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40 technical support lead jobs at 31 companies in Illinois

1mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
Gainsight
Gainsight: Provides software for customer success, retention, and growth.
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
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1mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
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3d
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Lead Decision Support Analyst
Pennsylvania or Maryland or Washington or North Carolina or Louisiana or Kentucky or Kansas or Indiana or Illinois or Georgia or Iowa or Florida or Colorado or California or Delaware or Connecticut or Arkansas or Arizona or Alabama or Alaska or Nevada or Vermont or Tennessee or Idaho or Oklahoma or Hawaii or Mississippi or Utah or New Hampshire or New Mexico or Wyoming or North Dakota or South Dakota or Rhode Island or West Virginia or Missouri or Texas or District of Columbia or Ohio or New Jersey or Oregon or South Carolina or Virginia or Massachusetts or Nebraska or Minnesota or Michigan or Wisconsin or New York or Maine
$94k-$151k/yr HybridFull Time
Highmark Health
Highmark Health: Provides health insurance and integrated medical care services.
7+ YOE7+ years experience in decision support/analytics, bachelor's in a related field, strong technical and communication skills, experience leading projects and working with large databases.
SAS, R, SQL, DB2, Teradata, Oracle, Microsoft Office, Business Objects, Cognos, Enterprise Guide
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2w
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Sr. Oracle HCM Technical Lead
Alabama or Arizona or California or Colorado or Georgia or Illinois or Louisiana or Massachusetts or Michigan or Missouri or North Carolina or Nevada or New York or Oregon or Texas or Utah or Virginia or Washington
RemoteFull Time
Switch
Switch: Designs, builds, and operates high-scale sustainable data center facilities.
7+ YOE7+ years supporting enterprise HCM/business systems, 5+ years with Oracle HCM Cloud, experience with integrations, security, data migration, APIs and troubleshooting; Bachelor's in CS/IS/SE or equivalent.
Oracle HCM Cloud, Oracle Integration Cloud, SQL, XML, JSON, APIs, web services
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Customer Support Manager
Goodfield, Illinois, United States
OnsiteFull Time
VIVO
VIVO: Designs and manufactures ergonomic workspace solutions and office furniture.
3+ Mgmt3+ years customer support management experience with strong technical and report-management skills, attention to detail, and ability to lead a team and develop policies.
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AWS Agentic Delivery Lead - Americas – LS/FS/CMT
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$123k-$302k/yr HybridFull Time
Accenture
AccentureNYSE: ACN: Global provider of management consulting and technology services.
8+ YOE5+ Mgmt8+ years delivering AI/data solutions, 5+ years as technical advisor/delivery lead, experience supporting sales, deep AWS expertise, strong project management and communication; Bachelor's degree or equivalent required.
AWS, Bedrock, Agent Core, Nova
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2mo
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Operations Lead Project Specialist
Rockford, Illinois, United States
$78k-$80k/yr OnsiteFull Time
Quest Global
Quest Global: Global engineering services for product development and lifecycle management.
2+ YOE2-3 years in production support or related field; BS in Business Admin, Supply Chain, or Technical field; SAP/MRP experience; proficient in MS Excel; US citizenship.
SAP, MS Excel, MRP
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3mo
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Parts & Service Support Representative - Remote, Western U.S.
Belleville or United States
RemoteFull Time
Astec Industries
Astec IndustriesNASDAQ: ASTE: Manufacturer of equipment for infrastructure, aggregate, and road construction.
10+ YOE10+ years customer-facing service/technical experience, 3+ years leading technical training, ability to read engineering drawings, heavy equipment parts knowledge, strong communication, Microsoft Office and CRM proficiency, willingness to travel extensively.
Microsoft Office Suite, CRM, telematics
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1w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
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1w
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Systems Engineer Lead
Waukegan, Illinois, United States
OnsiteFull Time
Henry Broch & Co
Henry Broch & Co: Provides food ingredient processing, custom blending, and contract packaging services.
Lead ERP implementation and support, configure integrations and middleware, administer Linux and databases, write SQL, mentor technical staff; bachelor's in related field preferred.
SQL, MySQL, Microsoft SQL Server, Systemd, Cron, OpenSSH, Common Lisp, Python, Go, Power BI, ERP, APIs, middleware, AI-assisted coding tools
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1mo
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AI & Automations Lead
United States or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Michigan or Minnesota or Missouri or North Carolina or New Jersey or New Mexico or Nevada or New York or Oklahoma or Oregon or South Carolina or Tennessee or Texas or Utah or Virginia or Washington or Wisconsin or Pennsylvania
$120k-$145k/yr RemoteFull Time
HopSkipDrive
HopSkipDrive: Provides safe rideshare transportation for students and schools.
