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21 technical support analyst jobs at 15 companies in Massachusetts

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Technical Support Analyst
Manila or Sydney or Hobart or California or Maryland or Massachusetts or Illinois or Oregon or Washington or Colorado or Texas or Florida or Pennsylvania or Louisiana or Missouri or District of Columbia or United Kingdom or India
RemoteFull Time
UpGuard
UpGuard: AI-powered platform for managing cyber risk and security.
Investigating and replicating technical issues, experience with Linux command line, identifying cybersecurity risks, working in tiered support, managing AI models, strong communication and critical thinking.
Linux, Nmap, Curl, HTTP/HTTPS, DNS, SSL/TLS, Email Securtiy, n8n, AI, API, Hubspot, Asana, Notion, CRM
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1mo
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Technical Support Analyst
Mountain View or San Jose or Cleveland or California or Colorado or District of Columbia or Illinois or Maine or Maryland or Massachusetts or Minnesota or New York or New Jersey or Virginia or Washington
$30-$40/hr OnsiteFull Time
Accenture
AccentureNYSE: ACN: Global provider of management consulting and technology services.
1+ YOEMinimum 1 year work experience with 1 year in technical support (hardware preferred); High School diploma/GED; scripting experience (Python, Bash) preferred; knowledge of networking and MDM solutions; onsite in San Jose, CA.
Python, Bash, MDM
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Technical Support Analyst
Manila or California or Maryland or Massachusetts or Illinois or Oregon or Washington or Colorado or Texas or Florida or Pennsylvania or Louisiana or Missouri or District of Columbia
RemoteFull Time
UpGuard
UpGuard: Security platform for managing cyber risk and vendor compliance.
Experience investigating and replicating technical issues, familiarity with Linux command line, networking tools (Nmap, Curl, DNS, HTTP/HTTPS, SSL/TLS), API/AI models, strong communication and critical thinking, and ability to work asynchronously across teams.
Linux command line, Nmap, Curl, HTTP/HTTPS, DNS, SSL/TLS, Email Security, n8n, AI, API, CRMs, Hubspot, Asana, Notion
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Enterprise Technical Support Analyst
South Carolina or Texas or Tennessee or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Missouri or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or Utah
$62k-$66k/yr RemoteFull Time
Gainsight
Gainsight: Provides software for customer success, retention, and growth.
2+ YOE2+ years technical support experience, structured troubleshooting, Zendesk experience preferred, knowledge of HTML/CSS/JavaScript/APIs, strong written/verbal communication, ability to manage concurrent tasks and escalate effectively.
Zendesk, Gainsight CustomerOS, HTML, CSS, JavaScript, APIs, SkillJar
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Associate Technical Analyst
Pennsylvania or Maryland or Washington or North Carolina or Louisiana or Kentucky or Kansas or Indiana or Illinois or Georgia or Iowa or Florida or Colorado or California or Delaware or Connecticut or Arkansas or Arizona or Alabama or Alaska or Nevada or Vermont or Tennessee or Idaho or Oklahoma or Hawaii or Mississippi or Utah or New Hampshire or New Mexico or Wyoming or North Dakota or South Dakota or Rhode Island or West Virginia or Montana or Texas or District of Columbia or Ohio or New Jersey or Oregon or South Carolina or Missouri or Virginia or Massachusetts or Nebraska or Minnesota or Michigan or Wisconsin or New York or Maine
$58k-$90k/yr RemoteFull Time
Highmark Health
Highmark Health: Provides health insurance and integrated medical care services.
Bachelor's in Information Systems or related (or equivalent experience). Support clinical applications and infrastructure, assist requirements/testing, collaborate with stakeholders. Preferred ITIL/TOGAF/Six Sigma/PMP. Travel 25-50%.
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Desktop Support Analyst
Boston, Massachusetts, United States
$77k-$112k/yr HybridFull Time
Stantec
StantecToronto Stock Exchange / New York Stock Exchange: STN: Global design, engineering, and environmental consulting firm.
