2w
Save
Mark Applied
Hide
Senior Analyst, Customer Experience Analytics
Stamford or Chicago or Costa Mesa or Draper or San Francisco or Dallas or Phoenix or New York City or Boston or Cincinnati or St. Paul or Baltimore or Orlando or Alpharetta or Rapid City or Charlotte or Canton or Seattle or Bentonville
$85k-$140k/yr HybridFull Time
2+ YOEBachelor's or equivalent experience; 2+ years analytics experience (digital engagement preferred); experience with SAS, SQL, R or Python; strong communication, data storytelling, and warehouse analytics skills.
SAS, SQL, R, Python
1mo
Save
Mark Applied
Hide
Senior Business Analytics Consultant - Marketing & Customer Analytics
Vienna or Wilmington or Pittsburgh
$83k-$138k/yr OnsiteFull Time
3+ YOE3+ years in marketing/customer/decision analytics, bachelor's degree, strong analytical and communication skills, experience translating model-driven decisions to business impact; Pegasystems CDH experience advantageous.
Business Intelligence (BI), Pegasystems CDH
2d
Save
Mark Applied
Hide
BCP Customer Engagement Analytics Lead - Business Director
McLean or New York City or Richmond
$230k-$263k/yr OnsiteFull Time
4+ YOE2+ MgmtBachelor's degree, 4+ years quantitative and qualitative analysis, 2+ years people management and project management; Master's, financial services, and consulting experience preferred.
1w
Save
Mark Applied
Hide
Customer Engineer, Data/Analytics, Google Public Sector
Reston or Atlanta or Washington
$152k-$222k/yr OnsiteFull Time
10+ YOEUS citizenship required. Bachelor's or equivalent. 10+ years cloud-native architecture experience, public-sector experience preferred. Strong data analytics, Big Data, SQL and Spark experience and customer-facing presentation skills.
Google Cloud, SQL, Spark
1mo
Save
Mark Applied
Hide
Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
5d
Save
Mark Applied
Hide
Customer Support Representative
Washington DC, District of Columbia, United States
$45k-$48k/yr RemoteFull Time
3+ YOE3+ years customer service experience, proficiency with Salesforce and Microsoft Office, strong communication, analytical and time-management skills, ability to resolve complex customer issues.
Salesforce, Microsoft Office, Smartsheet, Microsoft SharePoint, NetSuite
1w
Save
Mark Applied
Hide
Project Controls + Analytics Administrator
Tampa or Orlando or Fort Lauderdale or San Antonio or Houston or Dallas or Atlanta or Durham or Boston or New York or Parsippany or Conshohocken or Rockville or Franklin or Cincinnati
OnsiteFull Time
3+ YOEMinimum 3 years relevant experience, 1+ year customer service experience, strong time management, communication skills; background check required.
1mo
Save
Mark Applied
Hide
Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
4+ YOE4+ years in customer success or account management, B2B SaaS experience, mid-market portfolio management, strong analytical and communication skills, experience driving retention, adoption, expansion and creating customer reporting.
2w
Save
Mark Applied
Hide
Customer Engagement Rep
Glen Burnie, Maryland, United States
$20-$23/hr OnsiteFull Time
2+ YOEHigh school diploma/GED, 2 years customer service experience, Microsoft Office proficiency, strong communication and analytical skills, ability to lift 25 lbs, office and phone-based customer support experience.
Microsoft Office
3w
Save
Mark Applied
Hide
Customer Service Supervisor
Sterling, Virginia, United States
$70k-$80k/yr OnsiteFull Time
Supervise and develop customer service agents; handle customer complaints; monitor ACD/PBX and call metrics; bachelor’s degree preferred; 0–2 years supervisory experience preferred; strong interpersonal and analytical skills.
ACD, PBX
3mo
Save
Mark Applied
Hide
Customer Success Specialist
Washington, District of Columbia, United States
$24-$29/hr HybridFull Time
3+ YOEBachelor’s degree; 0-3 years customer success/management; Fintech/SaaS/Financial Services experience preferred; strong stakeholder management; tech-savvy; fluent English with additional Spanish/Portuguese helpful.
MS Office, Analytics tools
1mo
Save
Mark Applied
Hide
Customer Success Consultant
St. Paul or Denver or Washington or United States or Canada or United Kingdom or India or Armenia or Australia or New Zealand
$61k-$73k/yr RemoteFull Time
3+ YOE3+ years in customer success/account management with executive relationship management, analytical skills, CRM (Salesforce) experience, consultative mindset, and willingness to travel up to 25%.
