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241 customer support lead jobs at 122 companies in Texas

1mo
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Customer Support Lead
El Paso, Texas, United States
OnsiteFull Time
YWCA El Paso del Norte Region
YWCA El Paso del Norte Region: Nonprofit YWCA providing childcare, after-school programs, fitness, wellness, housing, and racial-justice services for El Paso families.
2+ YOEAssociate degree in human services (or 5 years childcare-eligibility experience),2 years progressive human services experience, supervisory ability, strong communication, bilingual English/Spanish preferred, valid driver's license and vehicle access.
Microsoft Office, CCS Dynamics
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3w
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Manager, Customer Support (Remote)
Alabama or United States or West Jordan or Houston or Centreville or Texas or Carrollton or Ohio
RemoteFull Time
Neumo
Neumo: Government software and payments serving local, state, and federal agencies with cloud-based modernization tools.
5+ YOE2+ MgmtRequires 5+ years in customer support, including 2+ years leading teams; strong leadership, communication, problem-solving, cross-functional collaboration, and support software experience. Bachelor's degree preferred.
Microsoft Office Suite, Salesforce, Zendesk, Jira
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2w
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Lead Customer Support Representative 3
Waller, Texas, United States
OnsiteFull Time
Daikin North America
Daikin North America: Daikin subsidiary manufacturing residential, commercial, and industrial heating and cooling systems sold through independent HVAC contractors.
5+ YOERequires 5–7 years of office and customer service experience, an associate's degree, MS Office proficiency, strong communication, problem-solving, organization, and attention to detail.
Microsoft Dynamics CRM, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint
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2w
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Lead Customer Support Representative 3
Waller, Texas, United States
OnsiteFull Time
Daikin North America
Daikin North America: Daikin subsidiary manufacturing residential, commercial, and industrial heating and cooling systems sold through independent HVAC contractors.
5+ YOERequires 5–7 years of office and customer service experience, an associate's degree, MS Office proficiency, strong communication, organization, attention to detail, critical thinking, and problem-solving skills.
Microsoft Dynamics CRM, Microsoft Office, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint
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2mo
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Senior Manager of Customer Support
Alabama or Arizona or Connecticut or Florida or Georgia or Hawaii or Iowa or Illinois or Indiana or Kentucky or Louisiana or Maryland or Massachusetts or Michigan or Minnesota or Missouri or Montana or North Carolina or Nebraska or New Hampshire or New Jersey or Nevada or Ohio or Oregon or Pennsylvania or Rhode Island or Tennessee or Texas or Virginia or Washington or Wisconsin or Wyoming
RemoteFull Time
RethinkFirst
RethinkFirst: Private behavioral health technology provider serving employers, educators, payors, and clinicians with cloud tools and training.
8+ YOE2+ MgmtBachelor’s degree, 8+ years of customer support experience, 2+ years managing teams, 5+ years leading SaaS support organizations, and experience with Salesforce, Agentforce, and JIRA.
Salesforce, Agentforce, JIRA, Claude, Electronic Health Records (EHR)
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1mo
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Director, Customer Technical Support
Waterloo or Pleasant Grove or San Antonio or Eden Prairie
$164k-$246k/yr OnsiteFull Time
Arctic Wolf
Arctic Wolf: Provides cloud-native security operations services.
12+ YOE5+ MgmtSenior leader with extensive IT/ networking experience to lead global customer technical support, scale infrastructure and service capabilities, work with cloud/AWS, ITSM tools, and manage escalations and incident communications.
AWS, Jira, ServiceNow, BMC, IBM Tivoli, Zendesk
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2mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Customer engagement platform for cross-channel marketing and analytics.
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
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2w
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Senior Manager, Customer Support Operations
United States or Delran or Longmont or Irving
$88k-$146k/yr RemoteFull Time
McKesson Corporation
McKesson CorporationNYSE: MCK: Diversified healthcare services and supply chain leader.
12+ YOE4+ MgmtDegree or equivalent experience, 12+ years of professional experience, 4+ years managing teams, and experience leading customer support operations in complex technology environments.
Jira, Jira Service Management, eazyBI, AI, automation tools, predictive analytics, self-service tools, intelligent routing, SaaS, IT Service Management (ITSM), Six Sigma, Lean
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2h
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Lead, Member Support
Plano, Texas, United States
$54k-$64k/yr OnsiteFull Time
SmithRx
SmithRx: Privately held, transparent, pass-through pharmacy benefits manager serving self-insured employers.
5+ YOE2+ MgmtRequires 5+ years of call center experience, 2+ years leading or supporting agents in an elevated role, strong customer service, problem-solving, organization, communication, CRM and omnichannel software experience, and a high school diploma.
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3d
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Support Lead Part Time
El Paso, Texas, United States
$12/hr OnsitePart Time
Five Below
Five BelowNASDAQ: FIVE: Extreme-value specialty retailer for teens and tweens.
1+ MgmtHigh school diploma or equivalent, at least 1 year of management experience, strong communication, multitasking, creative thinking, composure under pressure, and ability to perform physical store duties.