5+ YOEProvide desktop support including hardware configuration, troubleshooting, and ticketing; Windows 11, Office 365, SCCM experience; valid driver's license; 5+ years technical experience.
Windows 11, Microsoft Office 365, Microsoft System Center Configuration Manager (SCCM), ServiceNow, ITIL, SOX
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Desktop Support Analyst
Boston, Massachusetts, United States
$77k-$112k/yr OnsiteFull Time
Stantec
StantecTSX: STN: Provides professional engineering, architecture, and environmental consulting services.
5+ YOE5+ years IT experience, Windows 11, Microsoft Office 365, SCCM, PC hardware setup, strong troubleshooting, ServiceNow experience a plus, valid driver’s license, able to move 50 lb, technical diploma or equivalent.
Windows 11, Microsoft Office 365, Microsoft System Center Configuration Manager (SCCM), ServiceNow
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Aerospace QA Technical Analyst
Avon, Massachusetts, United States
$70k-$80k/yr OnsiteFull Time
PPG
PPGNYSE: PPG: Manufacturer of paints, coatings, and specialty materials.
2+ YOE2+ years in quality, manufacturing, or engineering (or Associate's degree preferred); familiarity with aerospace/OEM, ISO9001/AS9100/AS9102, drawing interpretation; support audits, FAI (AS9102), document control; U.S. work-eligibility required.
Exostar
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Sr. CPQ Business Analyst, Revenue Technology
Franklin Lakes or Arkansas or California or Colorado or Connecticut or Delaware or Florida or Idaho or Illinois or Indiana or Iowa or Wyoming or Kansas or Kentucky or Montana or Louisiana or Maine or Maryland or Massachusetts or Michigan or Minnesota or Mississippi or Missouri or Nebraska or Nevada or Ohio or Oklahoma or Oregon or Pennsylvania or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Alabama or Arizona
RemoteFull Time
BD
BDNYSE: BDX: Manufactures medical devices, surgical instruments, and pharmacy automation systems.
5+ YOEBachelor's degree, 5+ years as a business analyst supporting CPQ/quote-to-cash, SAFe/Agile experience, experience with CPQ platforms (Oracle, Conga, Salesforce) and interacting with business and technical partners; ~10% travel.
SAFe, Oracle CPQ, Conga, Apttus CLM, Salesforce CPQ, SharePoint, Bids & Tenders
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Program Analyst
Arizona or California or Colorado or District of Columbia or Florida or Georgia or Illinois or Indiana or Massachusetts or Maryland or Michigan or Minnesota or Missouri or New Jersey or New York or Ohio or Oregon or Pennsylvania or Tennessee or Texas or Utah or Virginia or Washington or Wisconsin
$126k-$193k/yr OnsiteFull Time
IRS Office of Chief Counsel
IRS Office of Chief Counsel: Represents the IRS in tax litigation and legal matters.
1+ YOEGS-14 specialized experience including program and project management, influencing cross-functional operations, technical expertise in policy and strategic plans, and supporting mission-critical services.
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Helpdesk Analyst
Denver or Arizona or California or Chicago or Pittsburgh or Connecticut or Illinois or Massachusetts or Michigan or Minnesota or Missouri or New Mexico or New York or Rhode Island or Washington or District of Columbia or Colorado or Maryland or San Francisco or Seattle
$59k-$61k/yr OnsiteFull Time
SSA Group
SSA Group: Provides integrated dining and retail services to cultural attractions.
Entry-level technical support for POS, desktops/laptops and business applications; strong customer service, communication, analytical and troubleshooting skills; LAN and PC knowledge preferred; flexible schedule including weekends/holidays.
POS, LAN
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Business Analyst II
Somerville, Massachusetts, United States
$75k-$110k/yr HybridFull Time
Mass General Brigham: Provides integrated medical care, research, and clinical training services.
Gather and translate reporting requirements, support BI reporting lifecycle, validate solutions, create documentation, and collaborate with technical and business stakeholders.
