55 csm jobs at 34 companies in Richmond, CA
4w
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RVP, Digital CSM
San Francisco, California, United States
OnsiteFull Time
Proven experience building and scaling digital/tech-touch customer success functions, hiring and managing leaders, data-driven health-scoring and PLG expansion, and working with developer-focused products.
Slack
4w
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RVP, Digital CSM
San Francisco, California, United States
OnsiteFull Time
Proven leader who has built/scaled digital/tech-touch customer success functions, managed directors/managers, owned health-scoring, activation, retention, GRR/NRR, and partnered cross-functionally on data and AI-enabled engagement.
Slack
1mo
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Law Schools Founding CSM
San Francisco, California, United States
$140k-$160k/yr HybridFull Time
3+ YOE3+ years in customer success or account management, strong training and presentation skills, operator mindset, experience scaling tech-touch programs, comfortable across time zones.
CRM
1mo
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Sr. Customer Solutions Manager - ISV, CSM
San Francisco, California, United States
OnsiteFull Time
7+ YOE7+ years leading large-scale technical programs,4+ years customer-facing experience,Bachelor's in STEM or business or equivalent,experience with cloud migrations,strong change management and executive communication skills.
AWS
1w
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Staff UX Researcher, Customer Service Management (CSM)
Santa Clara, California, United States
$167k-$291k/yr HybridFull Time
7+ YOEBA/BS or higher in HCI, human factors, psychology, cognitive science, anthropology, design, or equivalent; 7+ years of customer-centered research, B2B research, AI product research, and qualitative or quantitative study expertise.
AI, online surveys
2w
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Client Success Manager (CSM), MultiPro Property Solutions
San Jose, California, United States
$74k-$84k/yr FieldFull Time
5+ YOE5+ years in B2B account management, client success, service delivery, or project management; CRM experience; valid driver's license; personal vehicle; regional travel; outdoor property work; bachelor's degree preferred.
CRM, Salesforce
2w
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Client Success Manager (CSM), MultiPro Property Solutions
San Jose, California, United States
$74k-$84k/yr FieldFull Time
5+ YOERequires 5+ years in B2B account management, client success, service delivery, or project management; CRM experience; valid driver's license; travel in a personal vehicle; and strong relationship-building and problem-solving skills.
CRM, Salesforce
2w
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Client Success Manager (CSM), MultiPro Property Solutions
San Jose or Sunnyvale or Santa Clara or Florida or Georgia or Texas or Colorado or Oregon or California
$74k-$84k/yr FieldFull Time
5+ YOERequires 5+ years of B2B account management, client success, service delivery, or project management experience, CRM proficiency, driver’s license, personal vehicle, regional travel, and outdoor property-walking ability.
CRM, Salesforce
1w
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Staff UX Researcher, Customer Service Management (CSM)
Santa Clara, California, United States
$167k-$291k/yr RemoteFull Time
7+ YOEBA/BS or higher in HCI, human factors, psychology, cognitive science, anthropology, design, or equivalent; 7+ years of customer-centered research, enterprise research, AI product research, and qualitative or quantitative methods.
AI, online surveys
1w
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Customer Success Manager (CSM) - SAP Academy for Customer Success - Shanghai
Shanghai or San Ramon
HybridFull Time
2+ YOERequires 2–3 years supporting customers and driving business transformation, strong business acumen, AI fundamentals, problem-solving, project management, communication, collaboration, and English proficiency.
SAP, SAP Finance & Spend Management, S/4HANA, SAP SuccessFactors, SAP Supply Chain Management, SAP Customer Experience, SAP Business Technology Platform, SAP Business Data Cloud, AI, ERP
1mo
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Customer Success Manager, Mid-Market
San Francisco or New York City or Mumbai or Bangalore or United States or Canada or India or Luxembourg or United Kingdom
$86k-$105k/yr RemoteFull Time
5+ YOE5+ years professional experience (3+ years in CSM), Bachelor's or equivalent, strong client communication and presentation skills, prioritization and project management, quick technical learning, and regular use of AI tools in CSM workflows.
