406 customer analytics jobs at 235 companies in Rockville, MD
3mo
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Portfolio Analytics & Strategy Specialist Senior - Marketing & Customer Analytics
Pittsburgh or Tysons Corner or Wilmington
$88k-$171k/yr HybridFull Time
10+ YOE10+ years in marketing analytics and campaign delivery across retail lending; experience with data platforms and analytics tools.
Tableau, Python, Hadoop, Experian Ascend Marketing, Ascent Ops, Sandbox, ACZ
3w
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BCP Customer Engagement Analytics Lead - Business Director
McLean or New York City or Richmond
$230k-$263k/yr OnsiteFull Time
4+ YOE2+ MgmtBachelor's degree, 4+ years quantitative and qualitative analysis, 2+ years people management and project management; Master's, financial services, and consulting experience preferred.
3w
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Customer Engineer, Data/Analytics, Google Public Sector
Reston or Atlanta or Washington
$152k-$222k/yr OnsiteFull Time
10+ YOEUS citizenship required. Bachelor's or equivalent. 10+ years cloud-native architecture experience, public-sector experience preferred. Strong data analytics, Big Data, SQL and Spark experience and customer-facing presentation skills.
Google Cloud, SQL, Spark
2mo
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
1w
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IT Senior Consultant - Data Analytics
Washington or Ashburn
OnsiteFull Time
5+ YOEBachelor's degree,5+ years supporting financial analysis or data modeling,ability to obtain client suitability,familiarity with AI,excellent communication and customer service skills.
Power BI, Power Platform, PowerApps, Power Automate, Artificial Intelligence (AI)
3w
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Customer Support Representative
Washington DC, District of Columbia, United States
$45k-$48k/yr RemoteFull Time
3+ YOE3+ years customer service experience, proficiency with Salesforce and Microsoft Office, strong communication, analytical and time-management skills, ability to resolve complex customer issues.
Salesforce, Microsoft Office, Smartsheet, Microsoft SharePoint, NetSuite
1mo
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Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
4+ YOE4+ years in customer success or account management, B2B SaaS experience, mid-market portfolio management, strong analytical and communication skills, experience driving retention, adoption, expansion and creating customer reporting.
1mo
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Customer Engagement Rep
Glen Burnie, Maryland, United States
$20-$23/hr OnsiteFull Time
2+ YOEHigh school diploma/GED, 2 years customer service experience, Microsoft Office proficiency, strong communication and analytical skills, ability to lift 25 lbs, office and phone-based customer support experience.
Microsoft Office
1mo
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Customer Service Supervisor
Sterling, Virginia, United States
$70k-$80k/yr OnsiteFull Time
Supervise and develop customer service agents; handle customer complaints; monitor ACD/PBX and call metrics; bachelor’s degree preferred; 0–2 years supervisory experience preferred; strong interpersonal and analytical skills.
ACD, PBX
5d
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Customer Success Manager DC
Washington, D.C., District of Columbia, United States
HybridFull Time
3+ YOERequires TS clearance, 3+ years in Customer Success or Account Management, U.S. Federal or Government customer experience, strong communication, analytical skills, and customer training experience.
SaaS, Salesforce
1w
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Customer Experience Manager
Fort Meade, Maryland, United States
$95-$100/hr OnsiteFull Time
5+ YOEBachelor's degree,5+ years customer experience management,active Top Secret/SCI poly clearance required,strong communication,analytical,process-improvement and leadership skills.
1mo
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Customer Success Consultant
Washington, District of Columbia, United States
$61k-$73k/yr RemoteFull Time
3+ YOE3+ years customer success/account management experience, strong executive relationship and analytical skills, CRM experience (Salesforce preferred), willingness to travel up to 25%, excellent communication.
Salesforce, Microsoft Teams
1w
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Customer Care Coordinator
Sterling, Virginia, United States
OnsiteFull Time
2+ YOERequires 2–3 years of customer service and office or clerical experience, high school diploma or equivalent, MS Windows proficiency, and strong communication, administrative, analytical, and problem-solving skills.
Microsoft Windows
1w
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Customer Success Supervisor
Upper Marlboro, Maryland, United States
OnsiteFull Time
4+ YOE3+ Mgmt3+ years supervisory experience, 4+ years related experience or HS/GED, strong Microsoft Office and CRM skills, team leadership, customer relationship management, analytical and communication skills.
Microsoft Office, CRM systems
4w
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Manager, Customer Account
Chantilly, Virginia, United States
$80k-$85k/yr OnsiteFull Time
3+ YOE3+ years account/project management experience; high school diploma required; associates or bachelor preferred; strong detail, analytical, and communication skills; ability to manage customer relationships and KPIs.
IFX, Unimatic, IBSOPS, PSS, AirServ, AirVision, Sky Net, Igaps, AMOS, Sabre, Skylogistix, AirServe, TP006, CXP, Sales force
1mo
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Director, Customer Success
Tysons Corner, Virginia, United States
HybridFull Time
15+ YOE8+ Mgmt15+ years in customer success or related roles with 8+ years managing leaders; SaaS expertise; proven NRR ownership; analytics and AI-driven operations experience; bachelor’s degree required.
5d
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Customer Service Representative
Manassas or Clarke County or Fairfax County or Fauquier County or Loudoun County or Prince William County or Stafford County or Manassas Park
$26/hr OnsiteFull Time
2+ YOEHigh school diploma or GED and at least two years of experience required; associate degree in business or finance preferred. Requires analytical, financial, reporting, customer information, scheduling, and work management skills.
Oracle, ESRI GIS, Miss Utility, Lawson Time Management System
1mo
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Customer Success Specialist
Reston or Arizona or California or Connecticut or Illinois or Maryland or Massachusetts or Missouri or New York or North Carolina or South Carolina or Tennessee or Texas or Virginia
$60k-$65k/yr OnsiteFull Time
1+ YOEBS degree or equivalent, 1-3 years SaaS/customer support experience, HubSpot and Microsoft Excel proficiency, familiarity with XML/JSON, strong communication, problem-solving, analytics, and process-improvement skills.
HubSpot, Microsoft Excel, XML, JSON
1mo
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Customer Support Operations
Louisville or New York City or Washington or Chicago or Reston or Crum Lynne or Boca Raton
$18-$26/hr HybridFull Time
4+ YOE4+ years customer support/helpdesk or telecom experience (3+ years technical application support), strong telecom knowledge (LNP, routing, IP), CRM and Microsoft Office proficiency, analytical and communication skills.
Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Salesforce, CRM
1mo
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Customer Care Advisor
San Francisco or Salt Lake City or Phoenix or Los Angeles or Chicago or Boston or Austin or New York City or Miami or Tampa or Atlanta or Columbus or Boise or San Diego or Minneapolis or Houston or Raleigh or Nashville or Kansas City or Charlotte or Portland or Philadelphia or Dallas or Washington D.C. or Seattle
$30-$41/hr RemoteFull Time
3+ YOE3+ years in fast-paced global support; strong written and verbal communication; experience with ticket systems (Salesforce); familiarity with generative AI and analytics tools; customer-focused, able to work weekends/holidays and on-call.
Salesforce, ChatGPT, Gemini, Slack, Apple MacOS, GSuite
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