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100 customer support lead jobs at 74 companies in Berkeley, CA

3mo
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Customer Support Lead
San Francisco, California, United States
$120k-$160k/yr OnsiteFull Time
Cardless
Cardless: Embedded platform for launching-branded credit card programs.
4+ YOE4+ years in customer support with lead-level experience; proven ability to reduce escalations, collaborate cross-functionally, and build scalable processes.
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1mo
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Customer Support Lead
San Francisco or Tucson or Dallas
$120k-$160k/yr OnsiteFull Time
Roger Healthcare
Roger Healthcare: AI clinical documentation platform for home health clinicians.
5+ YOE1+ Mgmt5+ years in B2B SaaS customer support with 1+ year managing teams; strong analytics, exceptional written/verbal communication, deep Zendesk experience, process and automation skills, and hiring/training experience.
Zendesk
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1mo
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Senior Customer Support Lead
Denver or San Francisco or Madison
$140k-$180k/yr OnsiteFull Time
MGT Insurance
MGT Insurance: AI-driven neo-insurer providing commercial insurance for small businesses.
5+ YOE3+ Mgmt5+ years experience with 3+ years leading customer service teams; experience with Intercom and CS tech stacks, strong data fluency, communication, and leadership skills; comfortable adopting AI tools.
Intercom
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1mo
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Support Lead
New York or Denver or San Francisco
$110k-$155k/yr HybridFull Time
Ambrook
Ambrook: Financial management platform for agricultural and industrial businesses.
Lead a team, manage employee lifecycle, leverage AI, build product-focused support processes.
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1w
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Technical Customer Support Lead
San Francisco, California, United States
$100k-$250k/yr OnsiteFull Time
Hercules
Hercules: AI-powered platform for building applications and websites.
Experience in customer support, strong written/verbal communication, experience with Stripe, ability to handle high ticket volume, familiarity building/maintaining AI automations and knowledge bases.
Stripe
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2d
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Director, Customer Support
Redwood City, California, United States
$180k-$230k/yr OnsiteFull Time
C3 AI
C3 AINYSE: AI: Sells enterprise artificial intelligence software and platforms.
6+ MgmtLead global customer support for enterprise AI/SaaS products; define support strategy, hire/retain staff, implement processes, measure success, and drive cross-functional issue resolution.
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2mo
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Director of Customer Support
San Francisco, California, United States
$165k-$230k/yr OnsiteFull Time
Casca
Casca: AI-powered loan origination and processing platform for financial institutions.
8+ YOE5+ Mgmt8–10 years in customer or technical support; 5+ years leading a team; experience scaling B2B SaaS or fintech support; strong empathy, data-driven, startup experience; able to design automated workflows.
Zapier, n8n, Helpdesk automation
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1w
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Founding Support Lead
San Francisco, California, United States
$144k-$180k/yr OnsiteFull Time
Decagon
Decagon: Conversational AI platform for automated customer support.
5+ YOE5+ years technical customer-facing experience in B2B SaaS; strong integrations skills (APIs, webhooks); experience with ticketing platforms; incident management, communication, and systems-thinking; builder mentality preferred.
Zendesk, API, webhook, ERP, CRM
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3w
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Lead Customer Support Engineer
San Mateo, California, United States
OnsiteFull Time
Parasail
Parasail: Provides scalable cloud infrastructure for AI model inference.
3+ YOE3+ years in a customer-facing technical role; deep strength in either low-level infrastructure or ML/AI; systems fundamentals, hands-on ML/GPU experience; bias to automation; strong communication.
vLLM, TensorRT LLM, CUDA, Kubernetes, Slack
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1mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
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2w
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Customer Support Systems & Analytics Lead
San Francisco or New York City or Portland or United States or Canada
$139k-$193k/yr RemoteFull Time
Mercury
Mercury: Banking services and financial software designed for startup companies.
5+ YOE5+ years in data/BI or systems analyst roles; Zendesk admin experience; fluency in SQL; experience with BI tools (Omni, Metabase); strong analytical, communication, and cross-functional collaboration skills.
Zendesk, Zendesk Analytics, AI Agent, SQL, Omni, Metabase, Intercom, Guru, Rippit, MaestroQA
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1w
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Support Delivery Lead
San Francisco, California, United States
$234k-$260k/yr HybridFull Time
OpenAI
OpenAI: Develops artificial intelligence models and generative AI software services.
15+ YOE10+ Mgmt10+ years leading technical support or engineering teams, 15+ years technical support/engineering experience, deep application/infrastructure expertise, automation-first tooling experience, strong cross-functional influence and customer reliability focus.
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1mo
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Custom Support Lead
San Francisco, California, United States
HybridFull Time
Flux
Flux: Web-based AI platform for designing printed circuit boards.
6+ YOE6+ years in customer/technical support at a software company, systems/process improvement experience, strong written and verbal communication, metrics-driven, automation and tooling experience; CAD/EDA familiarity a plus.
CAD, EDA
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1mo
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Lead, Customer Advocacy
Canada or United States or Los Angeles or San Francisco
$89k-$139k/yr RemoteFull Time
Affirm
AffirmNasdaq: AFRM: Financial platform providing installment loans for consumer purchases.
3+ YOE5+ Mgmt5+ years people management (or equivalent), 3+ years customer support/complaint resolution, experience with QA, escalations, vendor management, SLAs/KPIs, strong analytical, communication, and stakeholder management skills.
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2mo
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Customer Support Engineering Manager
San Francisco, California, United States
$144k-$165k/yr OnsiteFull Time
Crusoe
Crusoe: Provides energy-efficient cloud infrastructure powered by stranded and renewable energy.
6+ YOE2+ MgmtLead a technical support engineering team; mentor staff; drive scalable processes for complex integrations; collaborate across engineering and product teams; strong cloud, GPU compute, and HPC knowledge.
Kubernetes, GPU Compute, AI/ML, High-Performance Computing, APIs, Integrations
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1w
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AI Support Engineer Lead
Paris or San Francisco or New York City
€100k-€160k/yr OnsiteFull Time
Dust
Dust: Platform to build and deploy custom enterprise AI agents.
Build and run AI-powered support systems, lead and grow a support engineering function, investigate complex issues, and translate customer signal into product improvements.
Dust, Cursor, Claude Code, n8n, MacBook Pro, Linux
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1mo
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AI Product Support Lead
San Francisco, California, United States
OnsiteFull Time
Wonderschool
Wonderschool: Software platform for child care providers and parents.
Experience running or transforming support with AI, hands-on Zendesk support and phone work, building AI-powered workflows (Lorikeet, OpenClaw, Hermes), SLAs/CSAT/NPS ownership, product brief writing, and team leadership.
Zendesk, Lorikeet, OpenClaw, Hermes
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1mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
Notion
Notion: Provides a unified workspace for notes, documents, and project management.
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
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2w
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Head of Support
San Francisco, California, United States
$180k-$240k/yr OnsiteFull Time
Pylon
Pylon: AI-native customer support platform for B2B companies.
Proven experience leading and scaling technical B2B support orgs, managing managers, building support systems, technical fluency with APIs/logs, and defining AI-driven support strategy.
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2mo
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Customer Experience Manager
San Francisco, California, United States
$125k-$240k/yr OnsiteFull Time
Sesame
Sesame: Designing wearable computers with lifelike voice-driven AI agents.
5+ YOE2+ Mgmt5+ years customer support; 2+ years in a lead/management role; experience with Zendesk/Intercom; consumer software/hardware; build knowledge bases and self-service tools; work with outsourced vendors.
Zendesk, Intercom
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