1mo
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Senior Customer Support Engineer
Milan or Natick
HybridFull Time
5+ YOE5+ years technical support/customer-facing engineering experience; bachelor’s or master’s in engineering/computer science (or equivalent); strong troubleshooting across hardware, software, and networking; familiarity with PLCs and industrial protocols; professional English and Italian.
PLC, TCP/IP, Ethernet/IP, Profinet, Modbus, DataMan, In-Sight, VisionPro, Deep Learning
1mo
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Support Engineer
India or California or Boston or Florida or Oregon or Seattle or Texas or Bengaluru
RemoteFull Time
Provide technical customer support, troubleshoot cloud data platforms, perform root-cause analysis, document escalations, and work East Coast (ET) hours.
Snowflake, Databricks, BigQuery, SQL
2mo
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Product Support Engineer
Norwood, Massachusetts, United States
$90k-$100k/yr OnsiteFull Time
Technical or scientific graduate with a customer focus; strong communication; global mindset; able to engage with customers and support sales with product demonstrations.
Microsoft Office, CRM, Product Demonstration
3w
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L2 Support Engineer
Cambridge, Massachusetts, United States
$100k-$140k/yr OnsiteFull Time
Experience debugging distributed systems, Kubernetes/Docker, at least one major cloud (GCP/AWS/Azure), observability (Datadog), Python/Redis, SQL/PostgreSQL, Helm/CI-CD, Vault, Linux/Windows, and customer-facing incident handling with on-call rotations.
Kubernetes, Docker, GCP, AWS, Azure, GKE, AKS, Datadog, Python, Redis, rq, Socket.IO, SQL, PostgreSQL, GitHub, GitHub Enterprise Server, Azure DevOps, GitLab, CI/CD, Helm, ArgoCD, Vault, Linux, Windows, Jira
1w
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Tech Support Engineer, MI - I
Lexington or Tokyo or United States
RemoteFull Time
3+ YOERemote technical support for medical imaging customers, 3+ years industry experience, VCP certification within two years, industry certifications preferred, ability to travel occasionally, work outside normal business hours, and comply with FDA/ISO requirements.
FUJIFILM Synapse, HL7, DICOM, VMware, Cisco, Windows Server 2012, Windows Server 2016, Windows Server 2019, Windows Server 2022, SQL Server, Oracle, Linux
2w
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Support Engineer
United States or San Francisco or Sunnyvale or Raleigh or Seattle or Boston or London or Lisbon or Bengaluru or Dublin or Kyiv
RemoteFull Time
4+ YOE4+ years technical customer-facing support; experience with MySQL-like databases, SQL optimization, Linux, Kubernetes, scripting (Python/Bash/Go), distributed systems, AWS/GCP, strong written/verbal English, and participation in on-call rotation.
MySQL, MariaDB, Aurora, Linux, Kubernetes, Python, Bash, Go, AWS, GCP, SQL
1d
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Sr Project Team Support Engineer
United States or Lexington
RemoteFull Time
7+ YOEProvide remote technical and systems support for medical imaging customers; 7+ years industry experience; ConnectWise certification; working knowledge of Windows Server, networking, SQL/Oracle, Synapse, VMWare, HL7/DICOM; strong communication.
Microsoft Server 2012, Microsoft Server 2016, Microsoft Server 2019, Microsoft Server 2022, SQL Server, Oracle, Synapse, VMWare, HL7, DICOM, ConnectWise, XTAM, SecureLink, Automate, SalesForce
1w
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Software Support Engineer (.Net/SQL)
Needham, Massachusetts, United States
$90k-$115k/yr HybridFull Time
5+ YOE5+ years in advanced technical support or escalation engineering; ability to read and debug code; experience with log analysis, databases and SQL; strong communication and customer-first mindset.
C#, Java, Python, NodeJS, .NET, Browser dev tools, ElasticSearch, Splunk, Wireshark, MSSQL, DB2, Oracle, MySQL, SQL, SDLC, agile
1mo
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Enterprise Support Engineer
Westminster or Lake Oswego or Atlanta or Portsmouth or Knoxville
$91k-$125k/yr HybridFull Time
5+ YOE5+ years in technical support/customer success for enterprise software, deep Microsoft Azure Cloud proficiency, expert troubleshooting, telemetry/dashboard development, enterprise stakeholder management, HTML/JSON/CSS and SQL familiarity.
Microsoft Azure Cloud, Trimble CMS Vista ERP, HTML, JSON, CSS, SQL Database, CRM ticketing systems
1mo
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Enterprise Support Engineer
Westminster or Lake Oswego or Atlanta or Portsmouth or Knoxville
$91k-$125k/yr HybridFull Time
5+ YOE5+ years in enterprise software support, strong Azure expertise, SQL, telemetry dashboards, and customer-success orientation.
