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58 technical support lead jobs at 45 companies in Berkeley, CA

1mo
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Client Technical Support Lead, Information Technology, Full-Time, Days
San Rafael or United States
$45-$67/hr OnsiteFull Time
MarinHealth
MarinHealth: Provides acute hospital care and outpatient medical services.
5+ YOE2+ MgmtLeads technical support team, ensures SLA compliance, and improves IT service delivery in a healthcare setting.
Workday, ERP, HRIS, EHR, ITIL
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3d
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Technical Customer Support Lead
San Francisco, California, United States
$100k-$250k/yr OnsiteFull Time
Hercules
Hercules: AI-powered platform for building applications and websites.
Experience in customer support, strong written/verbal communication, experience with Stripe, ability to handle high ticket volume, familiarity building/maintaining AI automations and knowledge bases.
Stripe
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1mo
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Technical Support Engineering Manager
San Mateo, California, United States
$140k-$185k/yr OnsiteFull Time
Verkada
Verkada: Sells integrated AI-powered cloud physical security hardware and software.
5+ YOE2+ MgmtLeads Technical Support Engineering; 2+ yrs people leadership; 5+ yrs in a technical role; Bachelor's or Master’s in a technical field; strong communication and customer focus.
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1w
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Manager, Technical Support Engineer
Livingston or New York or Sunnyvale or San Francisco or Bellevue
$198k-$264k/yr OnsiteFull Time
CoreWeave
CoreWeaveNASDAQ: CRWV: Cloud platform providing GPU-accelerated infrastructure for AI workloads.
5+ YOE5+ Mgmt5+ years leading infrastructure or data center support, Linux administration, hardware diagnostics, GPU infrastructure familiarity, incident/escalation management, ticket systems experience, and metrics-driven ops.
Linux, Jira, Zendesk, NVIDIA A100/H100s
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1mo
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Sr. Technical Support Engineer
San Francisco or United States
$124k-$255k/yr RemoteFull Time
Pinterest
PinterestNYSE: PINS: Visual discovery engine for finding inspiration and creative ideas.
4+ YOE4+ years partner/solution/support engineering or integrations experience; API integration experience; comfortable leading partner calls; able to write/read complex scripts (Python or shell); bachelor’s degree or equivalent experience.
Pinterest API, SDKs, Python, shell scripting, AI
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3mo
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Cloud Service Technical Support Manager
Pleasanton, California, United States
$85k-$95k/yr OnsiteFull Time
DeltaTrak
DeltaTrak: Global provider of cold chain management and cloud-based data services.
7+ YOE3+ Mgmt7–12 years in cloud services, SaaS operations, managed services, or technical support; 3–7 years leading technical or customer-facing teams; strong CRM and cloud platform knowledge.
Zendesk, Jira Service Management, ServiceNow, Salesforce
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5d
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Support Lead
San Francisco, California, United States
$140k-$180k/yr OnsiteFull Time
Squint
Squint: AI and AR platform for frontline manufacturing workers.
5+ YOE5+ years in technical/support roles; experience troubleshooting integrations, APIs, and platform issues; building support tooling, runbooks, and processes; strong written and verbal communication.
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2d
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Founding Support Lead
San Francisco, California, United States
$144k-$180k/yr OnsiteFull Time
Decagon
Decagon: Conversational AI platform for automated customer support.
5+ YOE5+ years technical customer-facing experience in B2B SaaS; strong integrations skills (APIs, webhooks); experience with ticketing platforms; incident management, communication, and systems-thinking; builder mentality preferred.
Zendesk, API, webhook, ERP, CRM
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1mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
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1d
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Support Delivery Lead
San Francisco, California, United States
$234k-$260k/yr HybridFull Time
OpenAI
OpenAI: Develops artificial intelligence models and generative AI software services.
15+ YOE10+ Mgmt10+ years leading technical support or engineering teams, 15+ years technical support/engineering experience, deep application/infrastructure expertise, automation-first tooling experience, strong cross-functional influence and customer reliability focus.
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14h
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Support Lead
Santa Clara, California, United States
$59k-$99k/yr OnsiteFull Time
HCLTech
HCLTechNational Stock Exchange of India: HCLTECH: Global provider of information technology services and software consulting.
