120 customer care manager jobs at 78 companies in Illinois
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Manager, Customer Care
Deer Park, Illinois, United States
$115k-$130k/yr OnsiteFull Time
3+ MgmtBachelor's or Associate degree with 2–5 years leading a customer care team, experience with order-to-invoice, backlog and dispute management, KPI/visual management, workforce planning, and cross-functional escalation resolution.
SAP, OCR, AI, EDI, WalkMe
2d
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Customer Care Manager
Waukegan, Illinois, United States
$70k-$90k/yr OnsiteFull Time
5+ YOE3+ MgmtRequires 5+ years in customer service, care, operations, or account management; 3+ years leading teams; strong communication, problem-solving, analytical, and process improvement skills. Bachelor's preferred.
Microsoft Office Suite, Adobe Acrobat, Microsoft Excel, NetSuite, HubSpot, HubSpot Help Desk
1d
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Customer Care Manager
Lisle, Illinois, United States
$60k-$70k/yr HybridFull Time
3+ YOEBachelor's degree required; master's preferred. Requires 3–5 years of related experience, mid-level management experience, customer service and project management skills, and knowledge of databases, eLearning platforms, web technologies, and Microsoft Office.
Microsoft Office Suite, Macintosh, PC
1mo
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Customer Care Manager (CCM)
Rolling Meadows, Illinois, United States
$50k-$56k/yr OnsiteFull Time
7+ YOE7+ years customer service experience; high school diploma or GED required (associates preferred); experience with order entry/management and ERP/CRM systems; strong organizational, communication, and time-management skills.
Microsoft Word, Microsoft Excel, Microsoft Outlook, SAP, Oracle, AS400, JD Edwards, Salesforce
1w
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Customer Care Manager
Des Plaines, Illinois, United States
OnsiteFull Time
Administrative and organizational experience, strong written and oral communication, attention to detail, G-Suite and Microsoft proficiency, confidentiality, and high school diploma/GED required; associate degree preferred.
G-Suite, Microsoft, ServiceTitan
1mo
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Customer Care Area Manager
Schaumburg, Illinois, United States
$65k-$120k/yr OnsiteFull Time
5+ YOE5+ years project management and customer service experience in construction/homebuilding; knowledge of building codes, blueprints, carpentry and structural design; high school diploma required, college preferred; valid driver’s license and clean driving record; Microsoft Office/Excel proficiency.
Microsoft Office, Microsoft Excel, Artificial Intelligence (AI)
1mo
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Customer Care Manager - State Farm Agent Team Member
Homer Glen, Illinois, United States
$50k-$85k/yr OnsiteFull Time
Manage customer service operations, coordinate team communication, handle account/billing inquiries, track service metrics, and obtain state insurance licenses; customer service or office experience preferred.
4w
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Customer Care Representative
Springfield, Illinois, United States
$18-$19/hr OnsitePart Time
Provide exceptional phone and counter customer service, process payments and transactions, document customer records, manage parts inventory, and handle billing or service inquiries. High school/GED required.
Microsoft Office
1w
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Customer Care Advisor
Edwardsville or Champaign or Joliet or Fort Myers or Phoenix
$19-$21/hr OnsiteFull Time
High school diploma, Microsoft Office knowledge, strong communication and problem-solving skills, confidentiality, adaptability, time management, and customer service ability; banking experience preferred but not required.
Microsoft Office
1mo
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Customer Care Manager - State Farm Agent Team Member
Chicago, Illinois, United States
$50k-$65k/yr OnsiteFull Time
Bilingual Spanish/English required, strong communication and detail skills, customer service experience preferred, willingness to obtain Property & Casualty license, able to multitask and maintain accurate records.
3w
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Supervisor, Customer Care
Wilmington, Illinois, United States
$61k-$102k/yr OnsiteFull Time
3+ YOE3+ Mgmt3+ years customer service leadership in warehouse/distribution, experience resolving claims, strong coaching and analytical skills, proficient with SAP,SAGE,Wave Orders,AS400 and Microsoft Office, able to lift ~20 lbs.
SAP, SAGE, Wave Orders, AS400, Microsoft Excel, Microsoft Outlook, Microsoft Word, PowerPoint
2mo
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Supervisor, Customer Care
Chicago, Illinois, United States
$51k-$57k/yr OnsiteFull Time
1+ YOEHigh school/GED, 18+, REAL ID-compliant state driver’s license, ability to lift up to 75 lbs, rotating shifts (including nights/weekends/holidays), pass fingerprint and background checks, legal right to work in the US.
2w
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Implementation Manager- Customer Care Transformation
Downers Grove, Illinois, United States
$86k-$119k/yr OnsiteFull Time
5+ YOE5+ years in customer care, operations, process improvement or implementation; SOP ownership, change management, KPI/reporting, strong analytical and communication skills; located in Downers Grove, IL.
Salesforce, Oracle, Tableau, Power BI, OAC
3mo
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Research Services Customer Care Representative
Crete, Illinois, United States
$47k-$52k/yr OnsiteFull Time
3+ YOEProvide customer service, onboarding, and liaison for research clients; manage CRM/LIMS data; coordinate with labs and project managers.
LIMS, CRM, ECN, MyMXNS
1w
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PT Care Manager
Sparta, Illinois, United States
$15-$16/hr OnsitePart Time
High school diploma or GED, age 18+, effective communication, customer service, judgment, problem-solving, and decision-making skills; previous senior-care experience preferred and CNA certification preferred.
1mo
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Supervisor, Customer Care and Sales Advisor
Taylorville or Brazil
RemoteFull Time
2+ YOESupervisory experience in customer service or sales, high school diploma/GED, 2+ years related experience preferred, leadership and coaching skills, strong communication, ability to manage escalations and analyze performance.
3d
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Rivian Care Customer Service Representative
Normal, Illinois, United States
$30-$34/hr OnsiteFull Time
1+ YOERequires 1–3 years of customer service experience, high school diploma, strong communication and attention to detail, and ability to manage administrative tickets. Vehicle warranty experience preferred; training provided.
phone, email, chat, iCIMS Talent Cloud Artificial Intelligence (TCAI)
2w
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Care Engineer
Dallas or Naperville
$108k-$177k/yr HybridFull Time
Advanced technical troubleshooting, analytical, customer relationship, knowledge management, communication, mentoring, process compliance, and emergency response skills; bachelor's degree listed.
SLA, KPI, SW
1w
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Auto Care Center Service Manager
Harrisburg, Illinois, United States
$20-$33/hr OnsiteFull Time
Valid driver's license, ability to perform oil, tire, and general vehicle maintenance, operate powered equipment, work in all weather conditions, and maintain positive customer interactions.
3w
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Client Care Specialist
Lincolnwood, Illinois, United States
OnsiteFull Time
2+ YOE2+ years healthcare call center or long-term care experience, high school diploma, strong communication, CRM and multi-case management skills, HIPAA compliance awareness.
Salesforce, Microsoft SharePoint, Microsoft Teams, Microsoft Office Planner, Electronic Health Records (EHR)
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