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275 senior customer success manager jobs at 180 companies in Berkeley, CA

2mo
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Senior Manager, Customer Success - San Mateo
San Mateo, California, United States
OnsiteFull Time
InMobi
InMobi: Mobile advertising and AI-powered content discovery platform.
5+ YOE5+ years in customer success or onboarding, technical guidance, and scaling accounts; strong relationship management and communication skills.
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2mo
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Senior Manager, Customer Success
San Francisco, California, United States
$195k-$231k/yr HybridFull Time
Otter.ai
Otter.ai: AI-powered meeting transcription and automated note-taking platform.
8+ YOE5+ Mgmt5+ years managing CS teams in SaaS, 8+ years in customer success/account management or post-sales roles, quota experience, enterprise lifecycle and retention expertise, data-driven operational judgment, and cross-functional leadership.
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1mo
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Senior Customer Success Manager
Barcelona or New York City or San Francisco or Dallas or Europe
€93k-€101k/yr OnsiteFull Time
Canary Technologies
Canary Technologies: Provides AI-powered guest management software for the hospitality industry.
5+ YOE5+ years SaaS customer success experience managing enterprise accounts; fluent Spanish and English; Bachelor’s degree; experience with complex implementations, data literacy, project management; proficiency with Gainsight, Salesforce, Claude; regional travel.
Gainsight, Salesforce, Claude
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1w
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Senior Customer Success Manager
San Francisco, California, United States
$155k-$185k/yr HybridFull Time
Binti
Binti: Software for government social services and child welfare agencies.
5+ YOERequires 5+ years in customer success, account management, or related technology or child welfare work; complex account ownership, executive engagement, renewals, expansion, mentoring, communication, analytical, and problem-solving skills.
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2mo
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Senior Customer Success Manager
San Francisco or New York City or United States
$180k-$260k/yr HybridFull Time
Assort Health
Assort Health: Automating healthcare call centers with specialty-specific AI agents.
5+ YOE5-10+ years in customer-facing roles; 5+ years owning enterprise accounts; strong communication, project management, data-driven; willingness to travel up to 25%.
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6d
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ServiceNow Senior Customer Success Manager
Santa Clara, California, United States
$135k-$165k/yr RemoteFull Time
LTIMindtree
LTIMindtreeNational Stock Exchange of India: LTIM: Global technology consulting and digital solutions.
12+ YOERequires 12–18 years of experience, customer success and project management expertise, ServiceNow knowledge, stakeholder management, analytical problem solving, and ability to manage multiple technical customer priorities.
ServiceNow
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1mo
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Senior Customer Success Manager
San Francisco or New York City
$165k-$180k/yr HybridFull Time
AppsFlyer
AppsFlyer: Provides mobile marketing attribution and data analytics software.
7+ YOE7+ years in customer success or technical client-facing SaaS roles; experience driving retention and growth, building technical roadmaps, data analysis skills, and strong executive and technical communication.
SQL, Athena, BigQuery, Looker, Python, JavaScript, SDK, APIs, ChatGPT, Claude
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3mo
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Senior Customer Success Manager
New York City or Arlington or Austin or Chicago or San Francisco or Seattle or Atlanta or Raleigh or Los Angeles
$135k-$175k/yr HybridFull Time
BetterUp
BetterUp: Digital platform for professional coaching and employee mental fitness.
7+ YOE7+ years software/service delivery; enterprise SaaS deployments; strong executive-level communication; cross-functional influence; program/project management; travel up to 20-25%.
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2mo
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Agentic Customer Success Manager, Senior Manager
San Francisco, California, United States
$123k-$227k/yr RemoteFull Time
Salesforce
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
6+ YOE3+ Mgmt6+ years in customer success or enterprise SaaS; 3+ in adoption/change management; governance, analytics, and consumption management experience; AI/LLM fluency preferred.
Salesforce Data Cloud, Agentforce, Telemetry
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2w
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Senior Customer Success Manager - Moveworks
Santa Clara, California, United States
$114k-$199k/yr RemoteFull Time
ServiceNow
ServiceNowNYSE: NOW: Enterprise cloud platform for digital workflow automation.
5+ YOERequires 5+ years in customer success, account management, implementation, or consulting within SaaS; enterprise customer experience, executive relationship skills, AI and workflow knowledge, and a bachelor's degree or equivalent.
AI Assistant, LLMs, ServiceNow, ITSM, HR systems, enterprise automation, workflow platforms
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4w
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Customer Success Manager
San Francisco, California, United States
$150k-$220k/yr OnsiteFull Time
Coframe
Coframe: AI agents that autonomously optimize and evolve website interfaces
3+ YOE3+ years B2B SaaS customer success or account management, metrics-driven, strong negotiation and demo skills, ROI storytelling, relationship building with senior stakeholders.
