1w
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Customer Experience Lead - Full Time
Portsmouth, New Hampshire, United States
$18/hr OnsitePart Time
Lead front-end operations, deliver excellent customer service, support and direct associates, troubleshoot transactions, and perform opening/closing duties; retail experience preferred.
1mo
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
3w
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Team Lead, Payment Experience, Americas (Customer Support)
Boston, Massachusetts, United States
$55k-$65k/yr HybridFull Time
4+ YOE4+ years in customer support with informal leadership experience; strong written/verbal English; familiarity with Microsoft Office and CRM; customer- and payment-focused with analytical skills and ability to work flexible schedule.
Zendesk, Google Workspace, Looker, CRM
1w
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Integrated Logistics Support Lead (ONSITE)
Marlborough, Massachusetts, United States
$87k-$165k/yr OnsiteFull Time
5+ YOEManage ILS team, lead proposal ILS content, apply ILS engineering concepts, provide design influence for supportability, and support customer interface; U.S. citizenship and active DoD Secret clearance required.
5d
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Support Lead Part Time
Peabody, Massachusetts, United States
$16/hr OnsitePart Time
1+ YOEHigh school diploma or equivalent, 1+ year management experience, strong communication, multitasking, and customer service skills; must be 18 or older.
2w
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Technical Support Specialist Team Lead
Waltham, Massachusetts, United States
$95k-$100k/yr HybridFull Time
5+ YOE5+ years customer/technical support experience, advanced troubleshooting, technical writing, CRM/ERP experience, leadership, ability to lift 75 lbs, bachelor\u0002s degree in related field preferred.
Salesforce, Microsoft Office, Microsoft Teams, Microsoft Outlook, ERP, CRM
1w
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Lead Customer Service Representative
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$64k-$83k/yr OnsiteTemporary
1+ YOEExperience overseeing disaster assistance operations, reviewing financial/supporting documents, and collecting/reporting program data; GS-11 specialized experience or equivalent education required.
1mo
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Senior Team Lead, Customer Onboarding
Bethesda or Vancouver or Waltham
$78k-$123k/yr HybridFull Time
5+ YOE5+ years relevant experience with 2+ years supporting Enterprise accounts, people leadership experience preferred, Bachelor's degree preferred, Salesforce and project management tool knowledge, strong communication and data-driven program leadership.
Salesforce, ZoomInfo
1mo
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SCE Deal Lead, Strategic Customer Engagements Public Sector
Boston or Austin or Seattle or Arlington or Atlanta or New York or Herndon or Chicago or San Francisco or Dallas
$170k-$253k/yr OnsiteFull Time
12+ YOE12+ years leading or supporting cross-functional deal teams on strategic, large, complex cloud/software deals; experience negotiating with C-level and multiple stakeholders; Bachelor's in Business/Economics/Technology/Finance or equivalent.
AWS
1mo
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Shift Lead
Waltham, Massachusetts, United States
$18-$21/hr OnsitePart Time
1+ YOE1+ Mgmt1+ year prior leadership or retail key-holder experience; fluent English; responsible for opening/closing, cash handling, inventory accuracy, customer service, and coaching team members. PTCB or pharmacy license preferred.
3w
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Customer Success AI Operations Lead
Boston or United States
$79k-$117k/yr HybridFull Time
2+ YOE2–6+ years in CS/RevOps/Support Ops or similar; experience building AI-enabled workflows and automations; comfortable with CRM/CS/support/data systems; strong systems thinking and cross-functional communication.
Salesforce, Gainsight, Clari, Gong, Zendesk, Snowflake, Slack, Zoom, Google Workspace, Claude, Claude Code, ChatGPT, Gemini, Cursor, Replit, Zapier, Make, Workato, n8n, Tray.io, SQL
1mo
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Team Lead
Gloucester or Rockport
$17-$19/hr OnsiteFull Time
Supervise and train store team, open/close store, maintain safety and inventory, process shipments and cash, execute merchandising and customer service, and support sales goals.
2mo
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Lead Registration Rep Marlborough Campus 40 Hours
Marlborough, Massachusetts, United States
$19-$30/hr OnsiteFull Time
2+ YOELead Registration role requiring high school diploma, 2+ years data entry in a medical setting, EPIC and scheduling experience, strong communication and customer service.
EPIC, Microsoft Office, Data entry systems
1w
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Sales Lead - Part-time
Salem, New Hampshire, United States
$15-$19/hr OnsitePart Time
1+ YOE1+ years retail experience, strong customer service and sales focus, ability to support and motivate a team, flexible schedule including weekends/evenings/holidays, strong communication skills.
POS
1w
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RTSM Study Project Lead - Level 1
Wellesley or United States
RemoteFull Time
3+ YOE3+ years software application support experience in clinical trial support or equivalent; skills in customer service, troubleshooting, issue management, and problem resolution; bachelor's degree or relevant experience.
Prancer RTSM, JIRA, Natural language processing (NLP)
2w
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Team Lead
Peabody, Massachusetts, United States
$19-$33/hr OnsitePart Time
Retail optical team lead role in-store; supports customer service, sales, and store operations; supervisory duties implied.
1mo
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Full-Time Guest Experience Lead | Derby St
Hingham, Massachusetts, United States
$24-$28/hr OnsiteFull Time
1+ YOE1 year retail or customer experience, some leadership/mentoring experience, legally authorized to work, reliable transportation, availability for varied shifts including weekends and holidays, ability to open/close and support store operations.
2mo
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Supervisor, IT Service Delivery & Customer Experience
Portsmouth, New Hampshire, United States
OnsiteFull Time
3+ YOE3+ Mgmt3+ years leadership with hands-on IT support; strong Microsoft 365, Active Directory, networking, and IT operations experience; ability to lead IT service delivery across multiple sites.
Microsoft 365, Active Directory, Exchange Online, SharePoint, Teams, OneDrive, Windows Server, DNS, DHCP, Group Policies
2w
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Lead Clinical Administrative Coordinator - ENT Clinic
Boston, Massachusetts, United States
$20-$25/hr OnsiteFull Time
3+ YOEAssociate's degree plus 3 years customer-support experience OR high school plus 5 years (2 years in healthcare); experience with staffing/scheduling, Microsoft Office, strong communication and organizational skills.
Microsoft Office
2w
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Team Lead, Technical Services
Chelmsford, Massachusetts, United States
$75k-$88k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years service/support experience, 2+ years people leadership; coaching, conflict resolution, metrics analysis, and cross-functional problem solving; bachelor’s in computer science or related preferred.
Salesforce, Support Ticketing Systems
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