20 technical support analyst jobs at 16 companies in Norfolk, MA
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IT Technical Support Analyst II
Woburn, Massachusetts, United States
OnsiteFull Time
Tecomet: Private contract manufacturer of high-precision medical-device and aerospace-and-defense products for MedTech and OEM customers.
Associate degree or equivalent, or 3–5 years of related experience; requires hardware, service desk, networking, operating system, database, troubleshooting, and customer support expertise.
Microsoft Windows, Microsoft Office, VEEAM, Microsoft Server
Louvain-la-Neuve or Nottingham or Dublin or Wellesley
OnsiteFull Time
4G Clinical: Private life-sciences software provider delivering randomization and trial-supply technology to pharmaceutical and biotechnology clinical-trial teams.
3+ YOERequires 3+ years in clinical research operations, RTSM/IRT, support, or eClinical implementation; Python development and code review; software testing; GCP regulatory knowledge; and a relevant bachelor's degree or equivalent experience.
Python, US FDA GCP, ICH GCP, 21 CFR Part 11, EU Annex 11, Agile
Community Technology Cooperative: Nonprofit FQHC-governed accountable care organization helping community health centers deliver value-based care to underserved patients.
2+ YOEExperience with Epic implementations, hardware and network troubleshooting, PowerShell, Active Directory, Okta, SharePoint, Kuiper MDM, OnBase, and Biscom; minimum 2 years technical support experience; bachelor's in CS/IT preferred.
Epic, Kuiper MDM, PowerShell, Command Line, Okta, Active Directory, Microsoft SharePoint, Microsoft Outlook, Microsoft Azure, Entra, Biscom, OnBase, Windows, Microsoft Office, Microsoft Power Platform, Microsoft Lists, Microsoft Forms, Microsoft Power Automate, Microsoft Power Apps, TCP/IP, DNS, DHCP, VPN
ArentFox Schiff: A full-service law firm providing legal and regulatory solutions.
3+ YOE3+ years advanced technical support experience, proficiency with Microsoft Windows/365 apps, Active Directory, SCCM, Citrix VDI, VPN; strong troubleshooting, training, and customer-service skills.
Microsoft Windows, Microsoft 365, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft OneNote, Microsoft Teams, Microsoft SharePoint, Active Directory, SCCM, OSD Cloud, Autopilot enrollment, Citrix VDI, VPN
Commonwealth of Massachusetts: Providing public services and governance to the people of Massachusetts.
Advanced ERP systems analysis, database support, integrations, SQL and PL/SQL scripting, Linux job automation, Banner administration, business process analysis, and legal US work authorization required.
PPGNYSE: PPG: Manufacturer of paints, coatings, and specialty materials.
2+ YOE2+ years in quality, manufacturing, or engineering (or Associate's degree preferred); familiarity with aerospace/OEM, ISO9001/AS9100/AS9102, drawing interpretation; support audits, FAI (AS9102), document control; U.S. work-eligibility required.
AccentCare: Provider of post-acute home health, hospice, and personal care.
2+ YOERequires a valid driver's license, 2–4 years of technical support experience or an IT bachelor's preferred, troubleshooting skills, communication skills, and ability to travel to branch locations.
Microsoft Office, Microsoft 365, Microsoft OneDrive, Microsoft Teams, Windows 10, Windows 11, Android, iOS, Active Directory, Entra ID, Microsoft Intune, TCP/IP, WINS, DNS, DHCP, ServiceNow, Chrome, MDM
Washington or Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$106k-$173k/yrOnsiteFull Time
Department of Veterans Affairs: Provides healthcare, benefits, and cemetery services to military veterans.
1+ YOEOne year of specialized experience equivalent to GS-12 supporting data management, analytics, reporting systems, ETL, product development, stakeholder collaboration, and technical documentation; U.S. citizenship required.
