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62 customer adoption manager jobs at 45 companies in Petaluma, CA

1w
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Adoption Strategist (Engagement Manager)
San Francisco or New York City or Chicago
$130k-$145k/yr HybridFull Time
Ironclad
Ironclad: Private software providing AI contract lifecycle management tools for legal and business teams.
3+ YOEBachelor's degree in a relevant business or technical field, 3+ years in customer success, professional services, consulting, transformation, change management, or SaaS adoption, plus enterprise adoption and executive stakeholder experience.
SaaS, AI
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2mo
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Customer Training & Adoption Specialist(SaaS)
United States or British Columbia or Ontario or San Francisco
$105k-$124k/yr RemoteFull Time
Swiftly
Swiftly: Private transit data platform serving public transit agencies with real-time passenger information, operations management, and service-performance analytics.
3+ YOE3+ years in customer training/L&D/customer success, instructional design, change management, in-person and virtual training for SaaS, comfortable with GTFS/AVL concepts and AI tools, travel 8–14 times/year.
GTFS, AVL, AI tools, E-Verify
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1mo
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Strategic AI adoption lead (West)
San Francisco or Seattle
$168k-$220k/yr HybridFull Time
Writer
Writer: Enterprise generative AI platform that helps businesses build and supervise secure AI agents.
9+ YOE9+ years customer success/activation experience owning adoption, building champion networks, running workshops, and driving measurable outcomes; strong facilitation, program management, and technical aptitude.
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2w
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Manager, Technical Adoption, AMER
Denver or San Francisco or Montreal or California or Massachusetts or Boston or Novi or Atlanta or Toronto or Portland
$97k-$174k/yr HybridFull Time
Autodesk
AutodeskNASDAQ: ADSK: Global provider of software for design, engineering, and manufacturing.
5+ MgmtRequires 5+ years leading teams, a bachelor's degree, customer success initiative experience, strong communication and relationship-building skills, matrixed organization experience, and willingness to travel up to 30%.
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2w
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Customer Success Manager
New York City or San Francisco or Austin or London or Honolulu
OnsiteFull Time
Listen Labs
Listen Labs: Private AI-driven customer research platform helping companies interview people at scale and turn responses into actionable insights.
4+ YOERequires 4–8 years of professional experience, ideally in customer success, account management, or SaaS; proven relationship management, adoption, retention, and account growth skills.
AI, GPU
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3mo
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Customer Success Manager
San Francisco, California, United States
OnsiteFull Time
ModernLoop
ModernLoop: B2B recruiting software that automates interview scheduling and coordination for hiring teams.
1+ YOEOnboarding, adoption, relationship management; monitor health metrics; proactive support; upsell opportunities; strong communication.
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2mo
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Customer Success Manager
San Francisco, California, United States
$87k-$139k/yr HybridFull Time
Box
BoxNYSE: BOX: Intelligent content management and collaboration platform.
2+ YOE2+ years customer success or account management experience managing a book of business; strong relationship, communication, and operational skills; ability to lead demos and drive adoption; hybrid San Francisco-based with regional travel as needed.
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3mo
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Agentic Customer Success Manager, Senior Manager
San Francisco, California, United States
$123k-$227k/yr RemoteFull Time
Salesforce
SalesforceNYSE: CRM: The #1 AI CRM driving customer success together.
6+ YOE3+ Mgmt6+ years in customer success or enterprise SaaS; 3+ in adoption/change management; governance, analytics, and consumption management experience; AI/LLM fluency preferred.
Salesforce Data Cloud, Agentforce, Telemetry
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2mo
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Customer Success Manager
North America or San Francisco or New York City or London
RemoteFull Time
Linear
Linear: Cloud-based project-management and issue-tracking system for product teams.
5+ YOE5+ years in technical customer-facing roles, SaaS/startup experience, strong organization and communication skills, experience partnering with product/engineering, skilled at onboarding and driving product adoption.
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Enterprise Customer Success Manager
San Francisco, California, United States
$160k-$200k/yr HybridFull Time
incident.io
incident.io: AI-powered software reliability platform helping engineering teams manage on-call, incident response, and status pages.
Experience managing enterprise accounts, supporting technical teams, leading complex onboarding, driving adoption and expansion, building executive relationships, and traveling to customers.
AI
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Customer Success Manager (US Remote)
San Francisco or United States or Israel
RemoteFull Time
Upwind Security
Upwind Security: Cloud & AI Security for the Realtime Era
3+ YOE3+ years in customer success or account management in SaaS/cybersecurity, strong cloud security knowledge, executive communication, stakeholder management, driving adoption, and cross-functional program leadership.
