35 customer retention manager jobs at 21 companies in Washington
3mo
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Customer Retention Lead, Amazon Leo
Bellevue, Washington, United States
$136k-$184k/yr OnsiteFull Time
5+ YOE5+ years in product/program management, with experience in retention and churn, Bachelor's degree, senior leadership influence, data-driven decision making.
Data Analysis, A/B Testing, SQL, Python, Product Management Tools
1mo
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Customer Retention Specialist - State Farm Agent Team Member
Wenatchee, Washington, United States
$20-$22/hr OnsiteFull Time
Strong interpersonal and problem-solving skills; detail-oriented; effective communicator; previous customer service/account management preferred; must be able to obtain applicable state insurance licenses.
3w
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Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Idaho or Illinois or Kentucky or Maine or Massachusetts or Minnesota or New Jersey or New York or Ohio or Pennsylvania or Texas or Utah or Washington
$110k-$130k/yr RemoteFull Time
5+ YOERequires 5+ years in Customer Success, Account Management, or B2B SaaS; retention and renewal experience; CRM and customer success tool proficiency; analytics, communication, collaboration, and process improvement skills.
Salesforce, Totango, Gainsight
1w
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Customer Success Manager
Oregon or Washington or California or United States or United Kingdom or Asia or Europe or North America
RemoteFull Time
3+ YOERequires 3+ years in enterprise software or telecommunications and 3+ years in account management or customer success, plus technical, consultative selling, communication, and revenue-retention skills.
Microsoft, Microsoft Teams, SFDC
2mo
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Senior Customer Success Manager
Plano or Alabama or Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Idaho or Illinois or Louisiana or Michigan or Massachusetts or Missouri or North Carolina or New Hampshire or New Jersey or Nevada or New York or Pennsylvania or Oregon or Ohio or Rhode Island or South Carolina or Texas or Utah or Virginia or Washington or Wisconsin
HybridFull Time
5+ YOE5+ years in SaaS Customer Success or Account Management, portfolio ownership of retention and adoption, executive stakeholder engagement, data-driven risk management, Salesforce and CS platform experience.
Salesforce, Gainsight, ChurnZero, Catalyst
1w
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Senior Customer Success Manager
United States or California or Colorado or Louisiana or Massachusetts or Michigan or North Carolina or New Jersey or New York or Oregon or Texas or Utah or Virginia or Washington
$120k-$127k/yr RemoteFull Time
4+ YOE4–8 years in customer success, account management, or strategic customer-facing B2B SaaS roles; experience owning retention, expansion, enterprise accounts, executive relationships, analytics, and customer success tooling.
Salesforce, Vitally, Gainsight, Claude, ChatGPT, Slack
3w
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Senior Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington or Wisconsin or District of Columbia
$115k-$120k/yr RemoteFull Time
6+ YOE6–9 years in customer success, account management, or related IT field; strategic account experience; retention and expansion results; Salesforce and Microsoft 365 knowledge; U.S. travel required.
Salesforce, Microsoft 365, Gainsight, ChurnZero
1w
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Manager - Customer Success - Enterprise Accounts (SaaS )
Seattle or Bellevue
$130k-$160k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in customer-facing Customer Success, account management, consulting, or professional services with enterprise customers; client growth, retention, and satisfaction experience required.
POS, CRM, NPS
5d
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Retention Sales Representative - Call Center
Alabama or Arkansas or California or Colorado or Georgia or Idaho or Kansas or Louisiana or Nebraska or North Carolina or Oklahoma or South Carolina or Tennessee or Texas or Washington or Wyoming
RemoteFull Time
1+ YOEHigh school diploma or equivalent, 1+ year in sales or a customer-facing environment, strong communication and computer skills, and ability to learn complex technology and self-manage.
Windows Operating Systems, Microsoft Office, ISPs
1w
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Customer Service Manager (Coffee Services) - Manor, TX (1562601)
Manor or Texas or Oklahoma or Arizona or California or Washington or Maryland or Florida
FieldFull Time, Part Time
3+ YOERequires 3+ years in customer service, customer success, account management, client retention, or food/retail management; leadership experience, Excel skills, communication abilities, and a valid driver's license.
