Cursor: AI-native code editor for software development.
Proven experience building and scaling digital/tech-touch customer success functions, hiring and managing leaders, data-driven health-scoring and PLG expansion, and working with developer-focused products.
Cursor: AI-powered code editor for professional software developers.
Proven leader who has built/scaled digital/tech-touch customer success functions, managed directors/managers, owned health-scoring, activation, retention, GRR/NRR, and partnered cross-functionally on data and AI-enabled engagement.
Harvey: AI platform for legal research and document analysis.
3+ YOE3+ years in customer success or account management, strong training and presentation skills, operator mindset, experience scaling tech-touch programs, comfortable across time zones.
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
7+ YOE7+ years leading large-scale technical programs,4+ years customer-facing experience,Bachelor's in STEM or business or equivalent,experience with cloud migrations,strong change management and executive communication skills.
Customer Success Manager (CSM) - SAP Academy for Customer Success - Shanghai
Shanghai or San Ramon
HybridFull Time
SAPFrankfurt Stock Exchange: SAP: Sells enterprise resource planning and business management software solutions.
2+ YOERequires 2–3 years supporting customers and driving business transformation, strong business acumen, AI fundamentals, problem-solving, project management, communication, collaboration, and English proficiency.
SAP, SAP Finance & Spend Management, S/4HANA, SAP SuccessFactors, SAP Supply Chain Management, SAP Customer Experience, SAP Business Technology Platform, SAP Business Data Cloud, AI, ERP
San Francisco or New York City or Mumbai or Bangalore or United States or Canada or India or Luxembourg or United Kingdom
$86k-$105k/yrRemoteFull Time
Juniper Square: Provides software and services for private market investment management.
5+ YOE5+ years professional experience (3+ years in CSM), Bachelor's or equivalent, strong client communication and presentation skills, prioritization and project management, quick technical learning, and regular use of AI tools in CSM workflows.
K&L Wine Merchants: A retail wine merchant operating storefront and warehouse to serve customers and manage inventory.
1+ YOE1-3 years retail or warehouse experience, ability to operate warehouse equipment, strong communication, time management, and proficiency with Office 365, Slack, and order/CSM systems.
Office 365, Slack, TCB, Customer Service Module (CSM)
interface.ai: AI-powered automation platform for banks and credit unions.
5+ YOEBachelor's degree, 5+ years B2B SaaS experience with 3+ years in named-account/strategic CSM owning renewals and expansion; strong data fluency and executive-level communication.
Astreya: Provides managed IT services and digital workplace solutions for enterprises.
5+ YOEBachelor's degree or equivalent, 5+ years program/project/operational leadership, strong communication, data analytics, and experience with project management methodologies; PMP/CSM/PgMP and change management certifications preferred.
Magnitude: Autonomous AI platform for enterprise third-party risk management.
5+ YOE5+ years enterprise B2B CSM experience, 8+ years total in enterprise SaaS, bachelor’s in a technical field (or equivalent), strong executive relationship, analytical, program management, and technical troubleshooting skills.
Austin or Boulder or Los Angeles or Portland or Atlanta or Salt Lake City or Waterloo or Boston or Seattle or Montreal or Calgary or San Francisco or Vancouver or Toronto or Edmonton or Chicago or Canada or United States
$210k-$255k/yrRemoteFull Time
Ashby: Provides all-in-one recruiting software for high-growth businesses.
5+ YOE5+ years value consulting/value engineering in SaaS, strong discovery and executive communication, experience building frameworks and impact assessments, ability to enable SEs and CSMs and translate outcomes to business stakeholders.
AdvantestTokyo Stock Exchange: 6857: Manufacturer of automated test systems for the semiconductor industry.
2+ YOEBachelor's in engineering/business, 2+ years project management in technology or manufacturing, familiarity with Agile and stage-gate, strong communication and organization, proficient with MS Project/Asana/Smartsheet/Jira; PMP/CSM a plus.
Cushman & WakefieldNYSE: CWK: Global commercial real estate and property services firm.
5+ YOE5+ years property management experience, bachelor\u0002s degree preferred, CPM/RPA/CSM or real estate license desired, strong finance and building operations knowledge, leadership and lease/contract negotiation skills.
Color Health: Provides virtual cancer care and genetic screening solutions.
3+ YOE3+ years customer/client success experience (CSM level), deep understanding of employee benefits/digital health, strong relationship and analytical skills, comfortable using AI and tech to scale, excellent communication and organization.
United States or San Francisco or Los Angeles or Chicago or New York City
$160k-$175k/yrRemoteFull Time
Owner: AI-powered business management platform for independent restaurants.
7+ YOE3+ Mgmt7+ years in customer success/account management, 3+ years managing CSMs, experience with strategic high-ARR accounts, strong leadership, analytical and communication skills, familiarity with SaaS/restaurant tech and AI-driven solutions.
Owner, Owner.com, CRM, POS, online ordering, SaaS, AI
Infrastructure & Digital Employee Experience, Principal Program Manager
Atlanta or Pleasanton
$156k-$234k/yrHybridFull Time
WorkdayNASDAQ: WDAY: Provides cloud-based software for financial and human capital management.
10+ YOE10+ years program management experience, 8+ years in enterprise SaaS/cloud/infrastructure, strong stakeholder influence, executive communication, and program delivery skills; PMP/PgMP/CSM or equivalent; Bachelor’s or Master’s in related field.
London or San Francisco or New York City or Denver or Paris or Berlin or Sydney or Mexico City or United States or Europe
HybridFull Time
Watershed: Software platform for corporate carbon accounting and climate reporting.
5+ YOE5+ years CSM experience in SaaS with enterprise customers, proven success in EMEA, executive relationship management, strong communication and project management; willing to travel ~10% and work from London office four days/week.