71 customer care manager jobs at 42 companies in Worcester, MA
3mo
Save
Mark Applied
Hide
Customer Care Supervisor
Hudson, New Hampshire, United States
OnsiteFull Time
3+ YOE1+ Mgmt3-5 years in Customer Care with 1-3 years supervising; strong coaching, training, and performance management in a call center; experience improving First Contact Resolution while maintaining service levels; excellent communication and problem-solving; ability to work later shift; CRM and call center tech experience.
CRM, Contact Center Technology, Call Center Software
22h
Save
Mark Applied
Hide
Customer Care Specialist
Boston or Burlington or Helsinki or United States
$60k-$70k/yr HybridFull Time
1+ YOEHigh school diploma and 1–3 years in a customer-facing role required. Strong communication, multitasking, prioritization, time management, system navigation, Microsoft Office, and CRM skills required; Spanish is preferred.
Salesforce, Microsoft Office Suite, CRM
4d
Save
Mark Applied
Hide
Senior Director, Customer Care
Marlborough or Manchester
$220k-$270k/yr HybridFull Time
12+ YOE12+ MgmtBachelor’s degree or equivalent experience and 12+ years of progressive customer care or contact center leadership, including scaling teams in FDA-regulated healthcare, medical device, pharmaceutical, or biotechnology environments.
Customer Relationship Management (CRM), Salesforce, Conversational AI, Flexible Spending Accounts (FSAs), Health Savings Account (HSA)
1mo
Save
Mark Applied
Hide
Customer Care Consultant
Westborough, Massachusetts, United States
$28-$37/hr OnsiteFull Time
3+ YOEHigh school diploma or equivalent, 3+ years customer service, 2+ years construction/maintenance experience preferred, strong communication, time management, and technical aptitude.
1d
Save
Mark Applied
Hide
Senior Engineer I, Technical Customer Care
Foxboro, Massachusetts, United States
$102k-$152k/yr OnsiteFull Time
8+ YOEBachelor's degree in a technical discipline and 8+ years of experience in process control, industrial automation, DCS, SCADA, or related environments. Requires Foxboro DCS expertise, advanced troubleshooting, technical leadership, and customer support experience.
Foxboro SDA, Foxboro DCS, DCS, SCADA, Modbus, OPC, Ethernet/IP, Profinet, APL, APIs, Coursera
1mo
Save
Mark Applied
Hide
Project Manager, Connected Care
Boston, Massachusetts, United States
$110k-$125k/yr RemoteFull Time
3+ YOE3+ years in customer success, project or implementation management for life sciences or digital health; strong cross-functional coordination, communication, and stakeholder management skills.
3w
Save
Mark Applied
Hide
Patient Care Coordinator
Southborough, Massachusetts, United States
$18-$32/hr OnsiteFull Time
1+ YOERequires 1+ year customer service experience, critical thinking, sound judgment, multitasking, deadline management, and strong communication, interpersonal, organizational, and customer service skills. Medical office experience preferred.
Electronic Medical Record (EMR), Epic
3d
Save
Mark Applied
Hide
Operations Manager & CARE Case Coordinator
Worcester, Massachusetts, United States
$55k-$65k/yr OnsiteFull Time
2+ YOEBachelor's degree or equivalent education and experience, 2–3 years of progressively responsible administrative or office management experience, strong organization, project management, communication, customer service, judgment, and confidentiality skills.
Maxient, Medicat, StarRez
1mo
Save
Mark Applied
Hide
Head of Customer Success
Boston, Massachusetts, United States
$200k-$240k/yr HybridFull Time
Senior Customer Success leader with enterprise healthcare experience, expertise in value-based care, analytics-driven decision making, and ability to build and lead teams; bachelor’s degree required; MBA preferred.
API, EHR
4w
Save
Mark Applied
Hide
Director, Customer Experience
Brighton, Massachusetts, United States
$130k-$150k/yr HybridFull Time
10+ YOEBachelor's degree required (Master's preferred),10+ years progressive health plan/member experience with team leadership, managed care grievances/appeals, billing/enrollment, CRM/telephony/portal oversight, ability to obtain U.S. government security clearance, authorized to work in the U.S.
3w
Save
Mark Applied
Hide
Customer Service Lead
Medway, Massachusetts, United States
$25/hr OnsiteFull Time
3+ YOE1+ MgmtHigh school diploma, 3+ years customer service experience, 1+ year veterinary experience, communication and organizational skills, and knowledge of animal handling, patient care, and veterinary medications.