Microsoft Excel
2mo
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Enterprise Customer Experience Manager (West Coast)
California or Oregon or Washington
$110k-$130k/yr RemoteFull Time
5+ YOE5+ years in Customer Success/Account Management with ownership of retention, renewals, and expansion; strong commercial negotiation, Salesforce proficiency, excellent communication, business judgment, and experience using AI in workflow.
Salesforce
1mo
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Technical Success Manager
Los Angeles or Seattle or Denver
$100k-$120k/yr OnsiteFull Time
3+ YOE3+ years in a technical customer-facing role; enterprise security, networking, cloud or SaaS knowledge; drive adoption, retention, and customer health; strong communication and stakeholder management.
1mo
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Customer Retention Sales (CRS) Managed Services Renewals Specialist
Idaho or Texas or California or Washington or Georgia
$122k-$155k/yr RemoteFull Time
4+ YOEExperience in managed services renewals, deal structuring, pricing, contract negotiation, financial analysis, cross-functional collaboration, and renewal lifecycle management.
HP Dynamics, Power BI, Microsoft Excel, Customer Account Reporting Database (CARD), Deal Analysis and Reporting Tool (DART), ITSM
1mo
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Customer Retention Sales (CRS) Managed Services Renewals Specialist
Idaho or Texas or California or Washington or Georgia
$122k-$155k/yr RemoteFull Time
4+ YOEExperience in managed services renewals, deal structuring, pricing, negotiation, financial analysis, CRM and reporting tools; typically 4+ years in technical selling or account management.
HP Dynamics, Power BI, Microsoft Excel, Customer Account Reporting Database (CARD), Deal Analysis and Reporting Tool (DART), ITSM
2mo
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Manager
Kennewick, Washington, United States
$25/hr OnsiteFull Time
Preferred experience in commission-based sales and customer service, proven leadership and communication skills, strong customer retention ability, and ability to resolve conflicts and manage clinic operations.
1mo
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Customer Retention Sales (CRS) Managed Services Renewals Specialist
Idaho or Texas or California or Washington or Georgia
$122k-$155k/yr RemoteFull Time
4+ YOEExperience in managed services renewals, deal structuring, pricing, contract negotiation, financial analysis, cross-functional collaboration, and CRM/reporting tools.
HP Dynamics, Power BI, Microsoft Excel, Customer Account Reporting Database (CARD), Deal Analysis and Reporting Tool (DART), ITSM
6d
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Account Manager
United States or Alabama or Alaska or Arkansas or Arizona or California or Colorado or Connecticut or Delaware or Florida or Georgia or Hawaii or Iowa or Idaho or Illinois or Indiana or Kansas or Kentucky or Louisiana or Maine or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Jersey or New Mexico or Nevada or Ohio or Oklahoma or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Utah or Virginia or Washington or Wisconsin or West Virginia or Wyoming
$65k-$78k/yr RemoteFull Time
5+ YOE5+ years of customer-facing B2B software sales experience, complex relationship management, revenue and retention performance, commercial acumen, communication, negotiation, stakeholder management, and CRM proficiency.
Microsoft ConfigMgr, Microsoft Intune, Microsoft WSUS, Salesforce, CRM
1mo
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Leader,Services
Bellevue, Washington, United States
$175k-$200k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer success/account management with 5+ years leading teams; experience managing $10M+ ARR, SaaS/app platforms, KPIs and retention/expansion strategies; strong communication and stakeholder management.
2w
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Account Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kentucky or Massachusetts or Michigan or Minnesota or North Carolina or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington or Wisconsin
$100k-$115k/yr RemoteFull Time
2+ YOERequires 2+ years in quota-carrying account management or customer success, experience selling B2B SaaS, and a record of achieving revenue or retention goals; HR or benefits experience is preferred.
Salesforce, Google Office Suite, Slack
2mo
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Carrier Success Manager
Denver or Portland or Seattle or Springfield or Toronto or Bengaluru or Beaverton or United States
$33-$53/hr HybridFull Time
Manage carrier retention and growth, execute upsell/cross-sell strategies, maintain territory health, collect customer feedback, and hire/develop team; requires freight/logistics knowledge and strong account management skills.
Einstein reports, Salesforce, DAT IQ, Outgo, Trucker Tools Tracking, CMS, TMS
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