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63 escalation manager jobs at 36 companies in West Haven, CT

2mo
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Technical Account Manager
Hauppauge, New York, United States
OnsiteFull Time
IVIONICS
IVIONICS: Privately held IT services consultancy helping businesses and law firms with managed IT, cybersecurity, cloud, and AI.
5+ YOE5+ years in MSP/IT services with client-facing account management or vCIO experience; proven team leadership; experience with managed services, SLAs, escalations; strong communication and organizational skills; experience with legal/professional services preferred.
iManage, NetDocuments
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6d
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Manager
Windsor or Union or New York City
$78k-$165k/yr HybridFull Time
SS&C Technologies
SS&C TechnologiesNASDAQ: SSNC: Global provider of financial services and healthcare technology solutions.
5+ YOE2+ MgmtBachelor’s degree in a business-related field, 5+ years in investor services or fund administration, and 2+ years managing people. Requires client escalation, process improvement, compliance, and fund operations experience.
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1mo
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Customer Service Manager
Hauppauge, New York, United States
HybridFull Time
WS Audiology
WS Audiology: Danish private hearing-aid manufacturer designing and making hearing devices and solutions for people with hearing loss.
Proven customer service leadership with coaching, KPI and SLA management, escalation resolution, CRM proficiency, and cross-functional collaboration.
Salesforce, ERP, CRM
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1mo
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Behavior Manager
East Hartford, Connecticut, United States
OnsiteFull Time
East Hartford Public Schools
East Hartford Public Schools: Government-run Connecticut public school district providing prekindergarten-through-grade-12 education to East Hartford students.
Provide classroom behavior management, de-escalation, supervision, implement treatment plans, complete behavior tracking, and collaborate with staff; some college coursework and experience with disruptive behavior preferred.
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3w
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Case Manager - FT (59666)
Bridgeport, Connecticut, United States
OnsiteFull Time
Recovery Network of Programs, Inc.
Recovery Network of Programs, Inc.: Nonprofit agency providing recovery care for people and families facing substance use, homelessness, and mental health disorders.
1+ YOEProvide case management for adults in a residential recovery house: assessments, referrals, discharge planning, group facilitation, medication monitoring, documentation, and crisis de-escalation.
Accumedic
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4d
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Assistant General Manager - Scarsdale
Scarsdale or Eastchester or Brooklyn or New York
$55k-$65k/yr OnsiteFull Time
Restore Hyper Wellness
Restore Hyper Wellness: Retail provider of proactive wellness and recovery services.
1+ YOE1+ MgmtProven consultative sales experience, 1+ year of management or team leadership experience, and strong communication, de-escalation, coaching, multitasking, and computer skills.
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2mo
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Plan Management Manager
Hartford or Connecticut
$97k-$122k/yr HybridFull Time
Voya Financial
Voya FinancialNYSE: VOYA: Financial, retirement, investment, and insurance.
6+ YOE2+ MgmtBachelor's degree in business or equivalent; 6+ years in plan management/retirement services with 2+ years supervisory experience; strong leadership, KPI monitoring, escalation handling, and operations/process improvement skills.
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3d
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Retail Store Manager-Clinton Crossing Premium Out
Clinton, Connecticut, United States
OnsiteFull Time
Bath & Body Works
Bath & Body WorksNYSE: BBWI: Specialty retailer of home fragrances and personal care products.
2+ MgmtRequires 2+ years of management experience, preferably in retail, with sales, customer experience, operational results, communication, coaching, and conflict de-escalation skills.
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2w
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Court Support Services Case Manager
Waterbury, Connecticut, United States
$26/hr FieldFull Time
Chrysalis Center
Chrysalis Center: Connecticut nonprofit providing housing, food, recovery, community support, and employment services to people and families facing poverty.
1+ YOEBachelor's degree plus 1–2 years in court support, probation, mental health, or substance abuse; case management experience, driver's license, vehicle, insurance, computer proficiency, and crisis de-escalation skills required.
Microsoft Office, Electronic Health Record (EHR)
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1mo
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Residential Coordinator Supervisor
Washington, Connecticut, United States
$23-$26/hr OnsiteFull Time
Devereux Connecticut
Devereux Connecticut: A nonprofit provider delivering residential and therapeutic behavioral healthcare services for children and adolescents.
Must be 21+, valid driver’s license, experience in human services with children/adolescents, supervisory skills, ability to de-escalate, document incidents, and manage campus safety; bachelor’s preferred.
