69 customer care manager jobs at 45 companies in Boston, MA
3mo
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Customer Care Supervisor
Hudson, New Hampshire, United States
OnsiteFull Time
3+ YOE1+ Mgmt3-5 years in Customer Care with 1-3 years supervising; strong coaching, training, and performance management in a call center; experience improving First Contact Resolution while maintaining service levels; excellent communication and problem-solving; ability to work later shift; CRM and call center tech experience.
CRM, Contact Center Technology, Call Center Software
1mo
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Customer Care Representative
Brockton, Massachusetts, United States
$23-$25/hr OnsiteFull Time
2+ YOEHigh school diploma/GED,2+ years customer service/inside sales experience preferred; strong relationship management, listening, problem-solving; proficiency with Microsoft Office and CRM systems.
Microsoft Office, Microsoft Dynamic for CRM
3w
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Customer Care Consultant
Westborough, Massachusetts, United States
$28-$37/hr OnsiteFull Time
3+ YOEHigh school diploma or equivalent, 3+ years customer service, 2+ years construction/maintenance experience preferred, strong communication, time management, and technical aptitude.
1w
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Senior Manager, Care Transformation
Boston, Massachusetts, United States
$118k-$242k/yr HybridFull Time
7+ YOERequires 7+ years in consulting, operations, customer experience, or related roles; cross-functional initiative leadership; analytical problem-solving; AI tools; and collaboration with Product, Engineering, or Technology teams.
AI, Agile
1mo
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Project Manager, Connected Care
Boston, Massachusetts, United States
$110k-$125k/yr RemoteFull Time
3+ YOE3+ years in customer success, project or implementation management for life sciences or digital health; strong cross-functional coordination, communication, and stakeholder management skills.
1mo
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Client Services Manager, Home Care
Marlborough, Massachusetts, United States
$55k/yr OnsiteFull Time
Bachelor's degree strongly preferred; prior medical office/home care and supervisory experience preferred; strong computer (EMR) and communication skills; ability to manage caseload and adapt to changing priorities.
Electronic Medical Record
2w
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Patient Care Coordinator
Southborough, Massachusetts, United States
$18-$32/hr OnsiteFull Time
1+ YOERequires 1+ year customer service experience, critical thinking, sound judgment, multitasking, deadline management, and strong communication, interpersonal, organizational, and customer service skills. Medical office experience preferred.
Electronic Medical Record (EMR), Epic
1mo
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Patient Care Representative
Beverly, Massachusetts, United States
OnsiteFull Time
Front-line patient communication and administrative support: scheduling, insurance verification, patient record management, customer service, telephone communication, and multitasking in a computerized environment.
1mo
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Patient Care Representative
Newburyport, Massachusetts, United States
$17-$29/hr OnsitePart Time
Provide exceptional patient-facing customer service, manage check-in and iPad registration, collect copays, enter patient information, handle mail and basic administrative tasks, and collaborate with clinical staff.
iPad
1mo
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Head of Customer Success
Boston, Massachusetts, United States
$200k-$240k/yr HybridFull Time
Senior Customer Success leader with enterprise healthcare experience, expertise in value-based care, analytics-driven decision making, and ability to build and lead teams; bachelor’s degree required; MBA preferred.
API, EHR
1mo
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Auto Care Center Service Manager
Portsmouth, New Hampshire, United States
$21-$34/hr OnsiteFull Time
Valid driver\u000driver's license, ability to change oil and tires, operate powered equipment, strong customer service and supervisory skills, work in varied weather conditions.
2w
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Director, Customer Experience
Brighton, Massachusetts, United States
$130k-$150k/yr HybridFull Time
10+ YOEBachelor's degree required (Master's preferred),10+ years progressive health plan/member experience with team leadership, managed care grievances/appeals, billing/enrollment, CRM/telephony/portal oversight, ability to obtain U.S. government security clearance, authorized to work in the U.S.
2w
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Customer Service Lead
Medway, Massachusetts, United States
$25/hr OnsiteFull Time
3+ YOE1+ MgmtHigh school diploma, 3+ years customer service experience, 1+ year veterinary experience, communication and organizational skills, and knowledge of animal handling, patient care, and veterinary medications.
Electronic Medical Records (EMR)
1mo
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Intake Customer Service Representative (Per Diem)
Warwick, Rhode Island, United States
OnsiteTemporary
3+ YOEHigh school diploma, 3+ years healthcare experience, customer relations and sales/marketing experience, medical terminology knowledge, MS Office proficiency, call-center and managed care experience preferred.
Microsoft Word, Microsoft Excel, MS Office
1mo
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Customer Support & Social Engagement Specialist
Boston, Massachusetts, United States
HybridFull Time
1+ YOEBachelor's degree required; 1-2 years community management, social care, or customer support experience preferred. Strong written communication, judgment for escalation, attention to detail, and ability to follow tagging/workflow processes.
HubSpot, Sprinklr, Spotify, Instagram, TikTok, YouTube, Facebook, LinkedIn, Threads, Zendesk, Kustomer, Sprout, Brandwatch, Help Scout
1mo
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Animal Care Supervisor
Medford, Massachusetts, United States
$22-$34/hr OnsiteFull Time
1+ YOE1+ Mgmt1+ year supervisory experience (preferably pet retail), high school diploma/GED preferred, strong companion animal and aquatics knowledge, ability to lift up to 50 lbs, excellent communication and leadership skills.
2mo
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Intake Customer Service Representative (Per Diem)
Warwick, Rhode Island, United States
OnsitePart Time
3+ YOEHigh school diploma required, 3+ years healthcare experience, call-center and managed care experience preferred, medical terminology and sales/marketing experience, proficiency with MS Office and office procedures.
Microsoft Word, Microsoft Excel, MS Office
1w
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MANAGER - ROOM GS
Manchester, New Hampshire, United States
OnsiteFull Time
Previous hotel front desk management experience required; strong hospitality, budgeting, forecasting, employee training, recruitment, and guest service skills expected.
401k, CARE
2d
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Patient Care Coordinator (Dental Reception w/experience) - FT
Worcester, Massachusetts, United States
$20-$25/hr OnsiteFull Time
Dental office experience preferred; high school diploma or equivalent required, some college preferred; computer skills for word processing and records management; Eaglesoft or Dentrix knowledge is a plus.
Eaglesoft, Dentrix
2mo
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Managed Care Assistant
Worcester, Massachusetts, United States
$20-$29/hr OnsiteFull Time
2+ YOETwo to four years college or relevant work experience; minimum two years in patient services or similar medical field; proficient with electronic medical systems and data entry; strong customer service.
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