1w
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
2mo
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Technical Customer Support Manager
New York City or Palo Alto or Washington or Atlanta or Boston
$100k-$130k/yr HybridFull Time
3+ YOE3+ years in customer-facing technical support or similar in SaaS/fintech; strong troubleshooting; REST APIs, logs, debugging tools, or SQL; Jira/Zendesk; clear communication; self-starter.
REST APIs, SQL, Jira, Zendesk, logging tools, documentation tools
1mo
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Technical Product Support
United States or Philadelphia or Wareham or Middletown or Brookfield
FieldFull Time
5+ YOE5+ years field technical or engineering experience, ability to travel 50–70%, knowledge of AC/DC circuitry, schematics, testing equipment, strong written/oral communication, and moderate Microsoft/database skills. Bachelor's in engineering preferred.
2mo
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Senior Manager, Technical Product Support Engineering
Wilmington, Massachusetts, United States
$155k-$233k/yr OnsiteFull Time
15+ YOE5+ Mgmt15+ years in semiconductor capital equipment; leadership in technical support; strong lithography/inspection knowledge; travel 25-30%.
Lithography equipment, Inspection/metrology, Panel-level manufacturing tools, CAPEX management
1mo
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Technical Support Specialist
London or Boston
OnsiteFull Time
3+ YOE3+ years desktop/end-user computing support across multiple sites (EMEA preferred). Proficiency with Windows/macOS, Microsoft 365, Azure AD/Entra ID, Intune/JAMF, PowerShell, Jira Service Management, and networking basics. Strong communication skills; English required.
Windows 10, Windows 11, macOS, Linux, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Azure AD / Entra ID, Active Directory, Group Policy, Intune, JAMF, PowerShell, Jira Service Management, VPN, Wi-Fi, DNS, DHCP
2w
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Technical Support Specialist Team Lead
Waltham, Massachusetts, United States
$95k-$100k/yr HybridFull Time
5+ YOE5+ years customer/technical support experience, advanced troubleshooting, technical writing, CRM/ERP experience, leadership, ability to lift 75 lbs, bachelor\u0002s degree in related field preferred.
Salesforce, Microsoft Office, Microsoft Teams, Microsoft Outlook, ERP, CRM
1mo
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Head of L3 Technical Support Engineer
Boston or Massachusetts or Israel
$221k-$250k/yr RemoteFull Time
Proven experience leading global technical teams and managers; strong background in enterprise storage, Linux, networking, escalation management, stakeholder communication, and driving process improvements.
Linux, InfuzeOS, SAN, NAS, virtualization, containers, scripting, backup technologies
2w
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Senior Technical Program Manager, Core Algorithms
Boston, Massachusetts, United States
$150k-$215k/yr OnsiteFull Time
4+ YOE4+ years technical program management supporting AI/ML or algorithm teams; deep understanding of ML lifecycle, experience with AI tools/LLMs, agile/sprint planning, strong communication and cross-functional coordination.
LLMs
3w
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Technical Account Manager
Chicago or New York City or Boston
$97k-$120k/yr HybridFull Time
5+ YOE5+ years in technical support or account management at a SaaS company, SQL experience, familiarity with APIs, MDM, authentication protocols (SAML/OAUTH), API scripting, and practical AI/ML experience; strong communication and project management skills.
Box, SQL, MDM Solutions, SAML, OAUTH
3w
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Senior Technical Program Manager - Robotics
Charlestown, Massachusetts, United States
$155k-$200k/yr HybridFull Time
5+ YOE5+ years TPM experience supporting software engineering, strong technical background (prefer former software engineer), experience with Agile, coordinating cross-functional software/robotics/firmware/hardware programs, excellent communication and organizational skills.
Jira, Linear, Asana
3w
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Technical Program Manager – DOD Projects (Security Clearance Required)
Salem, New Hampshire, United States
OnsiteFull Time
8+ YOEActive U.S. security clearance (Secret minimum), 8+ years technical program management experience with 5+ years supporting DoD, bachelor in engineering or physical sciences, DoD acquisition and FAR/DFARS familiarity, program management tool proficiency.
