2mo
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Product Support Manager
Austin or San Diego
OnsiteFull Time
8+ YOE8+ years in technical support or product sustainment leadership; government/defense experience; strong documentation and ticketing skills.
2mo
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Product Support
El Segundo, California, United States
$138k-$175k/yr OnsiteFull Time
Experience with product support strategies; systems engineering integration; familiarity with the 12 Product Support Elements; BA/BS required.
5d
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Senior Product Support Manager
Mossville or Tucson or Clayton
$148k-$222k/yr OnsiteFull Time
Bachelor's in engineering/marketing or equivalent; customer service or product support leadership; Six Sigma Green Belt experience preferred; experience with telematics and site technologies; strong communication and decision-making skills.
telematics
2w
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Professional, Product Support
Atlanta or Austin or El Paso or Houston or Knoxville or Memphis or Nashville or Oklahoma City
$55k-$70k/yr RemoteFull Time
Experience in lease abstraction or lease administration, strong attention to detail, excellent communication, ability to manage priorities and stakeholder expectations, comfort with AI-supported workflows.
LeasingOS
3w
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Product Support Engineer
Boston or United States
$130k-$180k/yr RemoteFull Time
4+ YOE4+ years in healthcare data products, 2+ years customer-facing experience, familiarity with SQL or advanced Excel, technical writing skills, experience with AI evals a plus.
SQL, Microsoft Excel
3w
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Product Support Specialist
United States
$55k-$60k/yr RemoteFull Time
2+ YOEBachelor's degree required; 2+ years in product/vendor/price operations or related role; proficiency with Microsoft Word/Excel, Salesforce/Enforce; strong attention to detail and communication skills.
Salesforce, Enforce, PriceBooks, Microsoft Word, Microsoft Excel
1mo
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Product Support Engineer
Alabama or Arkansas or Colorado or Florida or Illinois or Indiana or Kentucky or Massachusetts or Maryland or Maine or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or Pennsylvania or South Carolina or Texas or Virginia or Vermont or Washington or Wisconsin or West Virginia or District of Columbia or Medford
$95k-$110k/yr RemoteFull Time
3+ YOE3+ years supporting or operating SaaS applications; strong knowledge of APIs, integrations, and configuration-driven systems; ability to read logs and trace workflows; experience with customer-facing technical issues, vendor management, and clear documentation.
Jira, Confluence, Datadog, Splunk, Jaspersoft, QuickSight
3d
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Sr. Product Support Specialist
New York, New York, United States
$260k-$370k/yr OnsiteFull Time
8+ YOE8+ years in Ad Tech support or solutions engineering; experience with knowledge architecture, taxonomy, QA metrics for AI agents; strong writing and stakeholder collaboration skills; familiarity with ad-serving protocols.
Zendesk, Confluence, Jira, Google Ad Manager, FreeWheel, Xandr, The Trade Desk, DV360, VAST, VMAP, OpenRTB, vector databases
4d
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Product Manager Production Support
United States
$102k-$171k/yr RemoteFull Time
5+ YOE5+ years product/production support experience in group benefits or disability, experience with production incidents and AI-enabled solutions, strong analytical and decision-making skills.
FINEOS, Catalyst
1mo
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Senior Manager, Product & Data Support
Framingham, Massachusetts, United States
$150k-$224k/yr OnsiteFull Time
8+ YOE2+ Mgmt8+ years in product support/knowledge management; experience building/rebuilding a support function; strong leadership and cross-functional collaboration.
Jira Service Management, Knowledge management systems, SaaS platforms, Data analytics tools
5d
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Product Support Manager- Corporate Deposits - Vice President
New York, New York, United States
$110k-$190k/yr HybridFull Time
5+ YOE5+ years in client onboarding, product support, middle office or cash management; experience with corporate banking products, Salesforce proficiency, bachelor’s degree in Finance/Economics/Business.
Salesforce
3d
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Head of Product Operations and Support
Nashville, Tennessee, United States
$178k-$210k/yr HybridFull Time
10+ YOE10+ years leading product operations/support or related functions; experience building global support models, incident and release management, vendor management, and metrics-driven reporting.
Jira, ServiceNow, Zendesk, Salesforce, Workday
1mo
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Product Support Specialist
Muskego, Wisconsin, United States
OnsiteFull Time
1+ YOE2-year technical degree or 1–3 years relevant experience; strong decision-making, prioritization, deadline-driven, office software proficiency, and willingness to learn product management.
1mo
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Head of Product Support
Austin or Sydney or Toronto or Canada
$160k-$210k/yr OnsiteFull Time
7+ YOE3+ Mgmt7+ years in technical product support with 3+ years leading teams; experience building 24/7/follow-the-sun support, SLA/incident management, cloud infrastructure and Kubernetes, and supporting AI/LLM systems in production.
Kubernetes, OpenTelemetry, Datadog, Grafana, LLM
1mo
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Product Support Manager
New York, New York, United States
HybridFull Time
Lead and mentor a product support team; drive monthly targets and CSAT; optimize support systems; collaborate with engineering and product.
Intercom, Linear, Rootly, SQL, Python, R
1mo
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Product Support
United States
RemoteFull Time, Seasonal
1+ YOERemote seasonal customer support role; 1+ year customer service experience, 25+ WPM typing, strong written/verbal communication, multitasking, troubleshooting, and private hardwired internet required.
TaxAct Online, TaxAct Desktop
1w
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Senior Manager of Product Support
Norman, Oklahoma, United States
HybridFull Time
5+ YOE5+ years PEO experience, deep PrismHR expertise required, Salesforce administration/support, leadership of technical support teams, General Ledger and Time & Attendance integrations, strong problem-solving and communication skills.
PrismHR, Salesforce, UKG Ready
3mo
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Product Support Analyst
San Francisco, California, United States
$90k-$120k/yr HybridFull Time
5+ YOE5+ years in IT/support/product support; enterprise support experience; life science background preferred; strong communication; escalation ownership; familiar with logs, APIs, SSO, network basics.
APIs, SSO, SAML, OIDC, DNS, TLS, proxies, firewalls, logs
1mo
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Manager, Product Support
United States
$110k-$140k/yr RemoteFull Time
5+ YOE2+ MgmtBachelor's degree; 5+ years in product support/customer success/technical support; 2+ years direct people management; experience with bug tracking, product lifecycle and release processes; ability to work PST business hours; strong communication.
1mo
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Product Support Specialist
Bethlehem, Pennsylvania, United States
OnsiteFull Time
Provide technical product support, SAP experience, travel up to 25%, customer-facing responsibilities; associate degree preferred.
SAP, Database software, Development software, Internet software, Project Management software, Spreadsheet software, Word Processing software
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