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2mo
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Technical Support Representative Team Lead
Round Rock, Texas, United States
OnsiteFull Time
Facility Solutions Group
Facility Solutions Group: National electrical, lighting, and facility services provider.
Provides technical support and troubleshooting for connectivity, installation and equipment; leads team members, documents interactions, and contributes to knowledge base. Requires high school diploma and proven leadership in technical support.
G-Suite, remote desktops
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1mo
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Supervisory Team Lead, Software Support
Plano, Texas, United States
OnsiteFull Time
Tyler Technologies
Tyler TechnologiesNYSE: TYL: Software and services for the public sector.
Supervisory experience preferred; strong customer service, communication, analytical and problem-solving skills; SQL proficiency; familiarity with Zendesk, JIRA/Jira Service Management and ITIL/ITSM; onboarding and training experience.
SQL, Zendesk, JIRA, Jira Service Management, ITIL, ITSM
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1mo
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Lead Customer Service Attendant
Burleson, Texas, United States
$30k-$45k/yr OnsiteFull Time
City of Burleson
City of Burleson: Municipal government providing public safety, utilities, infrastructure, parks, recreation, library, and other services to Burleson residents.
1+ YOEProvide member and guest service, perform administrative support, open/close facility, manage bookings, and resolve customer service issues; requires high school diploma and 1 year customer service or events experience; CPR and First Aid preferred.
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1mo
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Software Support Team Lead
United States or Arkansas or Arizona or Florida or Georgia or Iowa or Idaho or Indiana or Kansas or Kentucky or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Mexico or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah or Virginia or Wisconsin or West Virginia
RemoteFull Time
Toyota Automated Logistics
Toyota Automated Logistics: Toyota Automated Logistics is a Toyota Industries-controlled warehouse-automation integrator serving manufacturers, distributors, and warehouse operators worldwide.
Bachelor's preferred (CS/IS), Microsoft Office/Project, Microsoft SQL/SQL Server and Oracle experience, back-end troubleshooting, leadership and customer service experience, eligible to work in the US.
Microsoft Office, Microsoft Project, SQL Server, Oracle, Microsoft SQL, Crystal Management, SQL Server Reporting Services (SSRS), Exacta
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6d
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Program Support Manager
United States or New York or Texas or Georgia or Louisiana or Iowa or Utah or Wyoming
$60k-$80k/yr RemoteFull Time
Odyssey
Odyssey: U.S. school-choice technology administering state education savings, voucher, and tax-credit programs for families.
4+ YOE4+ MgmtRequires 4+ years leading customer support or customer experience teams, with coaching, performance management, metrics ownership, escalation handling, risk management, process improvement, and cross-functional collaboration.
phone, chat, email
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1mo
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Operations Lead (Member Support)
Austin or United States
RemoteFull Time
Thatch
Thatch: Private fintech and healthtech helping employers provide personalized health benefits through ICHRA administration.
7+ YOE3+ Mgmt7+ years relevant experience including 3+ years people management; customer-facing support experience for complex benefits/healthcare/finance products; experience with high-volume seasonal queues, coaching, and scaling support via automation.
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Customer Success Leader
Grand Prairie, Texas, United States
OnsiteFull Time
Safran Electronics & Defense
Safran Electronics & Defense: French aerospace and defense manufacturer serving civil and military customers with avionics, optronics, navigation, and space equipment.
3+ YOEAssociate degree preferred,2+ years aftermarket or customer support experience,experience analyzing survey results,leading cross-functional improvement initiatives,and strong communication and project skills.
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2mo
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Global CS Lead - Account Specialists
London or Singapore or Austin or Tallinn or Budapest or São Paulo
£74k-£96k/yr HybridFull Time
Wise
WiseNASDAQ: WSE: A global technology building cross-border money networks.
Proven global people leader with experience scaling customer support, managing KPIs and commercial outcomes, coordinating across regions/time zones, strong analytical and stakeholder management skills, and knowledge of KYC/compliance.
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2mo
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Manager- Americas Reseller Operations, Customer Support Account Manager
Austin, Texas, United States
OnsiteFull Time
Apple
AppleNASDAQ: AAPL: Designing and manufacturing consumer electronics, software, and digital services.
Lead operations strategy, analytics, and execution for channel partners; manage and mentor account managers and analysts; drive sales growth, cost reduction, collaboration, and operational excellence.
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1d
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Technical Support Engineer
United States or Canada or Arizona or California or Colorado or Connecticut or Florida or Idaho or Illinois or Iowa or Michigan or Minnesota or New York or North Carolina or Ohio or Oregon or Pennsylvania or Texas or Utah or Virginia or Washington or Ontario or Alberta or British Columbia
$80k-$110k/yr RemoteFull Time
Very Good Security
Very Good Security: Private payment-tokenization helping merchants, fintechs, banks, and enterprises secure sensitive payment data.
5+ YOE5+ years in technical support, solutions engineering, technical account or project management, including senior or lead experience. Requires HTTP, REST API, proxy, and network debugging expertise plus C1+ English.
cURL, Postman, DNS, TCP/IP, TLS/SSL, HTTP, REST APIs, proxies, Python, Go, Java
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