52 customer experience director jobs at 39 companies in Fallbrook, CA
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Director, Oncology Customer Experience
San Diego, California, United States
$151k-$269k/yr OnsiteFull Time
5+ YOE10+ MgmtBachelor's degree; 5+ years medical customer service leadership and 10+ years experience in medical customer service; HIPAA/PHI knowledge; CRM/LIS proficiency; leadership experience; oncology experience a plus.
Salesforce, LIS, CRM, Data Analysis
2mo
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Director, Customer Experience (CX)
Irvine, California, United States
$171k-$300k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years in senior CX/operations roles; MBA preferred; experience with AI-enabled/digital CX transformations; ability to embed CX in automation and tech initiatives.
1d
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Director of Guest Experience
Laguna Beach, California, United States
$90k-$100k/yr OnsiteFull Time
Provide personalized luxury guest experiences, craft memorable interactions, and lead guest experience operations in an oceanfront resort setting.
3w
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Director, Customer Success
San Diego, California, United States
$130k-$150k/yr HybridFull Time
10+ YOE6+ Mgmt10+ years in SaaS with 6+ years leading large customer success/support teams; experience scaling 50+ person organizations, improving CSAT/retention, and implementing AI/automation; proficiency with Salesforce, Tableau, Excel/PowerPoint.
ChatGPT, Claude, Salesforce, Tableau, Microsoft Excel, Microsoft PowerPoint
1w
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Director, Customer Success Center
Irvine, California, United States
$140k-$190k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer success or contact center management, 5+ years supervising teams, experience selling technical products, CRM/CCaaS familiarity, bachelor\u0002s degree, strong communication and analytics skills.
CRM, CCaaS
1mo
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Director Customer Success
Phoenix or San Francisco or San Diego or Minneapolis or Omaha or Pittsburgh or Harrisburg
$185k-$215k/yr HybridFull Time
10+ YOEBachelor's degree required, 10+ years in customer success/account management or sales (B2B); experience in energy/utilities/SaaS preferred; proven team leadership; proficiency with Microsoft Office and CRM (SalesForce preferred).
Microsoft Office Suite, SalesForce, CRM
1mo
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Regional Customer Director - West - ATTR
Los Angeles or Orange County or San Diego or San Francisco or Denver or Phoenix or Seattle
$191k-$234k/yr HybridFull Time
10+ YOEBachelor's degree, 10+ years pharma/biotech experience across multiple functions, strong scientific competence, leadership of cross-functional initiatives, and ability to travel 50–60%.
CRM
1w
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Director Customer Supply Chain Optimization
Irvine, California, United States
$143k-$229k/yr RemoteFull Time
10+ YOEBachelor's degree, 10+ years supply chain experience with people leadership, experience in cross-functional projects, travel up to 25%, Lean Practitioner/CSCP preferred, food/manufacturing experience desirable.
4w
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Director of Admissions (63576)
Garden Grove, California, United States
$90k-$100k/yr OnsiteFull Time
4+ YOE2+ MgmtMinimum ~4 years relevant experience (2–3 years sales/customer service plus 2 years as Associate/Director), strong admissions knowledge, team leadership, communication, compliance and budget management.
1w
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Director of Customer Long-term Success and Loyalty - Acton, MA / San Diego, CA (Hybrid)
Acton or San Diego
$187k-$281k/yr HybridFull Time
15+ YOEBachelor's degree preferred, 15 years in customer success/experience or related fields, proven cross-functional leadership, strong analytical and program management skills, experience with lifecycle programs and driving retention.
Customer Data Platform (CDP), NPS
1mo
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Operations Director, Continuum of Care - Geriatrics and Palliative Care
San Diego, California, United States
$176k-$227k/yr OnsiteFull Time
7+ YOE2+ MgmtDirector-level operations role requiring leadership experience, customer/member service experience, budget management, strategic planning, compliance oversight, and ability to lead multidisciplinary clinical teams.
3w
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Director of Golf
San Diego, California, United States
$180k-$220k/yr OnsiteFull Time
PGA or LPGA membership in good standing, golf management/operations education, strong business acumen, hiring/training experience, excellent communication, and proficiency with Microsoft Office and golf reservation/POS systems.
Microsoft Office, tee time reservations, POS, retail inventory, Web based golf partners
2d
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Utilities ERCS Principal Director
Houston or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Arlington or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$139k-$434k/yr OnsiteFull Time
12+ YOE12+ years in utilities, including retail, customer operations, and meter-to-cash transformation; CIS implementation experience; executive advisory, consulting, commercial, sales, P&L, and senior team leadership experience; bachelor's degree or equivalent.
SAP, Oracle, Data, AI, GenAI
1w
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Center Operations Director
Murrieta, California, United States
$76k-$100k/yr OnsiteFull Time
3+ MgmtMinimum three years leadership or operations management experience, healthcare or customer-service background preferred; college coursework or equivalent experience; strong communication, problem-solving, and personnel management skills.
Microsoft Word, Microsoft Excel
2w
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Product Category Director
Orange, California, United States
$150k-$250k/yr HybridFull Time
5+ YOE5+ MgmtBachelor's in engineering/STEM,5+ years leadership in product or program management,product lifecycle experience,customer and market insight,stakeholder influence,travel up to 30%.
1mo
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Director, Service Delivery — Money Services & Workforce Solutions
Atlanta or San Diego
OnsiteFull Time
Proven leader at multi-thousand-person scale with experience in service delivery, workforce management, payroll tax operations, AI-enabled transformation, operating model redesign, and cross-functional stakeholder influence.
1mo
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Director, Customs & Global Trade
Carlsbad, California, United States
$173k-$222k/yr OnsiteFull Time
12+ YOE5+ Mgmt12+ years global trade compliance experience with 5+ years leadership; Bachelor's preferred; U.S. licensed customs broker preferred; expertise in HS classification, FTAs, duty optimization, and customs valuation; experience with SAP GTS, Oracle GTM, Descartes.
ERP, Global Trade Management (GTM), SAP GTS, Oracle GTM, Descartes
4w
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Director, Business Development (Army)
Costa Mesa or Washington
$191k-$253k/yr OnsiteFull Time
Experience with SOF and robotic/autonomous systems, interfacing with technical teams and DoD customers, able to travel 25–50%, authorized to work in the U.S., eligible for Top Secret clearance.
Lattice OS
3w
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Director, Global Logistics
Carlsbad or Irvine or Rantoul or Stockton
$175k-$200k/yr OnsiteFull Time
12+ YOE7+ MgmtBachelor's degree required (Master's preferred),12+ years logistics experience,7+ years leadership,knowledge of global trade and customs,ERP and TMS proficiency,budget management and strategic planning skills.
ERP, TMS
1mo
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Director Strategic Marketing TMTT
Irvine, California, United States
$159k-$226k/yr OnsiteFull Time
Bachelor's degree or equivalent, demonstrated people management track record, experience in regulated industry preferred, expertise in product strategy, lifecycle management, cross-functional alignment, and customer/clinical insights.
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