Electronic Medical Records (EMR)
3w
Save
Mark Applied
Hide
Auto Care Center Service Manager
North Windham, Connecticut, United States
$22-$35/hr OnsiteFull Time
Valid driver's license, ability to perform oil, tire, and general vehicle maintenance, operate required powered equipment, work in all weather conditions, and maintain a positive customer-focused attitude.
1w
Save
Mark Applied
Hide
VP, Customer Success
United States or Boston
$200k-$240k/yr HybridFull Time
Senior customer success leadership experience in healthcare technology, enterprise account growth, value-based care, process optimization, analytics, healthcare regulations, leadership, and 25% travel; bachelor's degree required, MBA preferred.
API, Key Performance Indicators (KPIs), Objectives and Key Results (OKRs), Electronic Health Record (EHR)
2mo
Save
Mark Applied
Hide
Intake Customer Service Representative (Per Diem)
Warwick, Rhode Island, United States
OnsiteTemporary
3+ YOEHigh school diploma, 3+ years healthcare experience, customer relations and sales/marketing experience, medical terminology knowledge, MS Office proficiency, call-center and managed care experience preferred.
Microsoft Word, Microsoft Excel, MS Office
1mo
Save
Mark Applied
Hide
Customer Support & Social Engagement Specialist
Boston, Massachusetts, United States
HybridFull Time
1+ YOEBachelor's degree required; 1-2 years community management, social care, or customer support experience preferred. Strong written communication, judgment for escalation, attention to detail, and ability to follow tagging/workflow processes.
HubSpot, Sprinklr, Spotify, Instagram, TikTok, YouTube, Facebook, LinkedIn, Threads, Zendesk, Kustomer, Sprout, Brandwatch, Help Scout
1mo
Save
Mark Applied
Hide
Animal Care Supervisor
Medford, Massachusetts, United States
$22-$34/hr OnsiteFull Time
1+ YOE1+ Mgmt1+ year supervisory experience (preferably pet retail), high school diploma/GED preferred, strong companion animal and aquatics knowledge, ability to lift up to 50 lbs, excellent communication and leadership skills.
2mo
Save
Mark Applied
Hide
Intake Customer Service Representative (Per Diem)
Warwick, Rhode Island, United States
OnsitePart Time
3+ YOEHigh school diploma required, 3+ years healthcare experience, call-center and managed care experience preferred, medical terminology and sales/marketing experience, proficiency with MS Office and office procedures.
Microsoft Word, Microsoft Excel, MS Office
1w
Save
Mark Applied
Hide
Virtual Care Referral Coordinator (Temp)
United States or Phoenix or San Antonio or Columbus or Charlotte or Chicago or Denver or San Diego or Houston or Los Angeles or Seattle or Washington or Boston or California or San Francisco or New York City or San Jose
$21/hr RemoteFull Time, Contract
Requires strong communication, organization, customer service, time management, documentation, critical thinking, multitasking, Google Suite proficiency, and medical institution experience with managed and primary care.
Google Suite, Electronic Medical Records (EMR)
3w
Save
Mark Applied
Hide
Patient Care Representative
Newton, Massachusetts, United States
$27-$29/hr OnsiteFull Time
Requires excellent customer service, clear telephone communication, computer comfort, multitasking, positive attitude, and ability to manage patient records, scheduling, insurance, payments, and privacy compliance.
3w
Save
Mark Applied
Hide
Child Care Lead Teacher
South Windsor, Connecticut, United States
OnsiteFull Time
Associate or Bachelor in Early Childhood or CDA/Head Teacher credential or 12 ECE credits; must meet state criteria; 2+ years licensed child care experience preferred; strong customer service and multitasking.
Explore Jobs
Expand Your Job Search
Top Cities Near Worcester for Customer Care Manager
- Customer Care Manager jobs in Boston, MA
- Customer Care Manager jobs in Providence, RI
- Customer Care Manager jobs in Springfield, MA
- Customer Care Manager jobs in Lowell, MA
- Customer Care Manager jobs in Cambridge, MA
- Customer Care Manager jobs in Brockton, MA
- Customer Care Manager jobs in Quincy, MA
- Customer Care Manager jobs in Lynn, MA
- Customer Care Manager jobs in Newton, MA
- Customer Care Manager jobs in Nashua, NH
- Customer Care Manager jobs in Warwick, RI
- Customer Care Manager jobs in Cranston, RI
- Customer Care Manager jobs in Somerville, MA
- Customer Care Manager jobs in Lawrence, MA
- Customer Care Manager jobs in Pawtucket, RI
- Customer Care Manager jobs in Framingham, MA
- Customer Care Manager jobs in Waltham, MA
- Customer Care Manager jobs in Malden, MA
- Customer Care Manager jobs in Brookline, MA
- Customer Care Manager jobs in Medford, MA