342 customer experience director jobs at 234 companies in Paramus, NJ
2w
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Director, Customer Experience
New York City, New York, United States
$170k-$180k/yr HybridFull Time
Proven experience building tech-touch/digital CS programs, hands-on with agentic AI and automation, multi-channel engagement, strong analytics, and people leadership; able to travel 10-25%.
Gainsight, Totango, Intercom, Salesloft, Zapier, Make
2w
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Director of Customer Experience
New York, New York, United States
$155k-$220k/yr HybridFull Time
10+ YOE10+ years building/scaling customer experience or related functions; strong technical fluency with AI/cloud systems; proven leadership, cross-functional influence, and metrics-driven operational rigor.
PyTorch, Kubernetes, Slurm
3w
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Director of Customer Experience
New York or United States
RemoteFull Time
7+ YOE7+ Mgmt7+ years CX or contact center leadership with direct people management; experience leading remote teams of 50+, AI/automation in customer service, strong analytics, vendor management, QA in regulated environments, and budget responsibility.
Salesforce Service Cloud, Zendesk, Five9, Genesys, EHR, CRM
4d
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Associate Director, Customer Experience
Brooklyn, New York, United States
$130k-$145k/yr HybridFull Time
8+ YOE2+ MgmtRequires 8+ years in customer experience, 2–3 years managing teams, service or repairs operations experience, platform expertise, AI or automation experience, and strong data-driven decision-making skills.
Kustomer, Endear, NetSuite, Gorgias, LOOP, Shopify
1mo
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Senior Director of Customer Experience
New York City, New York, United States
HybridFull Time
8+ YOE4+ Mgmt8+ years in customer success/experience/support leadership (4+ years managing managers), proven experience building customer health scoring, strong SQL and data-driven skills, product partnership, and hands-on automation/dashboard building.
SQL
3w
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Director, Customer Experience & Subscription Operations
New York, New York, United States
$133k-$150k/yr HybridFull Time
7+ YOE7+ Mgmt7+ years leading customer service or operations teams, 2+ years supporting subscription businesses, experience with customer service platforms, analytics-driven decision making, cross-functional technology implementations; Bachelor's degree preferred.
1mo
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Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS
1w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
1w
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Sr Director Customer Experience and Digital Strategy
Long Island City or Brooklyn or New York City
$161k-$230k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in telecom, broadband, or related industries across strategy, customer experience, product, or operations. Requires AI expertise, analytics, cross-functional leadership, and team development.
AI, automation, Data/Analytics
2w
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Director, VIP Sports- Customer Experience
Las Vegas or Jersey City
$120k-$150k/yr HybridFull Time
3+ YOE3+ Mgmt3+ years leading high-performing hospitality or gaming teams; strong communication, coaching, analytical and sales skills; Bachelor's in Marketing/Business preferred; able to handle high-value clients and escalations.
2w
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Sr Director, PBM Member Experience
Miami or New York City or Denver or Dallas
$187k-$211k/yr RemoteFull Time
8+ YOEBachelor's required (Master's preferred). 8+ years leadership in PBM/health plan/omnichannel contact center, experience with budgets, workforce strategy, CRM, WFM, analytics, and AI-enabled customer service.
2mo
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Director, Customer Success
New York City, New York, United States
$170k-$250k/yr OnsiteFull Time
10+ YOE8+ Mgmt10+ years in SaaS customer success or customer-facing roles, 8+ years managing mid-to-large teams, experience with complex contract negotiations, cross-functional leadership, strong communication, analytical and project management skills.
1mo
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Customer Success Director
New York or Santa Barbara
$110k-$135k/yr HybridFull Time
5+ YOE5+ years account management/customer success experience, bachelor\u0002s or equivalent, strong digital marketing and SaaS aptitude, strategic account planning, excellent communication and problem-solving skills.
2mo
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Director, Customer Success
New York City or Santa Barbara
$220k-$280k/yr OnsiteFull Time
8+ YOE5+ Mgmt8+ years in customer success with 5+ years managing teams in B2B SaaS; experience owning renewals, risk management, metrics, and cross-functional partnerships; strong technical instincts and coaching ability.
1mo
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Director, Customer Success
Toronto or New York City or San Francisco
$221k-$260k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years in SaaS Customer Success with 5+ years managing managers; experience owning NRR, building orgs, and scaling AI-driven CS models; strong commercial judgment and cross-functional leadership.
ChatGPT, Claude, Granola, Slack
1w
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Director, Conferences (Customer Excellence & Experience)
Irving or Stamford
$107k-$161k/yr HybridFull Time
10+ YOEBachelor's degree preferred; 10+ years in event, project, or operations management; expertise in project and change management, customer experience, process improvement, and cross-functional leadership; travel up to 20%.
Lean, Agile
1mo
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Member Experience Representative/Fire Life Safety Director (Greenpoint YMCA)
Brooklyn, New York, United States
$20-$22/hr OnsiteFull Time
3+ YOEHigh school diploma, 3+ years customer service, Fire Safety Directors Certificate, CPR and AED qualified, Microsoft Office and customer management software proficiency, strong interpersonal and emergency response skills.
Microsoft Office, customer management software
1mo
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Associate Director, Customer Success
United States or New York City
$146k-$168k/yr RemoteFull Time
3+ YOE2+ Mgmt3+ years in Customer Success or client-facing role with 2+ years managing Customer Success teams; experience with retention/renewals, Salesforce, strong analytical and communication skills; able to work CST/EST and travel quarterly to NYC.
Salesforce, Gainsight
4w
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Director, Customer Success (CoE)
New York City, New York, United States
$165k-$185k/yr RemoteFull Time
10+ YOE10+ years in customer success/account management in employer benefits, digital health, or health plans; experience with jumbo self-funded accounts; executive presence with HR/Benefits leaders; domain expertise in radiology/CoE preferred.
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