380 customer analytics jobs at 240 companies in Bowie, MD
2mo
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Portfolio Analytics & Strategy Specialist Senior - Marketing & Customer Analytics
Pittsburgh or Tysons Corner or Wilmington
$88k-$171k/yr HybridFull Time
10+ YOE10+ years in marketing analytics and campaign delivery across retail lending; experience with data platforms and analytics tools.
Tableau, Python, Hadoop, Experian Ascend Marketing, Ascent Ops, Sandbox, ACZ
1w
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BCP Customer Engagement Analytics Lead - Business Director
McLean or New York City or Richmond
$230k-$263k/yr OnsiteFull Time
4+ YOE2+ MgmtBachelor's degree, 4+ years quantitative and qualitative analysis, 2+ years people management and project management; Master's, financial services, and consulting experience preferred.
2w
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Customer Engineer, Data/Analytics, Google Public Sector
Reston or Atlanta or Washington
$152k-$222k/yr OnsiteFull Time
10+ YOEUS citizenship required. Bachelor's or equivalent. 10+ years cloud-native architecture experience, public-sector experience preferred. Strong data analytics, Big Data, SQL and Spark experience and customer-facing presentation skills.
Google Cloud, SQL, Spark
2mo
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Customer Care Coordinator
Baltimore, Maryland, United States
OnsiteFull Time
3+ YOE3+ years customer-facing experience; intermediate Excel; strong communication; analytical; multi-priority management; teamwork; detail-oriented.
Excel, WITS
1mo
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
1d
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IT Senior Consultant - Data Analytics
Washington or Ashburn
OnsiteFull Time
5+ YOEBachelor's degree,5+ years supporting financial analysis or data modeling,ability to obtain client suitability,familiarity with AI,excellent communication and customer service skills.
Power BI, Power Platform, PowerApps, Power Automate, Artificial Intelligence (AI)
2w
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Customer Support Representative
Washington DC, District of Columbia, United States
$45k-$48k/yr RemoteFull Time
3+ YOE3+ years customer service experience, proficiency with Salesforce and Microsoft Office, strong communication, analytical and time-management skills, ability to resolve complex customer issues.
Salesforce, Microsoft Office, Smartsheet, Microsoft SharePoint, NetSuite
1mo
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Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
4+ YOE4+ years in customer success or account management, B2B SaaS experience, mid-market portfolio management, strong analytical and communication skills, experience driving retention, adoption, expansion and creating customer reporting.
4w
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Customer Engagement Rep
Glen Burnie, Maryland, United States
$20-$23/hr OnsiteFull Time
2+ YOEHigh school diploma/GED, 2 years customer service experience, Microsoft Office proficiency, strong communication and analytical skills, ability to lift 25 lbs, office and phone-based customer support experience.
Microsoft Office
4w
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Customer Service Supervisor
Sterling, Virginia, United States
$70k-$80k/yr OnsiteFull Time
Supervise and develop customer service agents; handle customer complaints; monitor ACD/PBX and call metrics; bachelor’s degree preferred; 0–2 years supervisory experience preferred; strong interpersonal and analytical skills.
ACD, PBX
1d
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Customer Experience Manager
Fort Meade, Maryland, United States
$95-$100/hr OnsiteFull Time
5+ YOEBachelor's degree,5+ years customer experience management,active Top Secret/SCI poly clearance required,strong communication,analytical,process-improvement and leadership skills.
1mo
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Customer Success Manager
Herndon, Virginia, United States
HybridFull Time
2+ YOEBachelor's degree, 2+ years customer success/account management experience (preferably SaaS/technical), strong communication, CRM proficiency (ChurnZero/HubSpot/Salesforce), strategic and analytical skills.
ChurnZero, HubSpot, Salesforce
1mo
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Customer Success Consultant
Washington, District of Columbia, United States
$61k-$73k/yr RemoteFull Time
3+ YOE3+ years customer success/account management experience, strong executive relationship and analytical skills, CRM experience (Salesforce preferred), willingness to travel up to 25%, excellent communication.
Salesforce, Microsoft Teams
2w
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Director, Customer Success
Tysons Corner, Virginia, United States
HybridFull Time
15+ YOE8+ Mgmt15+ years in customer success or related roles with 8+ years managing leaders; SaaS expertise; proven NRR ownership; analytics and AI-driven operations experience; bachelor’s degree required.
1d
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Customer Care Coordinator
Sterling, Virginia, United States
OnsiteFull Time
2+ YOERequires 2–3 years of customer service and office or clerical experience, high school diploma or equivalent, MS Windows proficiency, and strong communication, administrative, analytical, and problem-solving skills.
Microsoft Windows
2w
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Customer Service Representative
Frederick, Maryland, United States
$15/hr OnsiteFull Time
High school diploma/GED, strong verbal and customer service skills, computer proficiency including Microsoft Office, cash handling, ability to lift 25 lbs, and analytical problem-solving.
Microsoft Outlook, Microsoft Word, Microsoft Excel
2d
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Customer Success Supervisor
Upper Marlboro, Maryland, United States
OnsiteFull Time
4+ YOE3+ Mgmt3+ years supervisory experience, 4+ years related experience or HS/GED, strong Microsoft Office and CRM skills, team leadership, customer relationship management, analytical and communication skills.
Microsoft Office, CRM systems
2w
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Manager, Customer Account
Chantilly, Virginia, United States
$80k-$85k/yr OnsiteFull Time
3+ YOE3+ years account/project management experience; high school diploma required; associates or bachelor preferred; strong detail, analytical, and communication skills; ability to manage customer relationships and KPIs.
IFX, Unimatic, IBSOPS, PSS, AirServ, AirVision, Sky Net, Igaps, AMOS, Sabre, Skylogistix, AirServe, TP006, CXP, Sales force
2w
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Customer Success Manager - Americas
Washington, District of Columbia, United States
$70k-$75k/yr HybridFull Time
Client-facing customer success role requiring strong relationship, communication and analytical skills; experience in customer success/account management or SaaS desirable; fluent English.
1mo
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Customer Service Representative
Forest Hill, Maryland, United States
OnsiteFull Time
2+ YOEHigh school diploma or equivalent, 2 years call center customer service or sales experience, knowledge of small engine parts, Windows computer proficiency, analytical and communication skills; bilingual a plus.
Microsoft Windows
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