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122 technical support manager jobs at 98 companies in Lawrence, MA

1mo
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Technical Customer Support Manager
New York City or Palo Alto or Washington or Atlanta or Boston
$100k-$130k/yr HybridFull Time
Quantifind
Quantifind: AI-driven platform for financial risk and fraud detection.
3+ YOE3+ years in customer-facing technical support or similar in SaaS/fintech; strong troubleshooting; REST APIs, logs, debugging tools, or SQL; Jira/Zendesk; clear communication; self-starter.
REST APIs, SQL, Jira, Zendesk, logging tools, documentation tools
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2mo
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Senior Manager, Technical Product Support Engineering
Wilmington, Massachusetts, United States
$155k-$233k/yr OnsiteFull Time
Onto Innovation
Onto InnovationNYSE: ONTO: Provides metrology and inspection solutions for semiconductor manufacturers.
15+ YOE5+ Mgmt15+ years in semiconductor capital equipment; leadership in technical support; strong lithography/inspection knowledge; travel 25-30%.
Lithography equipment, Inspection/metrology, Panel-level manufacturing tools, CAPEX management
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Technical Support Specialist
London or Boston
OnsiteFull Time
Foundry
Foundry: Provides B2B technology media, data, and marketing services.
3+ YOE3+ years desktop/end-user computing support across multiple sites (EMEA preferred). Proficiency with Windows/macOS, Microsoft 365, Azure AD/Entra ID, Intune/JAMF, PowerShell, Jira Service Management, and networking basics. Strong communication skills; English required.
Windows 10, Windows 11, macOS, Linux, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Azure AD / Entra ID, Active Directory, Group Policy, Intune, JAMF, PowerShell, Jira Service Management, VPN, Wi-Fi, DNS, DHCP
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1w
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Technical Support Specialist Team Lead
Waltham, Massachusetts, United States
$95k-$100k/yr HybridFull Time
Nova Biomedical
Nova Biomedical: Develops and manufactures blood testing analyzers and diagnostic equipment.
5+ YOE5+ years customer/technical support experience, advanced troubleshooting, technical writing, CRM/ERP experience, leadership, ability to lift 75 lbs, bachelor\u0002s degree in related field preferred.
Salesforce, Microsoft Office, Microsoft Teams, Microsoft Outlook, ERP, CRM
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Senior Manager, Tech Support
Boston, Massachusetts, United States
$137k-$205k/yr OnsiteFull Time
Vertex Pharmaceuticals
Vertex PharmaceuticalsNASDAQ: VRTX: Develops and sells prescription drugs for serious genetic diseases.
6+ YOE3+ MgmtBS or MS in Chemical Engineering or related; 6+ years in cell & gene or biopharmaceutical manufacturing; 3+ years people management preferred; experience in technology transfer, process optimization, GMP documentation; Lean Six Sigma preferred.
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Head of L3 Technical Support Engineer
Boston or Massachusetts or Israel
$221k-$250k/yr RemoteFull Time
Infinidat
Infinidat: Provider of high-performance enterprise storage and data protection solutions.
Proven experience leading global technical teams and managers; strong background in enterprise storage, Linux, networking, escalation management, stakeholder communication, and driving process improvements.
Linux, InfuzeOS, SAN, NAS, virtualization, containers, scripting, backup technologies
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Senior Technical Program Manager, Core Algorithms
Boston, Massachusetts, United States
$150k-$215k/yr HybridFull Time
WHOOP
WHOOP: Providing wearable health trackers and physiological performance analytics.
4+ YOE4+ years technical program management supporting AI/ML or algorithm teams; deep understanding of ML lifecycle, agile, metrics-driven planning, strong communication and cross-functional coordination.
LLMs
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Senior Technical Program Manager, Core Algorithms
Boston, Massachusetts, United States
$150k-$215k/yr OnsiteFull Time
WHOOP
WHOOP: Wearable technology for personalized health and performance tracking.
4+ YOE4+ years technical program management supporting AI/ML or algorithm teams; deep understanding of ML lifecycle, experience with AI tools/LLMs, agile/sprint planning, strong communication and cross-functional coordination.
LLMs
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2w
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Technical Account Manager
Chicago or New York City or Boston
$97k-$120k/yr HybridFull Time
Box
BoxNYSE: BOX: Provides cloud-based content management and secure file sharing services.
5+ YOE5+ years in technical support or account management at a SaaS company, SQL experience, familiarity with APIs, MDM, authentication protocols (SAML/OAUTH), API scripting, and practical AI/ML experience; strong communication and project management skills.
Box, SQL, MDM Solutions, SAML, OAUTH
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Senior Manager, Technical Partner Operations
Boston, Massachusetts, United States
$146k-$180k/yr OnsiteFull Time
Bevi
Bevi: Manufacturer of internet-connected, bottleless water and beverage dispensers.
