35 technical support lead jobs at 26 companies in Cotati, CA
2mo
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Client Technical Support Lead, Information Technology, Full-Time, Days
San Rafael or United States
$45-$67/hr OnsiteFull Time
5+ YOE2+ MgmtLeads technical support team, ensures SLA compliance, and improves IT service delivery in a healthcare setting.
Workday, ERP, HRIS, EHR, ITIL
4d
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Technical Support Engineer - AI Lead
Redmond or Fargo or Las Colinas or Charlotte or San Francisco or New York City
$131k-$277k/yr HybridFull Time
10+ YOEBachelor's degree in computer science, IT, or related field and 10+ years of technical support, consulting, or IT experience; expertise in AI/ML, governance, evaluation, and executive stakeholder management.
AI, Responsible AI, LLM, agentic, AI/ML
3w
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Technical Customer Support Lead
San Francisco, California, United States
$100k-$250k/yr OnsiteFull Time
Experience in customer support, strong written/verbal communication, experience with Stripe, ability to handle high ticket volume, familiarity building/maintaining AI automations and knowledge bases.
Stripe
6d
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Utilities Technical Lead
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Irvine or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$68k-$219k/yr HybridFull Time
6+ YOE5+ MgmtRequires 6+ years in utilities, cloud, and SAP; 5+ years leading teams; 5+ years supporting OpenText, cloud modernization, and AI enablement; bachelor's degree or equivalent experience.
OpenText, SAP IS-U, SAP S/4HANA, AWS, OpenText ECM, OpenText CCM, Agentic AI, machine learning, retrieval-augmented generation, document intelligence
2mo
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Sr. Technical Support Engineer
San Francisco or United States
$124k-$255k/yr RemoteFull Time
4+ YOE4+ years partner/solution/support engineering or integrations experience; API integration experience; comfortable leading partner calls; able to write/read complex scripts (Python or shell); bachelor’s degree or equivalent experience.
Pinterest API, SDKs, Python, shell scripting, AI
3w
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Founding Support Lead
San Francisco, California, United States
$144k-$180k/yr OnsiteFull Time
5+ YOE5+ years technical customer-facing experience in B2B SaaS; strong integrations skills (APIs, webhooks); experience with ticketing platforms; incident management, communication, and systems-thinking; builder mentality preferred.
Zendesk, API, webhook, ERP, CRM
1mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
3w
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Support Delivery Lead
San Francisco, California, United States
$234k-$260k/yr HybridFull Time
15+ YOE10+ Mgmt10+ years leading technical support or engineering teams, 15+ years technical support/engineering experience, deep application/infrastructure expertise, automation-first tooling experience, strong cross-functional influence and customer reliability focus.
6d
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Support Lead
San Francisco, California, United States
$90k-$140k/yr OnsiteFull Time
2+ YOE2+ years in customer or technical support for SaaS; experience with ticketing/tooling, knowledge-base and automation work, strong written communication, pattern recognition, and ownership mindset.
2mo
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Manager, Level 2 Technical Support
Australia or Malaysia or New Zealand or Taiwan or Philippines or Asia or North America or South America or San Francisco
$45k-$115k/yr RemoteFull Time
5+ YOE2+ Mgmt5+ years as Level 2/3 support, 2+ years leading or mentoring support teams, proven incident escalation management, SQL/log analysis experience, fluency in English and Mandarin, willingness to travel up to 10%, available for on-call rotation.
Python, Claude, Zendesk, Jira, SQL, HTTP, MQTT
3d
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Customer Support Lead
San Francisco, California, United States
$200k-$270k/yr HybridFull Time
5+ YOERequires 5+ years in customer, technical support, or customer success, team leadership, support operations building, metrics expertise, AI tooling familiarity, and technical customer experience.
AI, Linux, NVIDIA, AMD
1mo
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Custom Support Lead
San Francisco, California, United States
HybridFull Time
6+ YOE6+ years in customer/technical support at a software company, systems/process improvement experience, strong written and verbal communication, metrics-driven, automation and tooling experience; CAD/EDA familiarity a plus.
CAD, EDA
3w
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Financial Systems Technical Lead
Alameda, California, United States
$155k-$170k/yr RemoteFull Time
6+ YOE6+ years supporting financial/ERP systems, hands-on Lawson (Infor) and AS/400 (IBM i) experience, RPG/CL/SQL development, integrations (APIs, EDI), project lifecycle ownership, and ability to partner with Finance and mentor technical staff.
Lawson (Infor) Financials, AS/400 (IBM i), RPG IV, Free-Form RPG, CL, SQL, APIs, EDI, Concur
3w
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AI Support Engineer Lead (US)
San Francisco or New York or Paris
$240k-$350k/yr OnsiteFull Time
Proven support-engineering leadership, strong technical aptitude with code and logs, builder-level AI fluency (agents/automations), exceptional prioritization and people development skills.
Dust, Cursor, Claude Code, n8n
1mo
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Head of Support
San Francisco, California, United States
$180k-$240k/yr OnsiteFull Time
Proven experience leading and scaling technical B2B support orgs, managing managers, building support systems, technical fluency with APIs/logs, and defining AI-driven support strategy.
2w
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Lead Talent Partner, Technical Recruiting
San Francisco, California, United States
$198k-$298k/yr HybridFull Time
5+ YOE5+ years full-cycle technical recruiting or talent partnership experience supporting software engineering; strong stakeholder influence, data-driven hiring, passive sourcing, and calibration skills.
2mo
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Product Lead, Support Experience
New York City or Seattle or South San Francisco
$220k-$330k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years as a product manager,3+ years managing product managers,technical background,experience building multi-year strategy and roadmaps,strong communication and cross-team leadership.
1mo
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Partner Solution Lead - Anthropic AI Solutions - West Region (Principal or Senior Principal)
Denver or Los Angeles or Phoenix or San Francisco or Seattle
$157k-$258k/yr OnsiteFull Time
7+ YOE7+ years consulting or client-facing technical experience; experience designing and delivering LLM/AI solutions (Claude, OpenAI GPT); experience with MCP, Claude Code/Cowork, agentic workflows, RAG; ability to support revenue targets and lead technical discovery.
Claude, Claude Code, Cowork, Claude Skills, Claude API, OpenAI GPT, Model Context Protocol (MCP), Retrieval-augmented generation (RAG)
3w
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Epic Applications Lead – Patient Access and Experience
Oakland, California, United States
$107k-$233k/yr HybridFull Time
8+ YOE1+ Mgmt8+ years supporting enterprise healthcare applications with deep Epic Patient Access/Engagement expertise, 1+ year people leadership, Epic certifications (Cadence/Prelude) required, strong communication and technical skills.
Epic, Cadence, Prelude, MyChart, Hello World, Cheers, CRM
2w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
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