115 customer experience director jobs at 80 companies in Petaluma, CA
1w
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Director, Customer Experience
New York City or San Francisco or United States or Canada or United Kingdom
$190k-$290k/yr HybridFull Time
Requires leadership of large, complex operational teams, strong customer-facing operations experience, strategic analysis, communication, people development, and experience with AI, automation, or workflow tooling.
AI, automation, workflow tooling
1w
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Director of Customer Experience
Oakland, California, United States
$150k-$180k/yr RemoteFull Time
8+ YOE3+ MgmtRequires 8+ years in customer experience or operations, including 3+ years leading teams; experience scaling CX in DTC, health, or subscription businesses, with strong analytics, communication, retention, and cross-functional leadership.
Zendesk, Intercom, Kustomer, Gorgias, Gladly, AI
1d
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Director Customer Experience and Engagement
Houston or New York City or San Francisco or Seattle
$170k-$256k/yr OnsiteFull Time
10+ YOE10+ years in customer experience, success, solution consulting, architecture, professional services, or related customer-facing work; experience scaling technically complex products and strong technical, communication, and cross-functional leadership skills.
Ray, Kubernetes, Slurm
4w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
1mo
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Director, Customer Experience & Engagement - 26-77
San Ramon, California, United States
$137k-$182k/yr OnsiteFull Time
6+ YOE5+ MgmtBA/BS required, minimum 6 years related experience, 5 years managing staff, experience with member experience programs and technology, strong communication, analysis and project management skills, valid driver’s license.
Epic, Salesforce, Hello World, Cipher Health, RingCentral, MyChart, Cheers, Campaigns, Microsoft PowerPoint, Microsoft Word, Microsoft Excel
2mo
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Director of Customer Service
San Francisco or United States
$170k-$190k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years leading customer service or after-sales in consumer tech/telecoms; experience scaling global operations and managing outsourced partners; designing AI-enabled support and predictive diagnostics; strong analytics and stakeholder communication skills.
3w
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Director, Customer Enablement
San Francisco or Bellevue or Sunnyvale
$215k-$250k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years leading enablement or customer education, 3+ years managing managers, experience designing enterprise onboarding and internal technical enablement, strong cloud/Kubernetes/GPU knowledge, program management and exec communication skills.
Kubernetes, GPU computing, LMS, Confluence, Notion, GitBook, ReadMe
3w
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Director of Experience + Lifestyle (Front Office + Food and Beverage)
San Diego or Atlanta or Austin or Charlotte or Chicago or Denver or Fort Lauderdale or Los Angeles or Miami or Nashville or Oakland or Philadelphia or Pittsburgh or Portland or San Francisco or San Jose or Santa Monica or Scottsdale or Seattle
$75k-$85k/yr OnsiteFull Time
4+ YOEBachelor’s degree and 4+ years in hospitality, events, restaurant, banquet, catering, members club, guest service, or front office operations; management, employee development, budgeting, and Microsoft Office experience required.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft SharePoint
2mo
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Customer Growth, Strategic Director
New York or San Francisco or United States
$150k-$170k/yr RemoteFull Time
6+ YOE6+ years owning enterprise revenue outcomes in account management, customer success, or commercial roles; proven VP+ relationship management, commercial negotiation experience, cross-functional collaboration, and strong executive communication.
2mo
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Director, Customer Data Engineering
San Francisco, California, United States
OnsiteFull Time
Experience leading customer data management, data engineering and privacy initiatives for retail; strong cloud (Azure/GCP/AWS) experience; stakeholder engagement, communication and team leadership skills.
Azure, GCP, AWS
5d
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Director, Customer Success and Country Manager
Santiago or Atlanta or Lisbon or London or San Francisco or Sydney or Tokyo or Toronto or Australia or Canada or United States
HybridFull Time
10+ YOERequires 10+ years of progressive leadership, customer support and services experience, site or country management, Spanish and English fluency, Chilean business knowledge, and a bachelor's degree.
5d
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Executive Account Director, Regulated Industries
New York City or Seattle or San Francisco
$125k-$155k/yr HybridFull Time
7+ YOEEnterprise B2B SaaS customer success experience in media buying, measurement, collaboration, or identity; 7+ years as a CSM/Account Director or 10+ customer-facing years with 4 in customer success; experience with $2M+ ARR accounts.
Salesforce, CRM Software
1mo
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Regional Customer Director - West - ATTR
Los Angeles or Orange County or San Diego or San Francisco or Denver or Phoenix or Seattle
$191k-$234k/yr HybridFull Time
10+ YOEBachelor's degree, 10+ years pharma/biotech experience across multiple functions, strong scientific competence, leadership of cross-functional initiatives, and ability to travel 50–60%.
CRM
3mo
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Funeral Director
Salt Lake City, Utah, United States
OnsiteFull Time
1+ YOEHigh school diploma; 1-2 years industry experience; 3-5 years admin or customer service; preferred state funeral director licensure; strong computer and Microsoft Office skills; excellent customer service.
Microsoft Office Suite
1mo
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Senior Director, Customer Segment Strategy - Channel & Distribution
South San Francisco, California, United States
$217k-$404k/yr HybridFull Time
10+ YOE8+ MgmtBachelor's degree,10+ years relevant pharma experience with 8+ years in Market Access,leadership experience,expertise in pricing/contracting/distribution,strategic and communication skills;MBA preferred.
2mo
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Director Product Delivery - Customer Experiences
Camp Hill or Alpharetta or San Francisco or Oakland or Rancho Cordova or Alaska or North Dakota or Nebraska or Hawaii or Oklahoma or Vermont or Maine or West Virginia or New Hampshire or Wyoming or District of Columbia or Puerto Rico
$141k-$305k/yr HybridFull Time
8+ YOE3+ Mgmt12+ years experience (Bachelor's preferred), 8+ years with product/design/engineering in agile, 3+ years management, 3+ years in healthcare, strong delivery track record, analytics, project and stakeholder management.
Microsoft 365, Nuance, Genesys, IVR, PEGA
1mo
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Director, Engagement - Enterprise, West
San Francisco, California, United States
$260k-$307k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in consulting/customer success/account management, 5+ years managing client-facing teams, experience designing and delivering change-management programs and scaling adoption across enterprise clients, strong communication and data fluency.
2mo
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Membership Director
Corte Madera, California, United States
$25-$35/hr OnsiteFull Time
1+ YOE1–2 years hospitality/customer service/sales experience; Associate's degree required (Bachelor's preferred); proficiency with Salesforce and Microsoft Office; strong sales, communication, and customer-service skills.
Salesforce, Service Cloud, Microsoft Word, Microsoft Excel, Microsoft Outlook
2mo
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Director of Product, Digital Guest Journey
New York City or San Francisco or Dallas
$275k-$350k/yr HybridFull Time
10+ YOE2+ Mgmt10+ years product management experience with 2–3 years at senior/director level in enterprise SaaS; strong technical depth, cross-functional leadership, customer engagement, and ability to tie product work to business metrics.
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