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356 customer analytics jobs at 225 companies in Washington, DC

2w
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Senior Analyst, Customer Experience Analytics
Stamford or Chicago or Costa Mesa or Draper or San Francisco or Dallas or Phoenix or New York City or Boston or Cincinnati or St. Paul or Baltimore or Orlando or Alpharetta or Rapid City or Charlotte or Canton or Seattle or Bentonville
$85k-$140k/yr HybridFull Time
Synchrony
SynchronyNYSE: SYF: Provides consumer credit products and private label retail cards.
2+ YOEBachelor's or equivalent experience; 2+ years analytics experience (digital engagement preferred); experience with SAS, SQL, R or Python; strong communication, data storytelling, and warehouse analytics skills.
SAS, SQL, R, Python
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1mo
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Senior Business Analytics Consultant - Marketing & Customer Analytics
Vienna or Wilmington or Pittsburgh
$83k-$138k/yr OnsiteFull Time
PNC Financial Services
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
3+ YOE3+ years in marketing/customer/decision analytics, bachelor's degree, strong analytical and communication skills, experience translating model-driven decisions to business impact; Pegasystems CDH experience advantageous.
Business Intelligence (BI), Pegasystems CDH
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2d
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BCP Customer Engagement Analytics Lead - Business Director
McLean or New York City or Richmond
$230k-$263k/yr OnsiteFull Time
Capital One
Capital OneNYSE: COF: Financial services offering credit cards, banking, and loans.
4+ YOE2+ MgmtBachelor's degree, 4+ years quantitative and qualitative analysis, 2+ years people management and project management; Master's, financial services, and consulting experience preferred.
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1w
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Customer Engineer, Data/Analytics, Google Public Sector
Reston or Atlanta or Washington
$152k-$222k/yr OnsiteFull Time
Google
GoogleNASDAQ: GOOGL: Provides online search, advertising, cloud computing, and consumer electronics.
10+ YOEUS citizenship required. Bachelor's or equivalent. 10+ years cloud-native architecture experience, public-sector experience preferred. Strong data analytics, Big Data, SQL and Spark experience and customer-facing presentation skills.
Google Cloud, SQL, Spark
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2mo
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Customer Care Coordinator
Baltimore, Maryland, United States
OnsiteFull Time
Wallenius Wilhelmsen
Wallenius WilhelmsenOslo Stock Exchange: WAWI: Global provider of shipping and vehicle logistics services.
3+ YOE3+ years customer-facing experience; intermediate Excel; strong communication; analytical; multi-priority management; teamwork; detail-oriented.
Excel, WITS
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1mo
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
Tuckernuck
Tuckernuck: Sells curated classic apparel and lifestyle products through boutiques.
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
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5d
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Customer Support Representative
Washington DC, District of Columbia, United States
$45k-$48k/yr RemoteFull Time
Great Minds
Great Minds: Develops and publishes high-quality K-12 instructional curriculum materials.
3+ YOE3+ years customer service experience, proficiency with Salesforce and Microsoft Office, strong communication, analytical and time-management skills, ability to resolve complex customer issues.
Salesforce, Microsoft Office, Smartsheet, Microsoft SharePoint, NetSuite
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1w
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Project Controls + Analytics Administrator
Tampa or Orlando or Fort Lauderdale or San Antonio or Houston or Dallas or Atlanta or Durham or Boston or New York or Parsippany or Conshohocken or Rockville or Franklin or Cincinnati
OnsiteFull Time
Skanska
SkanskaNasdaq Stockholm: SKA B: Global construction and project development.
3+ YOEMinimum 3 years relevant experience, 1+ year customer service experience, strong time management, communication skills; background check required.
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Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
GenLogs
GenLogs: Provides truck intelligence data through a nationwide sensor network.
4+ YOE4+ years in customer success or account management, B2B SaaS experience, mid-market portfolio management, strong analytical and communication skills, experience driving retention, adoption, expansion and creating customer reporting.
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2w
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Customer Engagement Rep
Glen Burnie, Maryland, United States
$20-$23/hr OnsiteFull Time
Pine Environmental Services
Pine Environmental Services: Rents and sells environmental and safety testing equipment.
2+ YOEHigh school diploma/GED, 2 years customer service experience, Microsoft Office proficiency, strong communication and analytical skills, ability to lift 25 lbs, office and phone-based customer support experience.