Microsoft Business Intelligence Suite, Integrations Services, Analysis Services, Reporting Services, Pyramid Analytics, .NET Applications, Extract / Transfer / Load (ETL), SQL Server Reporting Services Reports (SSRS), Online Analytical Processing (OLAP) Cubes
Mass General Brigham: Provides integrated medical care, research, and clinical training services.
Gather and translate reporting requirements, support BI reporting lifecycle, validate solutions, create documentation, and collaborate with technical and business stakeholders.
Workfront, Epic, IPORT, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Structured Query Language (SQL)
Massachusetts College of Art and Design: Public art and design college educating undergraduate, graduate, and continuing-education artists, designers, and educators in Boston.
Provide advanced technical support and systems engineering for endpoint devices across Windows, macOS, iOS, and ChromeOS in academic and administrative environments.
State StreetNYSE: STT: Provides investment servicing and management to institutional investors.
3+ YOEBS in a technical discipline or BA in Finance/Business with IT concentration; 3+ years relevant fintech experience; production application support, SQL, troubleshooting, scripting, and strong communication skills.
Charles River IMS, SQL, Microsoft SQL Server, Python, Perl, PowerShell, JIRA, FIX
ZoomInfoNasdaq Global Select Market: GTM: B2B go-to-market intelligence platform providing data, buying signals, and automation to sales, marketing, and recruiting teams.
4+ YOE4+ years in technical support or support engineering for B2B software; troubleshooting APIs, integrations, CRM syncs; proficiency with browser developer tools, HAR files, log analysis, SQL; strong written/verbal communication.
ZoomInfo, browser developer tools, HAR files, Salesforce, HubSpot, SQL, Zendesk, Salesforce Service Cloud
General Dynamics Electric Boat: Private General Dynamics business unit designing, building, repairing, and modernizing nuclear submarines for the U.S. Navy.
4+ YOEBachelor's degree in Business/Info Systems/Supply Chain/CS, 4+ years in business/systems/IT supporting manufacturing or operations; experience with requirements analysis, process mapping, root-cause analysis, and collaboration with technical teams; Agile/SDLC familiarity preferred.
THOR Solutions: Service-disabled veteran-owned defense contractor providing engineering, logistics, technical support, and training to U.S. government and maritime clients.
10+ YOEBachelor's degree in business or a technical field, 10+ years of financial or program support experience, Navy ERP, EDW, AFDA, Microsoft productivity tools, communication skills, and an active or interim Secret clearance.
Navy Enterprise Resource Planning (Navy ERP), Enterprise Data Warehouse (EDW), NUWC Automated Funding Document Acceptance system (AFDA), Adobe Acrobat, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Visio, Microsoft Project
Lambertville or New York City or Boston or Carmel or Chicago or United States
$65k-$75k/yrOnsiteFull Time
Real Chemistry: Private healthcare communications and analytics services firm serving life sciences and healthcare companies.
3+ YOERequires 3–5 years of service desk experience, IT training or equivalent experience, technical support expertise, customer service, communication, troubleshooting, prioritization, and experience with listed systems and devices.
Microsoft Copilot, Microsoft Co-Work, Apple macOS, Windows 11, iOS, Android, Microsoft Azure, Microsoft Intune, Microsoft Office 365, Box, Dropbox, Google Drive, Microsoft OneDrive, Microsoft Teams, Freshservice, ServiceNow, Microsoft MD100, Microsoft MD101, Microsoft MD102, Microsoft Azure Fundamentals AZ-900, JAMF 100, JAMF 200, JAMF 300, CompTIA A+, CompTIA N+, CompTIA S+
Principal Systems Management Analyst - Epic Healthy Planet
Auburndale or United States
$113k-$193k/yrRemoteFull Time
UnitedHealth GroupNYSE: UNH: Provides health insurance and technology-enabled health care services.
7+ YOEEpic Healthy Planet certification,7+ years supporting Epic Healthy Planet/population health,3+ years Epic Cheers,5+ years leading cross-functional technical projects; expertise in workflow design, configuration, testing, and value-based care operations.