Exchange: CSU: A software provider delivering mission-critical solutions and health plan data services across multiple industries and regions.
Requires customer coordination, project management, issue resolution, communication, organization, adaptability, technical support, and Microsoft Office proficiency. SaaS implementation or Medicare knowledge is a plus.
Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft Project, SaaS
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2mo
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Customer Success Manager - Federal (D.C. Hybrid)
Washington or Virginia
$150k-$230k/yr HybridFull Time
Legion Intelligence: Secure generative AI platform for defense and enterprise workflows.
US citizen or green card holder with SECRET or TS/SCI clearance; significant CSM/AM experience in the federal space; experience with technical products; willingness to travel; strong communication and collaboration skills; understanding of machine learning concepts.
Microsoft Excel, SQL, Python
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1mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
Gainsight
Gainsight: Provides software for customer success, retention, and growth.
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
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19h
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Technical Success Account Manager, Google Cloud Consulting
Atlanta or Austin or Reston
$174k-$252k/yr OnsiteFull Time
Google
GoogleNASDAQ: GOOGL: Provides online search, advertising, cloud computing, and consumer electronics.
10+ YOEBachelor’s degree or equivalent practical experience, 10 years in customer-facing technical roles, cloud computing and enterprise architecture expertise, executive presentations, and cloud operations support.
Google Cloud Platform (GCP)
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