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4w
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Customer Service Manager- Onsite in East Granby, CT
East Granby, Connecticut, United States
OnsiteFull Time
Barnes Aerospace
Barnes Aerospace: Private aerospace component manufacturer and repair provider serving commercial aviation, defense, industrial, and space customers.
5+ YOE5+ years customer-facing experience in manufacturing or aerospace, bachelor preferred or equivalent experience, strong customer relationship and escalation skills, export compliance experience (DECA) and ERP/CRM familiarity, ability to interpret delivery and quality metrics.
SAP, SFDC, Salesforce, EDI
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2w
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Product Owner - AVP
Purchase or Harrison
$85k-$140k/yr OnsiteFull Time
Morgan Stanley Wealth Management
Morgan Stanley Wealth ManagementNYSE: MS: Private wealth-management business serving individuals, families, businesses, institutions and foundations with advice, brokerage and financial planning.
5+ YOEBachelor's degree and 5+ years of relevant finance industry experience; strong Microsoft Office and Excel skills, communication, organization, problem-solving, and risk escalation abilities.
Microsoft Office, Microsoft Excel
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2mo
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IT Project Associate
White Plains, New York, United States
$65k-$85k/yr OnsiteFull Time
Veterinary Emergency Group
Veterinary Emergency Group: Helping people and their pets when they need it most.
Operational ownership of IT intake and roadmap processes, strong communication and follow-through, familiarity with project/intake systems (Monday.com or ServiceNow), ability to identify risks and escalate with recommendations.
Monday.com, ServiceNow
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1d
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Behavior Technician - Global Communications Academy - (N140-2627)
Hartford, Connecticut, United States
$58k-$70k/yr OnsiteFull Time
Hartford Public Schools
Hartford Public Schools: Public PreK–12 school district serving students from Hartford and nearly 70 surrounding Connecticut towns.
Bachelor's degree required. Requires behavior management, de-escalation, crisis management, data analysis, documentation, and professional communication skills; CPI completion is required after hire.
PowerSchool, SWIS, radio
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1d
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Customer Service Lead
Manchester, Connecticut, United States
OnsiteFull Time
Raymour & Flanigan
Raymour & Flanigan: Furniture and mattress retailer based in the Northeastern US.
Requires friendly professional service, strong communication, interpersonal, organizational, listening, multitasking, problem-solving, and escalation-management skills in a fast-paced retail environment.
Customer Relationship Management (CRM)
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2d
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Store Supervisor - Colchester, CT
Colchester, Connecticut, United States
$24-$34/hr OnsiteFull Time
TD Bank Group
TD Bank GroupTSX, NYSE: TD: Diversified Canadian multinational banking and financial services.
Supervise daily store operations, ensure policy compliance, mitigate risk, support teller and platform functions, manage customer escalations, and drive customer and sales objectives.
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2mo
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Full-Time Residential Support Staff - Stamford, CT
Stamford, Connecticut, United States
OnsiteFull Time
Liberation Programs
Liberation Programs: Nonprofit behavioral health organization providing substance-use and mental-health treatment, prevention, and recovery services for individuals and families.
Previous experience in behavioral health residential settings, HS diploma or GED, crisis management training/experience, ability to document protocols, perform de-escalation and support recoverees.
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3w
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Registered Behavior Technician
Torrington, Connecticut, United States
$21-$25/hr OnsiteFull Time, Temporary
Torrington Public Schools
Torrington Public Schools: Public pre-K–12 school district serving Torrington students through six schools and specialized educational programs.
Behavior management knowledge, PMT training, crisis prevention and de-escalation skills; advanced degree preferred or ParaPathways exam. RBT credential required within 100 days.
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1w
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Special Education Paraeducator
Norwich, Connecticut, United States
$24/hr OnsiteFull Time
Norwich Public Schools
Norwich Public Schools: Public Connecticut school district serving Norwich students from early learning through adult education.
Requires an associate degree, 60 college credits, or passing the Parapro Exam. Experience with children preferred; requires communication, behavior management, de-escalation, and student support skills.
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1mo
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Guest Relations Specialist
Wilton, Connecticut, United States
OnsiteFull Time
Tauck
Tauck: Family-owned upscale tour operator offering guided land journeys, safaris, river cruises, small-ship cruises, and family travel worldwide.
3+ YOE3+ years customer-facing experience, strong written and verbal communication, ability to manage escalations, calm under pressure, customer-first mindset, available for after-hours support.
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