3mo
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CX Program & Data Analyst
Waltham, Massachusetts, United States
$86k-$112k/yr HybridFull Time
3+ YOEBachelor’s degree; 3+ years in CX/VoC program management and customer data analysis; strong program management; data processing and synthesis; proficiency in MS Excel/Access, CX platforms, Tableau/Power BI; excellent communication; finance/regulated sector experience a plus.
Microsoft Excel, Microsoft Access, CX platforms, Tableau, Power BI
3mo
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Oracle CX Implementation Consultant (Utilities) - Manager
Atlanta or Raleigh or Charlotte or Chicago or Cincinnati or Cleveland or Columbia or Columbus or Dallas or Baltimore or Rochester or Rosemont or Sacramento or Boston or St. Louis or Denver or Des Moines or Detroit or Buffalo or Florham Park or Fort Worth or Greensboro or Hartford or Houston or Indianapolis or Irvine or Jacksonville or Kansas City or Las Vegas or Little Rock or Los Angeles or Louisville or Birmingham or Fayetteville or Melville or Miami or Milwaukee or Minneapolis or Montpelier or Nashville or New Orleans or New York or Oklahoma City or Orlando or Philadelphia or Phoenix or Pittsburgh or Portland or United States
$99k-$232k/yr OnsiteFull Time
6+ YOE2+ MgmtLead to revenue Oracle implementation with 6 years experience; Bachelor's degree; travel up to 60%; managerial responsibilities.
Oracle CX, Oracle Utilities, CRM
1w
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Managing Director, CX AI Delivery
Boston or Charlottesville or Durham or Columbus
$208k-$275k/yr RemoteFull Time
10+ YOE10+ years leadership in consulting or enterprise CX/contact center operations, P&L ownership, experience with contact center technologies and AI, strong executive communication and strategic skills.
Genesys, Five9, AWS Connect, Google, Salesforce, Zendesk, Cresta, ElevenLabs
1mo
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Senior Customer Experience Operations Manager
Framingham, Massachusetts, United States
$98k-$182k/yr OnsiteFull Time
Experience mapping customer journeys, improving processes, building dashboards, and managing CX tools.
Salesforce, SalesLoft, Matik, ChurnZero, Zendesk, Intercom, Gainsight, SQL, Sigma, Tableau, Power BI
3d
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Customer Experience Manager
Austin or Boston or Denver or New York City
$106k-$208k/yr HybridFull Time
6+ YOE6+ years in CX/insights with experience designing listening programs, synthesizing quantitative and qualitative feedback, managing closed-loop processes, and influencing cross-functional stakeholders.
Medallia, Qualtrics, GenAI, natural language processing, sentiment analysis
2mo
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Senior Customer Experience Manager (CXM) – Strategic
Boston, Massachusetts, United States
$120k-$170k/yr HybridFull Time
7+ YOE7+ years in customer success or CX leadership; strong account management with Fortune 100; AI/ML experience; prompt tuning; excellent communication; customer-first mindset; fast-paced environment.
AI/ML platforms, LLMs, Enterprise automation tools
1mo
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Senior Strategic Channels & Alliances Manager
Boston, Massachusetts, United States
$162k-$200k/yr RemoteFull Time
7+ YOE7+ years in channel/partner/alliance roles in SaaS, proven SI recruitment and activation, deep understanding of systems integrators, commercial planning, senior stakeholder management, Salesforce fluency, and experience in ITSM/EX/CX domains.
Salesforce, ServiceNow
2mo
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Senior Client Service Manager, Client Experience
Palo Alto or New York or San Francisco or San Diego or Century City or Los Angeles or Boulder or Seattle or Salt Lake City or Washington, D.C. or Boston or Austin
$163k-$221k/yr OnsiteFull Time
7+ YOE7+ years in client experience or professional services; leadership of CX programs; bachelor’s degree; JD/MBA/PMP preferred; strong data analysis and CRM skills.
CRM, Data analysis tools
3w
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Director, Strategy & Change Enablement, CXAI
Boston or Charlottesville or Durham or Columbus or Toronto or Vancouver
$132k-$165k/yr RemoteFull Time
7+ YOE7+ years leading large-scale transformation or change management; bachelor's in business/economics required; strong financial acumen, storytelling, program management, and CX metrics fluency (CSAT, NPS).
3w
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Director, Strategy & Change Enablement, CXAI
United States or Canada or British Columbia or Ontario or Alberta or Charlottesville or Durham or Columbus or Boston or Toronto or Vancouver or Calgary
$132k-$165k/yr RemoteFull Time
7+ YOE7+ Mgmt7+ years leading large-scale transformation or change management; deep CX metrics fluency; strong financial acumen; exceptional storytelling and program management; bachelor's in Business/Economics required; MBA preferred.
3mo
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Staff Domain Expert, Customer Support
Palo Alto or Boston or Denver or New York or San Francisco
$150k-$180k/yr OnsiteFull Time
7+ YOE7+ years in customer-facing CX roles; automation/AI experience in support; familiarity with CS tools; able to travel in North America.
Salesforce Service Cloud, Zendesk, ServiceNow, Intercom, Freshdesk, Workato
2w
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Technical Presales – Strategic Account Manager (Massachusetts)
Boston or Amsterdam
RemoteFull Time
10+ YOE10+ years in technical presales for B2B SaaS, deep NPS/CX expertise, solution architecture and integration experience, proven enterprise presales and account management skills, bachelor's degree required.
Salesforce
3w
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Associate Director, Site Experience
Boston or Bellevue
$149k-$245k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in e-commerce merchandising/site experience, 3+ years leading teams; strong data analysis, A/B testing, CX strategy, cross-functional partnership, and executive communication skills.
1w
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Consumer Experience Strategy Lead
Cambridge or Morristown
$134k-$193k/yr OnsiteFull Time
7+ YOEBachelor's or equivalent experience,7+ years CX/UX strategy experience at large/global organizations,digital product and measurement expertise,strong analytics,communication,and stakeholder leadership;international experience and professional English.
1mo
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MEP Commissioning Engineer
New York City or Boston
OnsiteFull Time
Socotec: Provides testing, inspection, and certification services for building safety.
7+ YOEBachelor's in Mechanical or Electrical Engineering, 7+ years building industry experience, 5+ years commissioning experience, familiarity with ASHRAE/NYC codes and Cx processes, experience with BlueRithm/Cx Alloy/Bluebeam/Procore and Building Management Systems; PE/CxA/LEED preferred.
BlueRithm, Cx Alloy, Bluebeam, Procore, Building Management Systems, Microsoft Office, IR thermometers, light meters, CO2 meters, IR cameras
1mo
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Director, Customer Experience & Growth
Providence or Boston or Fall River
$140k-$160k/yr HybridFull Time
8+ YOE8+ years in eCommerce/marketplace/CX/growth with proven marketplace revenue ownership (Amazon preferred), strong customer analytics/VOC skills, and experience leading cross-functional teams to drive revenue and retention.
Amazon
1w
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Head of Loyalty Strategy
Boston or Jersey City or Merrimack or Smithfield
$125k-$258k/yr OnsiteFull Time
10+ YOE10+ years in marketing/CX/strategy or loyalty, experience building customer-centric loyalty programs, strong people leadership, customer research and measurement skills, ability to define metrics and run test-and-learn initiatives.
3w
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Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS
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