Microsoft Office
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3w
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Customer Service Supervisor
Sterling, Virginia, United States
$70k-$80k/yr OnsiteFull Time
DSV
DSVNasdaq Copenhagen: DSV: Provide global transport and logistics services via road, air, and sea.
Supervise and develop customer service agents; handle customer complaints; monitor ACD/PBX and call metrics; bachelor’s degree preferred; 0–2 years supervisory experience preferred; strong interpersonal and analytical skills.
ACD, PBX
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3mo
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Customer Success Specialist
Washington, District of Columbia, United States
$24-$29/hr HybridFull Time
ACAMS
ACAMS: Provides anti-financial crime certifications and professional training globally.
3+ YOEBachelor’s degree; 0-3 years customer success/management; Fintech/SaaS/Financial Services experience preferred; strong stakeholder management; tech-savvy; fluent English with additional Spanish/Portuguese helpful.
MS Office, Analytics tools
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1mo
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Customer Success Consultant
St. Paul or Denver or Washington or United States or Canada or United Kingdom or India or Armenia or Australia or New Zealand
$61k-$73k/yr RemoteFull Time
Granicus
Granicus: Provides cloud-based software solutions for government agencies and constituents.
3+ YOE3+ years in customer success/account management with executive relationship management, analytical skills, CRM (Salesforce) experience, consultative mindset, and willingness to travel up to 25%.
CRM, Salesforce, Microsoft Teams
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2w
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Customer Success Manager
Tysons Corner, Virginia, United States
OnsiteFull Time
MicroStrategy
MicroStrategyNasdaq: MSTR: Develops enterprise analytics software and manages Bitcoin treasury holdings.
7+ YOE7+ years in customer-facing post-sales SaaS roles; hands-on cloud-native experience; strong data, analytics, and communication skills; Bachelor's degree or equivalent required.
Kubernetes, Docker, AWS, Azure, GCP, Salesforce, Gainsight, Mosaic
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3w
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Customer Success Manager
Herndon, Virginia, United States
HybridFull Time
Assured Data Protection
Assured Data Protection: Provides managed data backup and disaster recovery services.
2+ YOEBachelor's degree, 2+ years customer success/account management experience (preferably SaaS/technical), strong communication, CRM proficiency (ChurnZero/HubSpot/Salesforce), strategic and analytical skills.
ChurnZero, HubSpot, Salesforce
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6d
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Customer Success Manager - Americas
Washington, District of Columbia, United States
$70k-$75k/yr HybridFull Time
Inside Higher Ed
Inside Higher Ed: Provides independent news, analysis, and career services for academia.
Client-facing customer success role requiring strong relationship, communication and analytical skills; experience in customer success/account management or SaaS desirable; fluent English.
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1w
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Director, Customer Success
Tysons Corner, Virginia, United States
HybridFull Time
Cvent
Cvent: Cloud-based software for event and venue management.
15+ YOE8+ Mgmt15+ years in customer success or related roles with 8+ years managing leaders; SaaS expertise; proven NRR ownership; analytics and AI-driven operations experience; bachelor’s degree required.
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1w
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Customer Service Representative
Frederick, Maryland, United States
$15/hr OnsiteFull Time
Regency Management Services
Regency Management Services: Operates and manages retail furniture showrooms across several states.
High school diploma/GED, strong verbal and customer service skills, computer proficiency including Microsoft Office, cash handling, ability to lift 25 lbs, and analytical problem-solving.
Microsoft Outlook, Microsoft Word, Microsoft Excel
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1w
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Manager, Customer Account
Chantilly, Virginia, United States
$80k-$85k/yr OnsiteFull Time
gategroup
gategroup: Provides catering and retail services for the aviation industry.
3+ YOE3+ years account/project management experience; high school diploma required; associates or bachelor preferred; strong detail, analytical, and communication skills; ability to manage customer relationships and KPIs.
IFX, Unimatic, IBSOPS, PSS, AirServ, AirVision, Sky Net, Igaps, AMOS, Sabre, Skylogistix, AirServe, TP006, CXP, Sales force
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3w
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Customer Service Supervisor
Baltimore, Maryland, United States
$60k-$80k/yr OnsiteFull Time
RelaDyne
RelaDyne: Distributes industrial lubricants, fuels, and provides reliability services.
5+ YOE2+ Mgmt5+ years customer service experience (B2B/industrial/distribution/logistics preferred), 2+ years supervisory experience, strong communication and analytical skills, proficiency with Microsoft Office and CRM/ERP systems.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, SAP, Salesforce
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