53 customer experience director jobs at 42 companies in Intercourse, PA
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Director, Customer Experience
Radnor or Charlotte or Fort Wayne or Omaha
$97k-$176k/yr HybridFull Time
7+ YOE3+ Mgmt7+ years in customer engagement/experience,3+ years leadership,BA or equivalent,strong presentation,strategic thinking,and ability to translate customer insights to business value.
2mo
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Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS
3w
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Director, Premium Customer Experience & Wealth Integration (Hybrid)
New York City or Jacksonville or Wilmington
$170k-$300k/yr HybridFull Time
15+ YOE15+ years experience in customer experience/product/marketing leadership, people management, commercial acumen, cross-functional collaboration, budget ownership; bachelor's degree required; master's preferred.
3w
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Director, Premium Customer Experience & Wealth Integration (Hybrid)
New York City or Jacksonville or Wilmington
$170k-$300k/yr HybridFull Time
15+ YOE15+ years in customer experience/product/marketing management, proven people leadership, consumer banking and card product knowledge, cross-functional collaboration, commercial acumen, bachelor's degree required.
1w
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Director, Premium Customer Experience & Wealth Integration (Hybrid)
New York or Wilmington or Jacksonville
$170k-$300k/yr HybridFull Time
15+ YOE15+ years in customer, product, or marketing management; large-team leadership; consumer banking and card expertise; cross-functional risk, operations, and compliance experience; commercial and budget accountability; bachelor's degree required.
artificial intelligence
1w
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Director Membership Experience- Western YMCA Family Location
Newark, Delaware, United States
$56k-$62k/yr OnsiteFull Time
5+ YOEHigh school diploma or equivalent and five years of related customer service or sales experience. Requires leadership, team development, communication, marketing, and general operations skills.
2mo
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Executive Director, Chase Auto Customer and Client Experience Strategy
Plano or Wilmington
OnsiteFull Time
10+ YOE10+ Mgmt10+ years leadership in consumer or commercial businesses, demonstrated CX strategy and implementation, team leadership, strong analytical and communication skills, experience leveraging AI and building business cases, BS/BA required.
AI
4w
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Sr. Director, Technical Customer Support
Exton, Pennsylvania, United States
HybridFull Time
12+ YOE10+ MgmtMinimum 12 years in pharmaceutical or medical device industries, bachelor’s in science/engineering required (MBA preferred), 10+ years people management, customer-facing experience, global leadership, strategic and operational execution.
3mo
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Customer Success Director
Wilmington or United States
$120k-$150k/yr RemoteFull Time
8+ YOE8+ years hands-on PBM experience with contract, pricing, and performance expertise; proven experience advising clients, managing large complex accounts, driving renewals, and influencing senior stakeholders. Remote role with travel.
2mo
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Director of Customer Success – Semiconductor Business Unit
Hatfield, Pennsylvania, United States
OnsiteFull Time
7+ YOE5+ MgmtBachelor's degree required; MBA preferred. Minimum 7 years customer-facing experience with 5 years managerial experience. Semiconductor experience desirable. Strong leadership, project management, cross-functional coordination, and system ownership (CPQ/CRM/ERP).
CPQ, CRM, ERP
2mo
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Director of Customer Operations & Fulfillment
Coopersburg, Pennsylvania, United States
OnsiteFull Time
15+ YOE5+ MgmtBachelor's degree in supply chain/operations/business/engineering; 15+ years post-academic experience with 5+ years in manufacturing; 5+ years building high-performance teams; Lean/Six Sigma certifications preferred.
2mo
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Assistant Childcare Director - Business Director
Newark, Delaware, United States
$40k-$50k/yr OnsiteFull Time
Director-qualified under Delaware childcare licensing or working toward it; prior childcare leadership or administrative experience preferred; experience in enrollment/customer service preferred; strong organization, communication, and problem-solving; ability to work rotating 6:30 AM–6:30 PM shifts; must meet background and licensing requirements.
2mo
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Director Product Delivery - Customer Experiences
Camp Hill or Alpharetta or San Francisco or Oakland or Rancho Cordova or Alaska or North Dakota or Nebraska or Hawaii or Oklahoma or Vermont or Maine or West Virginia or New Hampshire or Wyoming or District of Columbia or Puerto Rico
$141k-$305k/yr HybridFull Time
8+ YOE3+ Mgmt12+ years experience (Bachelor's preferred), 8+ years with product/design/engineering in agile, 3+ years management, 3+ years in healthcare, strong delivery track record, analytics, project and stakeholder management.
Microsoft 365, Nuance, Genesys, IVR, PEGA
3w
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Director, Housekeeping
Perryville, Maryland, United States
$100k/yr OnsiteFull Time
5+ YOE3+ MgmtHigh school diploma/GED, 5+ years hotel/resort experience, 3+ years managing large housekeeping operations, Microsoft Office proficiency, ability to lift 15 lbs, able to recruit/train staff; relocation available.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, REX
1mo
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Customer Onboarding Consultant, Enterprise
Chesterbrook or Wayne or Austin or United States
$90k/yr HybridFull Time
4+ YOE4+ years enterprise implementation/customer success in SaaS, experience implementing large enterprise accounts, director-level consulting, project management, Salesforce experience preferred, bachelor's degree required, authorized to work in the US.
Salesforce
4d
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Director of Hospitality
North East, Maryland, United States
$78k-$98k/yr OnsiteFull Time
10+ YOE5+ MgmtBachelor's degree or equivalent experience, 10+ years of progressive hospitality leadership, and 5+ years leading multiple operational departments. Requires financial, operational, leadership, and communication expertise.
hotel property management systems
1mo
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Director, Customer Engagement & Agent Platforms
Wilmington, Delaware, United States
$150k-$165k/yr HybridFull Time
8+ YOE8+ years in operations or platform management; experience owning engagement, CRM, contact center or dialer platforms and vendors; change management and intake processes; AI and automation implementation; cross-functional leadership.
Zendesk, CRM, messaging platforms, telephony, IVR, dialer, chatbots
1w
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Center Director
Thorndale, Pennsylvania, United States
OnsiteFull Time
1+ MgmtRequires at least one year of leadership experience, customer service and organizational skills, basic computer proficiency, state licensing compliance, English communication, and ability to lift 40 pounds.
15h
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Director of Consumer Support, PHIEA
Pennsylvania or Harrisburg
$130k-$166k/yr HybridFull Time
7+ YOE5+ MgmtRequires 7 years of progressive consumer support or customer service experience, including 5 years managing teams, plus a bachelor's degree or equivalent education and experience; virtual support experience required.
Sisense, Genesys
5d
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Regional Director of Customer Solutions and Technical Service
Wilmington, Delaware, United States
$118k-$172k/yr RemoteFull Time
10+ YOE5+ MgmtBachelor's degree required; 10+ years commercial experience, 5+ years leading large teams, financial and P&L management, B2B industry experience, sales expertise, and willingness to travel up to 50%.
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