OpenAI
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5d
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Senior Customer Success Manager, Australia
Australia or Sydney or North America or United States or Australia or Canada or San Francisco
$150k-$165k/yr RemoteFull Time
Pano AI
Pano AI: Detects wildfires using AI-powered cameras and satellite intelligence.
8+ YOE8+ years in customer success, strategic account management, technology consulting, enterprise delivery, or similar; enterprise technology experience, strong executive communication, cross-functional influence, and 20–30% travel required.
AI, IoT, SaaS
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1w
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Customer Success Manager
San Francisco or Los Angeles or Denver or Austin or Chicago or New York City or Seattle or Toronto
$100k-$105k/yr RemoteFull Time
Invoca
Invoca: AI platform for conversation intelligence and revenue execution.
4+ YOERequires 4+ years in Customer Success or Account Management, 3+ years with enterprise software, AI fluency, project management, executive communication, and B2B SaaS experience; healthcare or regulated-industry experience preferred.
Gainsight, Salesforce, Adobe Analytics, Google Ads, Contentful, HubSpot, FullStory, Genesys, Five9, CCaaS, AI
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11h
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Customer Success Manager
Mountain View, California, United States
$75k-$100k/yr OnsiteFull Time
Creatify
Creatify: AI platform for generating and optimizing short-form video ads.
5+ YOE5+ years in Customer Success, Account Management, or related SaaS/technology roles. Requires exceptional communication, problem-solving, analytical, relationship-building, and cross-functional collaboration skills.
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2mo
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Senior Customer Success Manager
San Francisco or California City
HybridFull Time
Firmus Technologies
Firmus Technologies: Builds and operates sustainable AI infrastructure and data centers.
Proven B2B SaaS or infrastructure customer-facing experience with commercial accountability; strong stakeholder management, communication, presentation, analytical and project-management skills; technical literacy in cloud, APIs, data and AI/ML.
Firmus AI Cloud, APIs, AI/ML
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2mo
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Senior Customer Success Manager
Chicago or Mountain View
$140k-$165k/yr HybridFull Time
ThoughtSpot
ThoughtSpot: AI-powered search and analytics platform for business data insights.
5+ YOE5+ years in customer-facing roles with account management experience; strong BI/analytics knowledge (data warehouses, ETL, SQL); consultative approach, escalation and project management skills; presentation and relationship-building; AI literacy.
ThoughtSpot, Looker, Sigma Computing, Microstrategy, Tableau, Qlik, Microsoft Power BI, SQL, FiveTran, Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle, AWS, Azure, Google Cloud, Spotter, SpotterViz, LLMs
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1mo
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Senior Enterprise Customer Success Manager
Toronto or San Francisco
HybridFull Time
Accord
Accord: Platform for managing B2B sales processes and customer onboarding.
5+ YOE5+ years in Customer Success/Account Management/Implementation at B2B SaaS, enterprise experience, proven renewal/expansion ownership, strong stakeholder management and change management skills.
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3mo
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Customer Success Manager
San Francisco, California, United States
HybridFull Time
Worktrace AI
Worktrace AI: AI software for identifying and automating enterprise workflows.
6+ YOE6+ years in customer success or post-sales for technical B2B products; experience with AI tools; cross-functional collaboration; strong ownership.
Sentry, PostHog, Supabase
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2mo
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Senior Manager of Customer Success (Enterprise)
United States or San Francisco or Los Angeles or Chicago or New York City
$160k-$175k/yr RemoteFull Time
Owner
Owner: AI-powered business management platform for independent restaurants.
7+ YOE3+ Mgmt7+ years in customer success/account management, 3+ years managing CSMs, experience with strategic high-ARR accounts, strong leadership, analytical and communication skills, familiarity with SaaS/restaurant tech and AI-driven solutions.
Owner, Owner.com, CRM, POS, online ordering, SaaS, AI
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1w
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Customer Success Manager (1362)
San Rafael or Paris
OnsiteFull Time
Radiant Logic
Radiant Logic: Providing an identity data platform to unify identity information.
5+ YOEBachelor's degree or equivalent experience; 5+ years in customer success or account management at a SaaS or enterprise infrastructure company; IAM knowledge, executive communication, analytical skills, and Salesforce, Microsoft Office, and customer success platform experience.
Salesforce, Microsoft Office, Gainsight, Catalyst, Planhat, ChurnZero, Identity and Access Management (IAM), Identity Governance and Administration (IGA), Access Management (AM), Privileged Access Management (PAM)
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