10+ YOEBachelor's degree or equivalent, 10+ years in technical services/partner management, experience leading partner-facing and internal support teams, data-driven with KPI presentation skills, familiarity with Zendesk, Microsoft Excel/PowerPoint, and AI/automation tools.
Zendesk, Microsoft Excel, Microsoft PowerPoint, Gemini, Claude, ChatGPT
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Senior Technical Program Manager - Robotics
Charlestown, Massachusetts, United States
$155k-$200k/yr HybridFull Time
Pickle Robot
Pickle Robot: Automated robotic systems for unloading trucks and containers.
5+ YOE5+ years TPM experience supporting software engineering, strong technical background (prefer former software engineer), experience with Agile, coordinating cross-functional software/robotics/firmware/hardware programs, excellent communication and organizational skills.
Jira, Linear, Asana
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2w
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Technical Program Manager – DOD Projects (Security Clearance Required)
Salem, New Hampshire, United States
OnsiteFull Time
GPD Optoelectronics
GPD Optoelectronics: Manufactures high-performance infrared photodetectors and custom optoelectronic sensors.
8+ YOEActive U.S. security clearance (Secret minimum), 8+ years technical program management experience with 5+ years supporting DoD, bachelor in engineering or physical sciences, DoD acquisition and FAR/DFARS familiarity, program management tool proficiency.
Microsoft Project, Jira, Confluence, Primavera, EVM
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Technical Account Manager
Boston or United States or India
$130k/yr HybridFull Time
mabl
mabl: AI-powered low-code platform for automated software testing.
3+ YOE3+ years supporting enterprise customers in TAM/consultative roles; strong technical aptitude with front-end web technologies, APIs, JS/CSS/XPath, EM/DevOps familiarity; excellent communication and project experience.
core JS, CSS, XPath, Web APIs, mabl's MCP server, GenAI
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Technical Project Support Specialist - 4 days per week onsite - 280696 | CBRE
Quincy, Massachusetts, United States
$48-$55/hr HybridFull Time
CBRE
CBRENYSE: CBRE: Provides global commercial real estate services and investment management.
Experience supporting technology projects in corporate settings; basic IT, compliance, and risk knowledge; strong communication, multitasking, and vendor coordination skills; familiarity with real estate operations a plus.
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Manager, Technical Complaints
Portsmouth, New Hampshire, United States
$110k-$143k/yr HybridFull Time
Novocure
NovocureNASDAQ: NVCR: Develops non-invasive electric field therapies for solid tumor cancers.
5+ YOE3+ MgmtBachelor's in engineering/life sciences,5+ years medical device quality with complaint handling,3+ years global people leadership,Veeva Vault Quality experience,knowledge of FDA 21 CFR 820/ISO 13485/ISO 14971/EU MDR,CAPA and audit support.
Veeva Vault Quality, SAP
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4d
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Technical Product Specialist
Nashua, New Hampshire, United States
OnsiteFull Time
Amphenol
AmphenolNYSE: APH: Designs and manufactures electrical connectors and interconnect systems.
2+ YOE2+ years providing product marketing/sales technical support; bachelor’s in Electrical or Mechanical Engineering preferred; proficiency with Microsoft Outlook, Excel, PowerPoint; ability to read mechanical drawings.
Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint
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4d
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Technical Product Specialist
Nashua, New Hampshire, United States
OnsiteFull Time
Amphenol
AmphenolNYSE: APH: Manufactures electronic and fiber optic connectors and interconnect systems.
2+ YOEBachelor's in engineering preferred,2+ years product marketing/sales technical support,ability to read mechanical drawings,excellent communication and organizational skills,proficiency with Outlook, Excel, and PowerPoint.
Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint
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1mo
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Software Technical Account Manager (Traveling)
Boston or Scottsdale or United States
$98k-$157k/yr FieldFull Time
Axon
AxonNASDAQ: AXON: Develops weapons and software for law enforcement and safety.
4+ YOE4+ years TAM or technical customer delivery experience; supporting SaaS/cloud deployments; strong troubleshooting, communication, and organizational skills; ability to obtain/maintain CJIS compliance; willingness to travel ~80% and be based within an hour of an Axon Hub.
Microsoft Power BI, SQL, CAD, RMS
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3w
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AV Support Manager
Boston, Massachusetts, United States
OnsiteFull Time
Harvard University
Harvard University: Provides higher education and conducts advanced academic research.
5+ YOE5+ years post-secondary education or relevant work experience, supervisory experience, technical AV/multimedia expertise, project management skills, CTS certification.
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2w
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Desktop Support Manager
Washington or Chicago or Boston or New York City
$95k-$135k/yr HybridFull Time
Cornerstone Research
Cornerstone Research: Provides economic and financial analysis for complex commercial litigation.
8+ YOE8+ years relevant experience, supervisory experience, strong technical knowledge of enterprise apps, desktop OS, network architectures, vendor management, project delivery of hardware rollouts, and Zoom Rooms/Microsoft environments.
FrontLine, Zoom Rooms, Microsoft M365 G5, Microsoft GCC
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