JunieAI, Claude
3w
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Senior ServiceNow Developer
Sunnyvale, California, United States
$100k-$140k/yr OnsiteFull Time
8+ YOERequires 8+ years of ServiceNow development experience with expertise in ITSM, CSM, HRSD, custom applications, integrations, technical leadership, and platform administration.
ServiceNow, ServiceNow ITSM, ServiceNow CSM, ServiceNow ITAM-HAM, ServiceNow ITAM-SAM, ServiceNow ITOM-Discovery, ServiceNow ITOM-ServiceMapping, App Engine Studio, ServiceNow App Engine, Flow Designer, Integration Hub, REST APIs, SOAP Web Services, MID Server, JDBC, SFTP, OAuth, JWT, Microsoft Teams, Azure AD, Workday, SAP, Salesforce, Jira
4w
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Retail Operations Associate
Redwood City, California, United States
OnsiteFull Time
1+ YOE1-3 years retail or warehouse experience, ability to operate warehouse equipment, strong communication, time management, and proficiency with Office 365, Slack, and order/CSM systems.
Office 365, Slack, TCB, Customer Service Module (CSM)
2mo
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Customer Success Manager
San Francisco or Palo Alto
OnsiteFull Time
5+ YOEBachelor's degree, 5+ years B2B SaaS experience with 3+ years in named-account/strategic CSM owning renewals and expansion; strong data fluency and executive-level communication.
CRM, CCaaS
1mo
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Agile Scrum Master
San Francisco, California, United States
$105k-$125k/yr OnsiteFull Time
2+ YOE2+ years Scrum Master experience in IT/security/compliance, hands-on Jira/Confluence/Rovo, strong facilitation, stakeholder management, and delivery metric tracking; CSM/PSM/ACP a plus.
Jira, Confluence, Rovo
2mo
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Project & Program Management III
Fremont or Dublin
$81k-$134k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent, 5+ years program/project/operational leadership, strong communication, data analytics, and experience with project management methodologies; PMP/CSM/PgMP and change management certifications preferred.
Agile, Scrum, Waterfall, Udemy, Coursera
2mo
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Customer Success Manager
San Francisco, California, United States
$140k-$180k/yr HybridFull Time
5+ YOE5+ years enterprise B2B CSM experience, 8+ years total in enterprise SaaS, bachelor’s in a technical field (or equivalent), strong executive relationship, analytical, program management, and technical troubleshooting skills.
1mo
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Value Consultant
Austin or Boulder or Los Angeles or Portland or Atlanta or Salt Lake City or Waterloo or Boston or Seattle or Montreal or Calgary or San Francisco or Vancouver or Toronto or Edmonton or Chicago or Canada or United States
$210k-$255k/yr RemoteFull Time
Ashby: Provides all-in-one recruiting software for high-growth businesses.
5+ YOE5+ years value consulting/value engineering in SaaS, strong discovery and executive communication, experience building frameworks and impact assessments, ability to enable SEs and CSMs and translate outcomes to business stakeholders.
2mo
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NPI Project Manager
San Jose, California, United States
OnsiteFull Time
2+ YOEBachelor's in engineering/business, 2+ years project management in technology or manufacturing, familiarity with Agile and stage-gate, strong communication and organization, proficient with MS Project/Asana/Smartsheet/Jira; PMP/CSM a plus.
Microsoft Project, Asana, Smartsheet, Jira
1mo
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Sr. Project Manager - Digital PMO
Sunnyvale, California, United States
$201k-$302k/yr OnsiteFull Time
8+ YOE8+ years program/project management experience, bachelor\u0002s required, experience with software/digital medical device development, design controls knowledge preferred, strong leadership and stakeholder management; PMP/CSM desired.
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