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43 customer programs manager jobs at 36 companies in Richmond, VA

1mo
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Customer Success Manager — Government “At Scale” Programs 
McLean or Richmond
HybridFull Time
Exiger
Exiger: AI-powered supply chain risk and compliance management software.
3+ YOE3+ years in customer success, account/program management, or consulting; experience with government/public sector customers and SaaS environments; strong written communication, operational execution, and data-driven engagement skills; bachelor’s degree required.
1Exiger, CRM, CS tools
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1w
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Associate Manager, Customer Delivery
Richmond, Virginia, United States
$105k-$152k/yr HybridFull Time
Altria
AltriaNYSE: MO: Manufacturer and marketer of tobac and nicotine products.
5+ YOEBachelor's or equivalent, 5+ years supporting business/operations/technology, Agile experience, strong SQL and data analysis skills, excellent communication and prioritization.
SQL
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1w
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Senior Associate Process Manager- Customer Protection- Hybrid
Richmond or McLean
$81k-$101k/yr HybridFull Time
Capital One
Capital OneNYSE: COF: Financial services offering credit cards, banking, and loans.
1+ YOEHigh school diploma,1+ year project or process management,experience with Google Suite or Microsoft Office,Tableau and Jira experience preferred,BPM/Lean/Six Sigma certification preferred,AI prompting and fraud/customer service experience preferred.
Google Suite, Microsoft Office, Tableau, Jira
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1w
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Engagement Manager/Project Manager
Richmond, Virginia, United States
OnsiteFull Time
EnterBridge
EnterBridge: Develops custom software and automation solutions for business operations.
3+ YOE3+ years customer implementations or consulting experience; bachelor’s degree; strong stakeholder management, analytical, communication, and problem-solving skills; ability to translate workflows into implementation plans and work with business and technical stakeholders.
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1mo
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Fleet Customer Service Coordinator
Richmond, Virginia, United States
$17-$28/hr OnsiteFull Time
Performance Food Group
Performance Food GroupNYSE: PFGC: Distributes food and related products to the foodservice industry.
1+ YOERespond to fleet inquiries, process complaints, manage toll transponder programs, maintain fleet inventory/maintenance database (RTA), prepare KPI reports; DOT/CSA knowledge and Microsoft Word/Excel proficiency. Minimum 1 year customer service/call center experience.
Microsoft Word, Microsoft Excel, RTA
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2mo
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Division Manager - Communications, Customer Experience, History, and Special Events
Chesterfield County, Virginia, United States
$89k-$120k/yr OnsiteFull Time
Chesterfield County
Chesterfield County: Provides essential public services and utilities to Chesterfield residents.
7+ YOE3+ MgmtBachelor’s degree in recreation, history, marketing, or related field; 7+ years in marketing/special events/engagement; 3+ years supervision; valid driver’s license; pre-employment checks.
Microsoft Office, CRM software
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1mo
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Sr Project Manager
Richmond, Virginia, United States
$130k-$140k/yr OnsiteFull Time
Jewett Automation
Jewett Automation: Designs and builds custom automated factory machinery systems.
Manage projects for custom automation equipment, lead engineering and construction teams, control schedule/scope/budget, identify and mitigate risks, use AI/digital tools, and communicate with customers; PMP and CAD familiarity preferred.
Microsoft Copilot, ChatGPT, AutoCAD, SolidWorks, PLC, HMI
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2mo
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Service Project Manager
Richmond, Virginia, United States
$105k-$125k/yr HybridFull Time
Hyper Solutions
Hyper Solutions: Manufacturer of mission-critical power distribution and data center infrastructure.
Experience in project management, service delivery, or technical operations; strong cross-team coordination, multi-site management, and customer-facing communication.
ERP, CMMS
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1mo
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Regional Service Manager
Roanoke or Glen Allen
OnsiteFull Time
Cobb Technologies
Cobb Technologies: Provides managed IT services and office technology solutions.
3+ Mgmt3+ years leadership experience; manage daily service operations, monitor performance metrics, lead and develop technicians, handle customer escalations, and oversee parts/inventory and service vehicle maintenance.
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3w
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Business Relationship Manager
Richmond, Virginia, United States
$80k-$120k/yr OnsiteFull Time
SAIC
SAICNYSE: SAIC: Provides engineering, IT, and mission support services to government.
6+ YOEExperience managing IT service delivery and customer relationships for state/local government; vendor management, ITIL/ITSM knowledge; PMP/BRMP/ServiceNow experience preferred; bachelor's with 6+ years or equivalent.