CRM, Salesforce, Microsoft Teams
2w
Save
Mark Applied
Hide
Customer Success Manager
Tysons Corner, Virginia, United States
OnsiteFull Time
7+ YOE7+ years in customer-facing post-sales SaaS roles; hands-on cloud-native experience; strong data, analytics, and communication skills; Bachelor's degree or equivalent required.
Kubernetes, Docker, AWS, Azure, GCP, Salesforce, Gainsight, Mosaic
3w
Save
Mark Applied
Hide
Customer Success Manager
Herndon, Virginia, United States
HybridFull Time
2+ YOEBachelor's degree, 2+ years customer success/account management experience (preferably SaaS/technical), strong communication, CRM proficiency (ChurnZero/HubSpot/Salesforce), strategic and analytical skills.
ChurnZero, HubSpot, Salesforce
6d
Save
Mark Applied
Hide
Customer Success Manager - Americas
Washington, District of Columbia, United States
$70k-$75k/yr HybridFull Time
Client-facing customer success role requiring strong relationship, communication and analytical skills; experience in customer success/account management or SaaS desirable; fluent English.
1w
Save
Mark Applied
Hide
Customer Service Representative
Frederick, Maryland, United States
$15/hr OnsiteFull Time
High school diploma/GED, strong verbal and customer service skills, computer proficiency including Microsoft Office, cash handling, ability to lift 25 lbs, and analytical problem-solving.
Microsoft Outlook, Microsoft Word, Microsoft Excel
1w
Save
Mark Applied
Hide
Director, Customer Success
Tysons Corner, Virginia, United States
HybridFull Time
15+ YOE8+ Mgmt15+ years in customer success or related roles with 8+ years managing leaders; SaaS expertise; proven NRR ownership; analytics and AI-driven operations experience; bachelor’s degree required.
1w
Save
Mark Applied
Hide
Manager, Customer Account
Chantilly, Virginia, United States
$80k-$85k/yr OnsiteFull Time
3+ YOE3+ years account/project management experience; high school diploma required; associates or bachelor preferred; strong detail, analytical, and communication skills; ability to manage customer relationships and KPIs.
IFX, Unimatic, IBSOPS, PSS, AirServ, AirVision, Sky Net, Igaps, AMOS, Sabre, Skylogistix, AirServe, TP006, CXP, Sales force
3w
Save
Mark Applied
Hide
Customer Service Supervisor
Baltimore, Maryland, United States
$60k-$80k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years customer service experience (B2B/industrial/distribution/logistics preferred), 2+ years supervisory experience, strong communication and analytical skills, proficiency with Microsoft Office and CRM/ERP systems.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, SAP, Salesforce
1mo
Save
Mark Applied
Hide
Customer Success Specialist
Reston or Arizona or California or Connecticut or Illinois or Maryland or Massachusetts or Missouri or New York or North Carolina or South Carolina or Tennessee or Texas or Virginia
$60k-$65k/yr RemoteFull Time
1+ YOEBS degree or equivalent experience, 1-3 years SaaS customer support experience, CRM and ticketing (HubSpot), Microsoft Excel, XML/JSON familiarity, strong communication, analytical and process-optimization skills.
CRM, HubSpot, Microsoft Excel, XML, JSON
Explore Jobs
Expand Your Job Search
Top Cities Near Frederick for Customer Analytics
- Customer Analytics jobs in Washington, DC
- Customer Analytics jobs in Baltimore, MD
- Customer Analytics jobs in Arlington, VA
- Customer Analytics jobs in Alexandria, VA
- Customer Analytics jobs in Gaithersburg, MD
- Customer Analytics jobs in Rockville, MD
- Customer Analytics jobs in Bowie, MD
- Customer Analytics jobs in Leesburg, VA
- Customer Analytics jobs in Manassas, VA
- Customer Analytics jobs in Hagerstown, MD
- Customer Analytics jobs in College Park, MD
- Customer Analytics jobs in Winchester, VA
- Customer Analytics jobs in Laurel, MD
- Customer Analytics jobs in Herndon, VA
- Customer Analytics jobs in Greenbelt, MD
- Customer Analytics jobs in Fairfax, VA
- Customer Analytics jobs in Chambersburg, PA
- Customer Analytics jobs in Westminster, MD
- Customer Analytics jobs in Hyattsville, MD
- Customer Analytics jobs in Takoma Park, MD