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MassachusettsRemote · Hybrid · Onsite · Field · All Environments
MassachusettsRemote · Hybrid · Onsite · Field · All Environments
MassachusettsRemote · Hybrid · Onsite · Field · All Environments
MassachusettsRemote · Hybrid · Onsite · Field · All Environments
32 customer retention manager jobs at 30 companies in Massachusetts
3w
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Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Idaho or Illinois or Kentucky or Maine or Massachusetts or Minnesota or New Jersey or New York or Ohio or Pennsylvania or Texas or Utah or Washington
$110k-$130k/yr RemoteFull Time
5+ YOERequires 5+ years in Customer Success, Account Management, or B2B SaaS; retention and renewal experience; CRM and customer success tool proficiency; analytics, communication, collaboration, and process improvement skills.
Salesforce, Totango, Gainsight
3mo
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Senior Customer Success Manager
Plano or Alabama or Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Idaho or Illinois or Louisiana or Michigan or Massachusetts or Missouri or North Carolina or New Hampshire or New Jersey or Nevada or New York or Pennsylvania or Oregon or Ohio or Rhode Island or South Carolina or Texas or Utah or Virginia or Washington or Wisconsin
HybridFull Time
5+ YOE5+ years in SaaS Customer Success or Account Management, portfolio ownership of retention and adoption, executive stakeholder engagement, data-driven risk management, Salesforce and CS platform experience.
Salesforce, Gainsight, ChurnZero, Catalyst
2mo
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Senior Customer Success Manager
Boston, Massachusetts, United States
HybridFull Time
5+ YOE5+ years in enterprise SaaS customer-facing roles, proven experience managing strategic accounts, leading executive reviews, driving adoption and retention, customer health management, cross-functional partnership, and experience with customer success platforms.
Gainsight, Totango, ChurnZero, Planhat, CRM, Salesforce, Gong, Microsoft Copilot, ChatGPT Enterprise, Claude, Gemini
1w
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Senior Customer Success Manager
United States or California or Colorado or Louisiana or Massachusetts or Michigan or North Carolina or New Jersey or New York or Oregon or Texas or Utah or Virginia or Washington
$120k-$127k/yr RemoteFull Time
4+ YOE4–8 years in customer success, account management, or strategic customer-facing B2B SaaS roles; experience owning retention, expansion, enterprise accounts, executive relationships, analytics, and customer success tooling.
Salesforce, Vitally, Gainsight, Claude, ChatGPT, Slack
2mo
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Customer Success Manager
Boston or United States
$80k-$95k/yr RemoteFull Time
Experienced relationship manager who drives client retention, digital adoption, and portfolio growth; proficiency with Salesforce and Microsoft Office; background in billing/payments or SaaS preferred.
Salesforce, Microsoft Office
3w
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Senior Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington or Wisconsin or District of Columbia
$115k-$120k/yr RemoteFull Time
6+ YOE6–9 years in customer success, account management, or related IT field; strategic account experience; retention and expansion results; Salesforce and Microsoft 365 knowledge; U.S. travel required.
Salesforce, Microsoft 365, Gainsight, ChurnZero
1mo
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Customer Success Manager
Boston, Massachusetts, United States
$109k-$134k/yr HybridFull Time
7+ YOE7+ years in customer-facing SaaS roles managing enterprise portfolios; experience driving adoption, retention, renewals, and expansion; strong communication and stakeholder management.
2mo
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Customer Success Manager
Boston, Massachusetts, United States
HybridFull Time
5+ YOE5+ years in Customer Success or Account Management; customer-facing experience; commercial mindset with data-analysis skills; proactive, able to drive adoption, retention, upsell, and lead strategic reviews.
3w
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Senior Customer Success Manager
Boston, Massachusetts, United States
$106k-$143k/yr HybridFull Time
5+ YOE5+ years in B2B SaaS customer-facing roles with ownership of retention, renewals, and expansion; executive presence, ROI messaging, technical aptitude, cross-functional collaboration.
1mo
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Customer Success Manager (CSM) - SAP Academy for Customer Success - Boston (Hybrid)
Burlington, Massachusetts, United States
$78k-$181k/yr HybridFull Time
2+ YOE2+ years supporting customers or in consulting/account management, ability to drive retention and upsell, AI fundamentals knowledge, strong communication and business acumen, readiness for travel up to 50%.
S/4HANA Finance, SAP SuccessFactors, SAP Business Technology Platform (BTP), SAP Business Data Cloud (BDC)
3mo
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Customer Success Manager II - San Francisco, CA
San Francisco or Atlanta or Boston or Chicago or Dubuque or Dallas or Pune
$90k-$100k/yr OnsiteFull Time
1.5+ YOE1.5+ years SaaS customer success/account management experience, ability to manage a large book of business (50+ accounts), retention and renewal ownership, commercial acumen, analytics-driven risk mitigation, excellent communication.
OpenGov Public Service Platform, ERP
5d
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Principal Product Manager - Customer Experience and AI
United States or Ontario or Boston or Toronto or Waterloo or Waltham
$149k-$186k/yr HybridFull Time
8+ YOERequires 8+ years of SaaS product management experience, a record of improving retention and growth metrics, strategic product leadership, mentoring ability, and experience using AI tools.
6h
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Director, Customer Success - Enterprise
Boston or North America
$168k-$252k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in Customer Success or related go-to-market leadership, including 5+ years managing people leaders; experience scaling enterprise SaaS customer success teams and owning retention and expansion targets.
Claude, Gleen, ChatGPT
1mo
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Customer Engagement Manager, Meal Programs (Remote)
Boston or United States
$95k-$130k/yr HybridFull Time
5+ YOE5+ years in consultative sales/account management in B2B/SaaS/marketplace; proven retention track record; Salesforce experience; strong relationship-building, organization, and data-informed skills; willingness to travel ~25%.
Salesforce
1w
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Relationship Manager
New York City or Boston
HybridFull Time
3+ YOERequires 3–6 years in relationship management, account management, or customer success, with ownership of a book of business and retention accountability. Alternative investments, cybersecurity, or enterprise SaaS experience preferred.
AI tools, Copilot, Claude
4w
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Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
1mo
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Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
1mo
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Director of Customer Long-term Success and Loyalty - Acton, MA / San Diego, CA (Hybrid)
Acton or San Diego
$187k-$281k/yr HybridFull Time
15+ YOEBachelor's degree preferred, 15 years in customer success/experience or related fields, proven cross-functional leadership, strong analytical and program management skills, experience with lifecycle programs and driving retention.
Customer Data Platform (CDP), NPS
1w
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Store Manager
Jacksonville or Florida or Massachusetts or Pennsylvania or Ohio or New Jersey or Nevada or Virginia
OnsiteFull Time
4+ YOE4+ MgmtRequires a high school diploma or GED and 4+ years of retail store management experience, with a record of achieving sales, customer service, and employee retention goals.
POS system
2w
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Account Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kentucky or Massachusetts or Michigan or Minnesota or North Carolina or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington or Wisconsin
$100k-$115k/yr RemoteFull Time
2+ YOERequires 2+ years in quota-carrying account management or customer success, experience selling B2B SaaS, and a record of achieving revenue or retention goals; HR or benefits experience is preferred.
Salesforce, Google Office Suite, Slack
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