Microsoft Office, Microsoft Project, Microsoft Visio, Microsoft SharePoint, ServiceNow
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2mo
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Project Manager
Richmond, Virginia, United States
$90k-$150k/yr OnsiteFull Time
RoviSys
RoviSys: Independent provider of comprehensive process and building automation solutions.
3+ YOE3-5 years of project leadership; MS Office; Microsoft Project; basic HVAC and building automation knowledge; experience with project financials and coordination with customers.
Microsoft Office, Microsoft Project, HVAC systems, P&ID, HVAC controls, Building automation software
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5d
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Senior Customer & Sales Support Strategy & Delivery
Richmond, Virginia, United States
$109k-$181k/yr HybridFull Time
McKesson
McKessonNew York Stock Exchange: MCK: Distributes pharmaceuticals and provides healthcare information technology solutions.
7+ YOE7+ years experience driving strategy and transformation, advanced data analysis and storytelling, SQL and Excel proficiency, business case development, stakeholder engagement, and executive communication.
SQL, Microsoft Excel, Microsoft PowerPoint
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1w
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Tolling Violations Processing Manager
Richmond, Virginia, United States
$85k-$115k/yr OnsiteFull Time
WSP
WSPToronto Stock Exchange: WSP: Provides engineering, design, and environmental consultancy services globally.
3+ YOE3+ years management in high-volume transaction operations, 3-5+ years customer service experience, strong analytical and communication skills, Microsoft Excel/Word/Access proficiency, confidentiality and deadline-driven performance.
Microsoft Excel, Microsoft Word, Access
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2mo
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Junior Project Manager
Richmond, Virginia, United States
$20-$25/hr OnsiteFull Time
Agency
Agency: Automates cybersecurity compliance and managed security operations for startups.
2+ YOEBachelor’s degree; 2+ years in business operations, consulting, customer success, finance, or similar role; highly organized; strong written/verbal communication; proficient with SaaS tools and project platforms; startup experience a plus.
Asana, ClickUp, Monday.com, AI tools
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1w
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Assistant Community Manager
Richmond, Virginia, United States
OnsiteFull Time
Envolve
Envolve: Manages and invests in multifamily apartment communities nationwide.
Knowledge of HUD/HAP and tax credit, MS Word and Microsoft Excel proficiency, understanding of compliance documents and deadlines, strong customer service, team building, and communication skills.
MS Word, Microsoft Excel
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2w
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Sr Manager, Virginia Service Sales & Operations
Richmond, Virginia, United States
$130k-$170k/yr OnsiteFull Time
Otis
OtisNYSE: OTIS: Manufactures, installs, and services elevators and escalators.
5+ YOE5+ Mgmt5+ years elevator industry and people leadership experience preferred; bachelor’s degree highly desired; strong communication, technical aptitude, EH&S knowledge, and ability to manage budgets, hiring, training, and customer escalations.
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1mo
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Manager of Geospatial Training & Support
Richmond, Virginia, United States
OnsiteFull Time
Duncan-Parnell
Duncan-Parnell: A leading provider of geospatial and technology solutions.
Oversee Geospatial Support, Training, Professional Services; lead team; ensure customer-focused outcomes; travel up to 25%.
Trimble, GIS, UAS, Geospatial platforms
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2w
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Warehouse Manager
Williamsburg, Virginia, United States
OnsiteFull Time
Complete TransPack Solutions
Complete TransPack Solutions: Provides transport packaging management and logistics services for manufacturers.
4+ YOE5+ MgmtManage daily warehouse operations, production and labor costs, enforce safety and quality programs, train and develop staff, and ensure customer service and reporting.
Microsoft Word, Microsoft Excel, Microsoft Outlook
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1mo
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Hospital Operations Manager
Richmond, Virginia, United States
OnsiteFull Time
Agiliti
Agiliti: Provides medical equipment management and maintenance for healthcare facilities.
5+ YOE5+ Mgmt5+ years supervision/management experience; manage hospital Asset360 programs, customer relationships, equipment inventory, P&L and billing; recruit/train staff; Microsoft Office proficiency; valid driver’s license; able to lift 75 lbs; flexible hours.
Asset360, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
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Senior Manager, Operations Risk Management
Richmond or United States
$115k-$138k/yr RemoteFull Time
Mission Lane
Mission Lane: Providing inclusive credit cards and digital financial tools for consumers.
5+ YOE5+ Mgmt5+ years first-line operations risk in financial services, 5+ years customer operations and people management, proven track record building risk programs, incident management, executive reporting, data-driven controls, willingness to travel 4–6x/year.
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