5+ YOEMinimum 5 years in technical operations/IT/support with automation pipeline experience; recent LLM/AI integration deployments; experience with n8n/Workato/Zapier, Python or Google Apps Script, and GCP; strong security awareness and cross-functional communication.
n8n, Workato, Zapier, Python, Google Apps Script, Claude Skills, MCP servers, GCP
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1mo
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Lead Customer Operations Analyst
United States or Illinois
$106k-$136k/yr RemoteFull Time
CDK Global
CDK Global: Provides integrated technology solutions for automotive and vehicle dealerships.
3+ YOE2+ Mgmt3–5 years in technical support or customer service with 2+ years indirect people management; Bachelor's degree or equivalent; proficiency with Microsoft Excel/PowerPoint/Outlook and Customer Success platforms; strong analytical, communication, and project management skills.
Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Totango, Gainsight, Pendo, WalkMe, Gainsight PX
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3w
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SOC Shift Lead - Information Security
Atlanta or Louisville or Las Vegas or Seattle or Indianapolis or New York City or Grand Prairie or Chicago or Arlington
$103k-$185k/yr HybridFull Time
Elevance Health
Elevance HealthNYSE: ELV: Provides health insurance plans and integrated healthcare services.
3+ YOEBachelor's or equivalent and minimum 3 years in support/operations or design with experience across multiple information security domains; SOC, SIEM, EDR, incident response, and technical leadership experience preferred.
SIEM, EDR, Windows, Cloud Forensics
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1w
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Senior Service Desk Technician, Executive Support
Chicago, Illinois, United States
$60k-$85k/yr HybridFull Time
Applied Systems
Applied Systems: Provider of cloud-based management software for the insurance industry.
3+ YOE3+ years enterprise service desk experience, technical lead/ escalation experience, strong Windows/macOS/AD/Azure AD/GPO/Intune knowledge, ITIL familiarity, BS or equivalent preferred, strong communication and analytical skills.
Windows, macOS, Active Directory, Azure AD, GPO, Intune, Kandji, Microsoft 365
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5d
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Team Lead Network Operations Control
Normal or Atlanta
$72k-$90k/yr OnsiteFull Time
Rivian
RivianNASDAQ: RIVN: Designs and manufactures electric vehicles and charging networks.
3+ YOE1+ MgmtBachelor's in engineering or networking,3+ years NOC/technical support experience,1+ years supervisory experience,experience with EVSE protocols,networking,TCP/IP,Python,Linux,AWS,Databricks,and ticketing systems.
OCPP, ISO 15118, CCS, NACS, J1772, TCP/IP, VPN, Cellular/LTE, Python, Linux, Amazon Web Services, Databricks, Salesforce, JIRA, ServiceNow, Slack, MS Teams
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2mo
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Customer Experience Truck Fleet Advocate
Antioch, Illinois, United States
$60k-$75k/yr OnsiteFull Time
TransChicago Truck Group
TransChicago Truck Group: Full-service commercial truck dealership providing vehicle sales and maintenance.
8+ YOE8+ years sales, product support, or technical knowledge; 1+ year as a technical support lead.
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2mo
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Applications Engineer
Chicago or Charlotte or Dallas or New York or Washington DC or Los Angeles
$100k-$125k/yr HybridFull Time
Katten Muchin Rosenman
Katten Muchin Rosenman: International law firm providing legal representation and advisory services.
5+ YOE3rd level support for Firm applications; lead technical projects; automation with PowerShell; Intune and M365 administration; strong communication.
PowerShell, Microsoft Intune, Microsoft 365, iManage Cloud, AI tools, Copilot
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4d
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Senior Systems Engineer
Illinois, United States
RemoteFull Time
Independence Pet Group
Independence Pet Group: Integrated platform providing pet insurance and health services.
Design, develop, maintain and support network, hardware, database and system software infrastructure; implement disaster recovery and security; analyze business problems and lead technical recommendations.
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Manager Programs 2
Rolling Meadows, Illinois, United States
$154k-$231k/yr OnsiteFull Time
Northrop Grumman
Northrop GrummanNYSE: NOC: Develops and manufactures advanced aerospace, defense, and space systems.
8+ YOE3+ MgmtBachelor's +8 yrs (or Master's +6 yrs) supporting U.S. Government contracts or 12 yrs relevant experience; 3 yrs leading technical performance; active DoD Secret clearance; EVM experience; program management of cost, schedule, and technical performance.
Earned Value Management (EVM)
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IT Manager, Ops Tech Solutions (OTS)
Channahon or Romeoville
$117k-$160k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
5+ YOE5+ Mgmt5+ years leading technical teams across locations, IT operations management experience, Linux/Unix administration, stakeholder communication, experience in 24x7 support environments, bachelor's degree or equivalent experience.
Linux, Unix, Windows, Android
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