467 customer experience lead jobs at 239 companies in Bethlehem, PA
5d
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Customer Experience Lead - Full Time
Quakertown, Pennsylvania, United States
$14/hr OnsitePart Time
1+ YOECustomer service and leadership skills, strong communication and problem-solving abilities, organization, flexibility, and 1+ year of preferred retail experience.
5d
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Experience Lead
Tysons or New York City or Los Angeles or Houston or Chicago or Atlanta or Boston or Philadelphia
OnsiteFull Time
Requires guest-facing operational management experience in hospitality, entertainment, museums, live events, or similar settings; strong communication, organization, time management, and fast-paced problem-solving skills.
Microsoft Office, Google Suite, Slack, Project Management systems
1mo
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Lead Customer Experience Technician
Easton, Pennsylvania, United States
OnsiteFull Time
3+ YOEHigh school diploma required; 3+ years customer-facing technical or trades experience; public speaking, fabrication, testing, precision measurement, ISO/NIST familiarity, strong organization and safety focus.
NIST, ISO calibration standards, fabrication equipment, hydraulic testing systems, precision measurement tools, data collection systems
3d
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Contract Guest Experience Lead | Princeton
Princeton, New Jersey, United States
$24-$30/hr OnsiteFull Time, Contract
1+ YOERequires 1 year of retail or customer experience and some experience leading, mentoring, or delegating. Must be legally authorized to work and have reliable transportation to the assigned store.
2w
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IT Lead – Customer Experience Engineering
Raritan, New Jersey, United States
$94k-$152k/yr HybridFull Time
6+ YOEBachelor's degree in a STEM field and 6+ years of IT experience, including CX, supply chain, microservices, and integration experience. Requires EDI, cloud architecture, and agentic AI expertise.
IBM Sterling, OpenText, API, microservices, SAP BTP-IS, Agentic AI, AWS, Node.js, EDI, middleware, Electronic Data Interchange (EDI), GxP, SOX, HIPAA, Privacy, GDPR, CSAT, NPS
2w
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Parkway Visitor Experience Shift Lead
Philadelphia, Pennsylvania, United States
$18-$19/hr OnsitePart Time
2+ YOERequires 2+ years of customer service or hospitality experience, strong delegation, organization, problem-solving, multitasking, and Philadelphia-area knowledge. College degree preferred.
ecommerce applications, point-of-sales system, map and transit applications, web applications
1mo
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Customer Service Lead
Warren, New Jersey, United States
$62k-$90k/yr OnsiteFull Time
3+ YOE3+ years in inside sales or customer service, bachelor's in business/supply chain/engineering required, prior leadership experience, ERP/MRP and CRM familiarity, strong communication and analytical skills.
ERP/MRP, CRM, customer portals
2mo
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Digital Customer Experience Platform Leader
Morris Plains, New Jersey, United States
$201k-$252k/yr HybridFull Time
10+ YOEBachelor's required; 10+ years in digital customer experience, commercial transformation, or product management; proven delivery of customer-facing B2B platforms; strong CRM/ERP and order-to-cash knowledge; ability to lead cross-functional initiatives; AI and advanced materials experience desirable.
CRM, ERP, AI, OT/IT, cloud
2w
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IT Lead – Customer Experience Engineering
Raritan, New Jersey, United States
$94k-$152k/yr HybridFull Time
6+ YOEBachelor's degree in a STEM field and 6+ years of IT experience, including CX, supply chain, microservices, or integration experience. Requires EDI, cloud architecture, AI, and senior stakeholder leadership expertise.
Electronic Data Interchange (EDI), IBM Sterling, OpenText, API, Microservices, SAP BTP-IS, AWS, Node.js, Agentic AI
2mo
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Vice President, Customer Success & Experience
Trevose, Pennsylvania, United States
$170k-$175k/yr HybridFull Time
10+ YOE5+ MgmtBachelor's degree required (MBA preferred); 10+ years in customer success/retention/account management; 5+ years leading teams; experience reducing churn and driving adoption in recurring revenue models; data-driven and cross-functional collaborator.
1mo
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Customer Success Lead
Hamilton, New Jersey, United States
$113k-$141k/yr HybridFull Time
6+ YOE3+ Mgmt6+ years in customer-facing roles, 3+ years leading teams, SaaS/technology background, Salesforce and Gainsight experience, strong data analysis, problem-solving, and relationship skills.
Salesforce, Gainsight
3w
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Retail Customer Service Lead
Princeton, New Jersey, United States
$17-$31/hr OnsiteFull Time
2+ YOERequires 2+ years of retail experience in a customer-focused environment, computer application proficiency, strong communication and organizational skills, and flexibility for evenings, weekends, and holidays.
POS
3mo
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Lead Customer Service Associate
Scottdale, Pennsylvania, United States
OnsiteFull Time
1+ YOERetail leadership experience preferred; strong communication, people skills, and customer service; valid driver’s license with insured vehicle; knowledge of food safety; willing to grow with the company.
2mo
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Visitor Experience Associate
Philadelphia, Pennsylvania, United States
$13/hr OnsiteSeasonal, Part Time
Provides visitor-facing service including greeting visitors, describing exhibitions, processing admissions and membership sales, leading tours; high school diploma or equivalent required; customer service/public speaking experience preferred; POS familiarity.
Point-of-Sale (POS) systems, Microsoft Word, PDF
1mo
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Customer Operations Lead
West Chester, Pennsylvania, United States
$71k-$85k/yr OnsiteFull Time
5+ YOE5-10 years in customer service, inside sales, or commercial operations; strong HubSpot, reporting, communication, and process improvement skills; manufacturing or construction products experience preferred.
HubSpot
1mo
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Customer Service Team Lead
Morrisville, Pennsylvania, United States
$33-$45/hr OnsiteFull Time
5+ YOEHigh school diploma, minimum 5 years customer service experience (chemicals preferred), prior lead experience preferred, ERP/CRM and Microsoft Office proficiency, strong communication and problem-solving, able to lift 15 lb.
ERP systems, CRM systems, Microsoft Office
2w
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Retail Customer Service Lead
King of Prussia, Pennsylvania, United States
OnsiteFull Time
Requires 2+ years of retail experience in a customer-focused environment, full-time flexibility including evenings, weekends, and holidays, computer proficiency, communication, organization, and ability to lift up to 50 pounds.
Point-of-Sale (POS) systems
1mo
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Associate Care Lead, Global Customer Care (5 Days Onsite)
Ambler, Pennsylvania, United States
$60k-$70k/yr OnsiteFull Time
2+ YOE2+ years customer support/success experience in SaaS, strong communication, problem-solving, CRM/support platform experience, comfort with integrations/APIs/SSO, ability to manage priorities in fast-paced environment.
Salesforce, Service Now, Jira, APIs, Single Sign-On (SSO)
1mo
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Customer Sales Lead, Value
Philadelphia or Chicago
$118k-$162k/yr RemoteFull Time
6+ YOEBachelor's degree,6+ years CPG experience,category management and P&L knowledge,ability to use syndicated data (IRI/Nielsen),strong analytical, negotiation and communication skills,ability to travel ~20%.
IRI, Nielsen
1mo
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
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