Microsoft Project, Jira, Confluence, Primavera, EVM
1mo
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Technical Project Support Specialist - 4 days per week onsite - 280696 | CBRE
Quincy, Massachusetts, United States
$48-$55/hr HybridFull Time
Experience supporting technology projects in corporate settings; basic IT, compliance, and risk knowledge; strong communication, multitasking, and vendor coordination skills; familiarity with real estate operations a plus.
1w
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Technical Product Specialist
Nashua, New Hampshire, United States
OnsiteFull Time
2+ YOEBachelor's in engineering preferred,2+ years product marketing/sales technical support,ability to read mechanical drawings,excellent communication and organizational skills,proficiency with Outlook, Excel, and PowerPoint.
Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint
4w
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AV Support Manager
Boston, Massachusetts, United States
OnsiteFull Time
5+ YOE5+ years post-secondary education or relevant work experience, supervisory experience, technical AV/multimedia expertise, project management skills, CTS certification.
1mo
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Software Technical Account Manager (Traveling)
Boston or Scottsdale or United States
$98k-$157k/yr FieldFull Time
4+ YOE4+ years TAM or technical customer delivery experience; supporting SaaS/cloud deployments; strong troubleshooting, communication, and organizational skills; ability to obtain/maintain CJIS compliance; willingness to travel ~80% and be based within an hour of an Axon Hub.
Microsoft Power BI, SQL, CAD, RMS
3w
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Desktop Support Manager
Washington or Chicago or Boston or New York City
$95k-$135k/yr HybridFull Time
8+ YOE8+ years relevant experience, supervisory experience, strong technical knowledge of enterprise apps, desktop OS, network architectures, vendor management, project delivery of hardware rollouts, and Zoom Rooms/Microsoft environments.
FrontLine, Zoom Rooms, Microsoft M365 G5, Microsoft GCC
2w
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Technical Account Manager, Google Cloud Consulting
New York or Atlanta or Austin or Cambridge or Los Angeles
$114k-$164k/yr OnsiteFull Time
5+ YOEBachelor's in computer science/engineering or equivalent,5+ years customer-facing experience driving technical implementations,experience with cloud operations/support/migrations,and strong communication and problem-solving skills.
Google Cloud
5d
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Technical Product Specialist, Paint
Andover, Massachusetts, United States
$75k-$90k/yr OnsiteFull Time
5+ YOE5+ years coatings or construction materials experience; technical problem-solving, root-cause analysis, customer-facing support, training delivery, TDS/SDS interpretation, and Microsoft Office proficiency.
Microsoft Office
3w
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Bilingual/ Mandarin Technical Account Manager, ES - CN-AWS, ES - CN, AWS Enterprise Support
Boston or Seattle or Herndon
$131k-$178k/yr OnsiteFull Time
3+ YOE3+ years technical engineering experience, bachelor's degree, proficiency in troubleshooting at least three areas (compute, storage, networking, CDN, databases, DevOps, big data, security, app development); full professional Mandarin and strong English; available for non-business hours support.
AWS, Amazon Bedrock, SageMaker
1mo
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Product Support Engineer
Alabama or Arkansas or Colorado or Florida or Illinois or Indiana or Kentucky or Massachusetts or Maryland or Maine or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or Pennsylvania or South Carolina or Texas or Virginia or Vermont or Washington or Wisconsin or West Virginia or District of Columbia or Medford
$95k-$110k/yr RemoteFull Time
3+ YOE3+ years supporting or operating SaaS applications; strong knowledge of APIs, integrations, and configuration-driven systems; ability to read logs and trace workflows; experience with customer-facing technical issues, vendor management, and clear documentation.
Jira, Confluence, Datadog, Splunk, Jaspersoft, QuickSight
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