Upwind, Cloud-Native Application Protection Platform (CNAPP), eBPF
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1mo
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Senior Customer Success Manager
United Kingdom or United States or San Francisco
£66k-£98k/yr RemoteFull Time
6sense
6sense: Private B2B revenue-intelligence and account-based marketing software serving sales and marketing teams.
1+ YOEBA/BS required. 1-3 years CSM/account management/consulting experience (SaaS/tech preferred). Experience with enterprise/global customers, ROI-driven adoption, travel ~30%, strong communication and analytical skills.
6sense, Tableau, Domo, MicroStrategy, Marketo, Eloqua, Pardot, Salesforce, Microsoft Dynamics, LinkedIn Learning, Greenhouse Software
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Customer Success Manager, Top Accounts
Boston or San Francisco or New York City or Seattle or Washington
$200k-$320k/yr HybridFull Time
Anthropic
Anthropic: AI research developing safe and steerable AI systems.
8+ YOE8+ years in customer success, technical account management, solutions engineering, or strategy consulting; technical fluency in AI/ML and SDLC; enterprise change and adoption experience; bachelor's degree or equivalent.
Claude, Claude Code, Cowork, API, LLM, AI/ML, SDLC
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2d
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Customer Success Manager, High Touch
San Francisco or Chicago
$150k-$180k/yr HybridFull Time
Intercom R&D Unlimited Company
Intercom R&D Unlimited Company: Private Irish software providing AI customer agents and helpdesk tools to businesses.
3+ YOE3–5 years in customer success, account management, or strategic consulting; experience with process mapping, requirements analysis, solution design, enterprise adoption, and measurable outcomes; strong technical and communication skills.
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2mo
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AI Customer Success Manager
San Francisco, California, United States
$93k-$123k/yr HybridFull Time
Productboard
Productboard: Product management software helping product teams understand customer needs, prioritize what to build, and align everyone.
B2B SaaS post-sales experience managing accounts through activation, adoption, and renewal; 1–2 years hands-on AI experience; product management knowledge; familiarity with Jira, Slack, and Salesforce; strong communication and consultative skills.
Productboard, Spark, Jira, Slack, Salesforce
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4w
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Customer Success Manager - San Francisco
San Francisco, California, United States
$85k-$135k/yr OnsiteFull Time
Flai
Flai: B2B AI communications platform that helps automotive dealerships handle calls, SMS, email, leads, and appointments.
Proven customer success experience owning accounts, driving adoption and retention in early-stage B2B SaaS; strong communication, CRM hygiene, and operational discipline.
CRM, DMS
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1w
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Customer Success
Singapore or San Francisco
HybridFull Time
Menlo Research
Menlo Research: Applied R&D lab building open-source humanoid robots and robotics software for developers, engineers, and researchers.
3+ YOERequires 3+ years in customer success, account management, or growth; proven adoption, retention, and expansion results; strong communication, relationship-building, storytelling, and customer advocacy skills.
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Sr Customer Success Manager - Justice
Oregon or San Francisco or Scottsdale or Washington
$86k-$138k/yr RemoteFull Time
Axon
AxonNASDAQ: AXON: Develops public safety technologies, devices, and cloud software.
Deep justice/legal-sector experience, stakeholder engagement, project management, process improvement, product adoption analysis, and excellent organizational, presentation, and communication skills. Bachelor's degree or equivalent experience required.
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2mo
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Customer Success Manager, Global SMB
Jakarta or New York City or Austin or Berlin or Bucharest or Chicago or Dubai or London or Paris or San Francisco or São Paulo or Singapore or Seoul or Sydney or Tokyo
OnsiteFull Time
Braze
BrazeNASDAQ: BRZE: Customer engagement platform for cross-channel marketing and analytics.
Manage SMB accounts with a tech-touch model, drive product adoption, own renewal targets, deliver product expertise and executive business reviews, and have domain knowledge of SaaS/Mobile/APIs/Marketing Automation/Marketing Analytics/HTML.
Braze, BrazeAI, APIs, HTML
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1mo
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Customer Success Manager
San Francisco, California, United States
$100k-$130k/yr OnsiteFull Time
NimbleWay
NimbleWay: Nimble is an AI web-search and structured-data platform serving enterprises and AI agents with real-time web intelligence.
4+ YOE4+ years customer-facing SaaS experience, 1–2+ years with enterprise customers, technical aptitude with web technologies and APIs, strong communication and executive presence, ability to drive adoption and retention.
HTML, CSS, APIs
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