Microsoft Azure, SQL, HTML, JSON, CSS, Telemetry dashboards, CRM ticketing systems
1mo
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Product Support Engineer
Alabama or Arkansas or Colorado or Florida or Illinois or Indiana or Kentucky or Massachusetts or Maryland or Maine or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or Pennsylvania or South Carolina or Texas or Virginia or Vermont or Washington or Wisconsin or West Virginia or District of Columbia or Medford
$95k-$110k/yr RemoteFull Time
3+ YOE3+ years supporting or operating SaaS applications; strong knowledge of APIs, integrations, and configuration-driven systems; ability to read logs and trace workflows; experience with customer-facing technical issues, vendor management, and clear documentation.
Jira, Confluence, Datadog, Splunk, Jaspersoft, QuickSight
1mo
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Technical Support Engineer, PACS
Boston, Massachusetts, United States
$75k-$100k/yr RemoteFull Time
5+ YOEBachelor's degree or equivalent; 5+ yrs IT support; 3+ yrs healthcare/radiology support; PACS/RIS/DICOM/HL7/EMR experience; Linux+ or RH certifications; strong customer service.
Windows, Linux, MSSQL, PACS, RIS, DICOM, HL7, EMR, Public Cloud, SSRS
2mo
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Manager, Customer Regulatory Support
Marlborough, Massachusetts, United States
$130k-$135k/yr OnsiteFull Time
2+ YOEBachelor's in science/engineering; 2+ years in product management, product support, or quality in life sciences; regulatory/quality fundamentals; leadership; English fluency; travel flexibility
Salesforce, Regulatory documentation systems
2w
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Security Systems Engineer – Remote Support
Woburn, Massachusetts, United States
$45-$55/hr HybridFull Time
3+ YOE3–5 years supporting electronic security systems; strong troubleshooting, Windows Server and TCP/IP networking knowledge; experience with access control, video surveillance, intrusion systems and customer-facing technical support.
C•CURE 9000, Genetec, LenelS2, S2 NetBox, Brivo, Security Expert, DSX, Avigilon Alta, Milestone XProtect, Avigilon Control Center, Eagle Eye Networks, ExacqVision, Windows Server, TCP/IP, VPN, remote desktop, SQL, VMware, Hyper-V
1w
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Field Support Engineer II
Boston, Massachusetts, United States
$77k-$95k/yr FieldFull Time
2+ YOEProvide onsite client support, triage and resolve tickets, perform backup remediation, root cause analysis, patch deployment, and troubleshoot Windows/Mac, Citrix, VMware and networking issues. High school/GED and 2+ years customer-facing and technical experience required.
Windows, Mac Operating Systems, Microsoft Office, MS Terminal Services, Citrix XenApp, VMware, Ghost, Sysprep, Exchange 2003, Exchange 2007, Exchange 2010, Active Directory, VMware ESX, Hardware Firewall/Router
1mo
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AI Development & Support Engineer
Waltham, Massachusetts, United States
HybridFull Time
Develop MCP servers, deploy local LLMs, build agents; strong Linux, Python, and debugging skills; customer support experience.
Python, Linux, Docker, REST APIs, vLLM, Ollama
1mo
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Customer Engineer, SLED, New England Google Public Sector
Cambridge, Massachusetts, United States
$152k-$222k/yr OnsiteFull Time
10+ YOEBachelor's degree or equivalent, 10 years cloud-native architecture experience in customer-facing/support roles, stakeholder presentation skills, cloud and on-prem infrastructure engineering experience, familiarity with virtualization/containerization.
Google Cloud, generative Artificial Intelligence (AI)
2w
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Product Support Engineer
Boston or United States
$130k-$180k/yr RemoteFull Time
4+ YOE4+ years in healthcare data products, 2+ years customer-facing experience, familiarity with SQL or advanced Excel, technical writing skills, experience with AI evals a plus.
SQL, Microsoft Excel
1w
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IT Support Engineer (Remote - Boston)
Boston, Massachusetts, United States
$60k-$65k/yr RemoteFull Time
3+ YOE3+ years technical support experience, strong customer service, troubleshooting Windows/Mac and MS Office, ConnectWise ticketing, ability to travel periodically and work 9am-6pm PT, strong communication skills.
ConnectWise, Microsoft Office, Microsoft Excel, Windows 7, Windows 10, Mac OS, Android, iOS
2w
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Desktop Support Engineer L1 - PR
Portsmouth, New Hampshire, United States
$21-$25/hr OnsiteFull Time
2+ YOE2+ years help desk experience, customer service skills, Windows/macOS imaging, VPN and printer support, proficiency with ServiceNow, MS Office, Exchange/O365, Azure/Entra ID/Active Directory; strong troubleshooting and communication.
ServiceNow, Windows 10, Windows 11, macOS, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft Project, Exchange, O365, Azure, Entra ID, Active Directory, Autopilot, Intune, Cisco, SonicWall, Fortinet
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