Workfront, Epic, IPORT, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Structured Query Language (SQL)
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Cybersecurity Analyst
Seattle or Houston or Phoenix or Los Angeles or Springfield
$72k-$88k/yr OnsiteFull Time
Valence Surface Technologies
Valence Surface Technologies: Provides surface finishing and chemical processing for aerospace components.
2+ YOE2+ years technical experience; foundational cybersecurity knowledge; familiarity with Microsoft 365 and Windows; ability to monitor alerts, investigate incidents, support compliance (CMMC/NIST SP 800-171/DFARS/ITAR), and handle sensitive information.
Microsoft 365, Windows
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Endpoint Management Analyst
Boston, Massachusetts, United States
$73k-$80k/yr OnsiteFull Time
Massachusetts College of Art and Design
Massachusetts College of Art and Design: Public art and design college offering undergraduate and graduate degrees.
Provide advanced technical support and systems engineering for endpoint devices across Windows, macOS, iOS, and ChromeOS in academic and administrative environments.
Windows, macOS, iOS, ChromeOS
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Customer Solutions Analyst II
Bethesda or Vancouver or Waltham
$49k-$77k/yr HybridFull Time
ZoomInfo
ZoomInfoNASDAQ: GTM: Provides B2B contact data and sales intelligence software.
4+ YOE4+ years in technical support or support engineering for B2B software; troubleshooting APIs, integrations, CRM syncs; proficiency with browser developer tools, HAR files, log analysis, SQL; strong written/verbal communication.
ZoomInfo, browser developer tools, HAR files, Salesforce, HubSpot, SQL, Zendesk, Salesforce Service Cloud
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Technical Salesforce BA
Houston or United States or Arizona or California or Colorado or Delaware or Florida or Georgia or Illinois or Indiana or Massachusetts or Maryland or Minnesota or North Carolina or New Jersey or New York or Pennsylvania or Tennessee or Texas or Utah or Virginia
HybridContract
FDM Group
FDM GroupLondon Stock Exchange: FDM: FDM provides IT consultancy and technology staff augmentation services.
Salesforce Administrator certification, business-facing BA/admin experience, strong troubleshooting and communication skills, ability to translate business needs and support platform operations across time zones.
Salesforce
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Technical Salesforce BA
Houston or London or United States or Arizona or California or Colorado or Delaware or Florida or Georgia or Illinois or Indiana or Massachusetts or Maryland or Minnesota or North Carolina or New Jersey or New York or Pennsylvania or Tennessee or Texas or Utah or Virginia
HybridContract
FDM Group
FDM GroupLondon Stock Exchange: FDM: Provides IT consulting, technical training, and staff augmentation services.
Salesforce Administrator certification, business-facing BA/admin experience, strong troubleshooting and communication skills, ability to translate user issues and gather requirements for Salesforce platform support across time zones.
Salesforce
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Epic Resolute Billing Analyst IV
Marlborough, Massachusetts, United States
HybridFull Time
Quest Diagnostics
Quest DiagnosticsNYSE: DGX: Provides clinical laboratory diagnostic testing and health information services.
7+ YOE7+ years configuring/supporting Epic Resolute PB, deep knowledge of charge capture/claims/payment workflows, proven issue resolution, system testing and migrations, strong documentation/analytical skills, and technical leadership/mentoring.
Epic Bridges, Charge Router, Single Billing Office (SBO), Claims, Epic Clarity, Data Courier, SQL, HIM
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IT, COMSEC, Network Architecture & Network Security 2026
Bethesda or Maryland or California or Massachusetts or New York or Colorado or Hawaii or Illinois or Minnesota or New Jersey or Vermont or Washington or District of Columbia
$81k-$161k/yr OnsiteFull Time
Lockheed Martin
Lockheed MartinNYSE: LMT: Provides aerospace, defense, and security products and technology services.
Provide PC hardware/software support, troubleshooting, diagnostics, and maintenance; develop technical documentation and provide training; certifications such as CompTIA A+ or CCNA preferred; IT service/project management experience desirable.
shrink-wrap programs, databases, tactical networks
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