Provide end-to-end lab support including hardware/software setup, network cabling, power/cooling troubleshooting, root-cause analysis, and technical assistance; familiarity with Cisco, UCS, IOS XR, traffic generators, Git, JSON, and basic Python.
Cisco Switches and Routers, UCS servers, IOS XR, Sonic, traffic generators, JSON, Git, Python
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1mo
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Manager, Level 2 Technical Support
Australia or Malaysia or New Zealand or Taiwan or Philippines or Asia or North America or South America or San Francisco
$45k-$115k/yr RemoteFull Time
Arch Systems
Arch Systems: Providing AI-driven data analytics for manufacturing factory intelligence.
5+ YOE2+ Mgmt5+ years as Level 2/3 support, 2+ years leading or mentoring support teams, proven incident escalation management, SQL/log analysis experience, fluency in English and Mandarin, willingness to travel up to 10%, available for on-call rotation.
Python, Claude, Zendesk, Jira, SQL, HTTP, MQTT
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3w
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Custom Support Lead
San Francisco, California, United States
HybridFull Time
Flux
Flux: Web-based AI platform for designing printed circuit boards.
6+ YOE6+ years in customer/technical support at a software company, systems/process improvement experience, strong written and verbal communication, metrics-driven, automation and tooling experience; CAD/EDA familiarity a plus.
CAD, EDA
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3d
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Financial Systems Technical Lead
Alameda, California, United States
$155k-$170k/yr RemoteFull Time
World Market
World Market: Retailer of imported home furnishings and international food products.
6+ YOE6+ years supporting financial/ERP systems, hands-on Lawson (Infor) and AS/400 (IBM i) experience, RPG/CL/SQL development, integrations (APIs, EDI), project lifecycle ownership, and ability to partner with Finance and mentor technical staff.
Lawson (Infor) Financials, AS/400 (IBM i), RPG IV, Free-Form RPG, CL, SQL, APIs, EDI, Concur
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4d
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Technical Director- Ink
Los Angeles or Vancouver or Los Gatos
$63/hr OnsiteFull Time
Netflix
NetflixNASDAQ: NFLX: Provider of global streaming entertainment and video content.
Experience supporting production pipelines, generative and traditional CG tools, ability to design artist workflows, prototype tool integrations, and communicate technical concepts to artists and production leads.
ComfyUI
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1d
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AI Support Engineer Lead (US)
San Francisco or New York or Paris
$240k-$350k/yr OnsiteFull Time
Dust
Dust: Platform to build and deploy custom enterprise AI agents.
Proven support-engineering leadership, strong technical aptitude with code and logs, builder-level AI fluency (agents/automations), exceptional prioritization and people development skills.
Dust, Cursor, Claude Code, n8n
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1w
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Head of Support
San Francisco, California, United States
$180k-$240k/yr OnsiteFull Time
Pylon
Pylon: AI-native customer support platform for B2B companies.
Proven experience leading and scaling technical B2B support orgs, managing managers, building support systems, technical fluency with APIs/logs, and defining AI-driven support strategy.
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2mo
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Head of Technical Operations
San Francisco, California, United States
$180k-$230k/yr HybridMultiple Commitments Available
Baton
BatonNYSE: R: Builds AI software to automate and optimize supply chains.
7+ YOE5+ MgmtLead Production Support Engineering; 7+ years in technical support/DevOps/SRE; 5+ years managing production support teams; strong cloud, Kubernetes, observability, and SRE skills.
Kubernetes, Docker, Prometheus, Grafana, Sentry, DataDog, CI/CD
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2w
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Lead Customer Support Engineer
San Mateo, California, United States
OnsiteFull Time
Parasail
Parasail: Provides scalable cloud infrastructure for AI model inference.
3+ YOE3+ years in a customer-facing technical role; deep strength in either low-level infrastructure or ML/AI; systems fundamentals, hands-on ML/GPU experience; bias to automation; strong communication.
vLLM, TensorRT LLM, CUDA, Kubernetes, Slack
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1w
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VP Global Customer Support
Sunnyvale, California, United States
$304k-$456k/yr OnsiteFull Time
Synopsys
SynopsysNasdaq: SNPS: Provides software and IP for semiconductor design and manufacturing.
15+ YOE15+ Mgmt15+ years leading global customer support or technical services in enterprise software; experience scaling multi-regional service delivery, knowledge management, and customer enablement; strong cross-functional leadership.
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