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55 escalations manager jobs at 32 companies in Springfield, OH

2w
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Service and Escalations Project Coordinator
Columbus, Ohio, United States
OnsiteFull Time
Improveit Home Remodeling
Improveit Home Remodeling: Provides residential window, bathroom, and kitchen remodeling services.
2+ YOE2+ years customer service or project management in home improvement, high school diploma, Microsoft Office and Salesforce.com proficiency, able to type 40+ WPM, subcontractor management experience preferred.
Microsoft Office, Salesforce.com
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2mo
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Associate Project Manager - National Projects
Columbus, Ohio, United States
OnsiteFull Time
Loeb Electric
Loeb Electric: Wholesale distributor of electrical products and lighting solutions.
1+ YOE2+ years project coordination or equivalent experience; experience in distribution/lighting/electrical; proficiency with Microsoft Office, Excel (advanced functions), Smartsheet, and ERP; ability to manage schedules, forecasts, and customer escalations; up to 25% travel.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Smartsheet, ERP
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3w
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Assistant Store Manager
Columbus, Ohio, United States
OnsiteFull Time
Shoppers World
Shoppers World: Retailer offering discount apparel and household items.
Supervise staff, provide customer service, manage inventory and merchandising, conduct training and scheduling, handle customer escalations.
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1mo
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Nurse Manager
Columbus, Ohio, United States
$95k-$109k/yr OnsiteFull Time
Recovery Innovations
Recovery Innovations: A behavioral health organization providing peer-powered support and clinical services focused on recovery.
4+ YOE2+ MgmtValid state RN license, BSN required (MSN preferred), 4+ years nursing (incl. 2 years behavioral health) and 2 years management, basic computer skills, documentation and de-escalation ability.
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3w
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Manager, Investor Services
United States or New York City or Columbus or Austin or San Francisco
$147k-$203k/yr RemoteFull Time
Upstart
UpstartNasdaq: UPST: AI-powered lending marketplace for consumer and automotive loans.
5+ YOE5+ years in operations or program management; experience leading complex cross-functional initiatives, operational execution, escalation management, governance, stakeholder influence, and strong written/verbal communication.
ChatGPT, Glean, Claude, Delphina
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3d
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Business Insurance Manager
Tempe or Columbus or San Antonio
OnsiteFull Time
JPMorgan Chase
JPMorgan ChaseNYSE: JPM: Global financial services firm providing banking and investment solutions.
Experience building insurance servicing operations, designing workflows and escalation paths, driving cross-functional initiatives, stakeholder management, process improvement, and working knowledge of AI/ML concepts.
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1w
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Customer Success Manager
Coppell or Waltham or Lewis Center or Lithia Springs or Tampa or Irvine or Santa Clara or Tukwila
HybridFull Time
Centersquare
Centersquare: Provides secure colocation and data center connectivity services.
5+ YOE5+ years customer-facing experience in data center colocation or managed hosting; bachelor\u0002s degree required; strong executive communication, account retention and escalation management skills; ability to travel up to 50%.
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3d
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Manager, Customer Success
United States or Dublin
$85k-$110k/yr RemoteFull Time
Bold Penguin
Bold Penguin: Provides digital platforms for commercial insurance quoting and distribution.
6+ YOE3+ MgmtBachelor's degree, 3+ years people leadership, 6+ years insurance experience (P&C preferred), ability to manage escalations, data-driven decision making, knowledge of digital insurance platforms and APIs.
Customer Success Platforms, APIs, Slack
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2mo
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Global Customer Quality Manager
Westerville, Ohio, United States
OnsiteFull Time
Vertiv
VertivNYSE: VRT: Provides critical power and cooling for data centers.
7+ YOE7+ years in quality, manufacturing, or customer quality; experience managing global customer accounts and escalations; strong problem-solving and cross-functional leadership.
8D, Root Cause Analysis, PFMEA
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4d
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HVAC Area Service Manager
Worthington, Ohio, United States
$95k-$105k/yr FieldFull Time
CMS Nextech
CMS Nextech: Provider of nationwide commercial HVAC and refrigeration service solutions.
10+ YOE10+ years HVAC service experience, management preferred; technical leadership, recruiting/hiring, training development, customer escalation handling, ability to travel and lift heavy equipment.
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Case Manager (47090)
Xenia, Ohio, United States
FieldFull Time
TCN Behavioral Health Services
TCN Behavioral Health Services: Providing accessible mental health and substance abuse treatment.
3+ YOEProvide intensive ACT case management for individuals with serious mental illness; maintain clinical documentation; meet billable hour targets; valid Ohio driver\u007Fs license and auto insurance; First Aid, CPR, de-escalation required.
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2mo
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Nurse Manager (RN)
Dublin, Ohio, United States
OnsiteFull Time
Spring View Hospital
Spring View Hospital: Community hospital providing acute care and specialty medical services.
1+ YOERN license, associate degree in nursing, 1 year psychiatric experience preferred, CPR and de-escalation certification within 30 days.
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1w
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Nurse Manager
Columbus, Ohio, United States
$44-$68/hr OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNASDAQ: ACHC: Provides inpatient and outpatient behavioral healthcare and addiction treatment.
2+ YOE1+ MgmtCurrent RN license in Ohio, CPR and de-escalation/restraint certification, 2 years RN experience required (3 preferred), BSN preferred, 1 year charge/admin experience required; recruitment, training and policy duties.
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3w
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Assistant Manager
Columbus, Ohio, United States
OnsiteFull Time, Part Time
World Market
World Market: Sells imported furniture, home decor, and specialty food products.
2+ YOELead store teams, drive sales and operations, provide coaching, de-escalate situations; ability to lift 40 lbs, stand for long periods, flexible schedule including nights/weekends/holidays; 2+ years leadership experience in retail preferred.
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1w
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Case Manager
Xenia, Ohio, United States
$19-$21/hr FieldFull Time
TCN Behavioral Health
TCN Behavioral Health: Provides comprehensive mental health and substance use treatment services.
3+ YOE3+ years working with SMD population; associate degree or HS diploma with experience; First Aid, CPR, de-escalation required; valid Ohio driver’s license and automobile insurance; maintain OMHAS-appropriate licensure; documentation and billable-hour compliance.
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1mo
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9141 - Assistant Store Manager PT
Columbus, Ohio, United States
OnsitePart Time
Lids
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Manage store sales and staff, execute visual merchandising and inventory tasks, operate MPOS/POS systems, lift up to 50 lbs, stand and walk frequently, resolve customer escalations, recruit/train associates.
MPOS, Lids Custom, Point-of-Sale
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2w
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Site Manager - Flying Ace Express Car Wash
Huber Heights or Dayton
$65k/yr OnsiteFull Time
Express Wash Concepts
Express Wash Concepts: Operator of express tunnel car wash locations.
2+ YOEHigh school diploma required (associate/bachelor's preferred),2+ years leadership experience in customer-facing/operational roles,customer service and de-escalation skills,ability to work weekends/holidays,and basic computer proficiency.
POS systems, Microsoft Office, Google Workspace
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1w
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Clinical Manager (LISW-S or LPCC-S)
Trotwood, Ohio, United States
OnsiteFull Time
Personal Growth Counseling Services
Personal Growth Counseling Services: Provides outpatient mental health and addiction recovery services.
3+ YOE2+ MgmtMaster's or Doctoral degree, active unrestricted Ohio LISW-S or LPCC-S, 3+ years clinical experience with 2+ years supervisory experience, First Aid/CPR/De-escalation within 90 days, familiarity with Ohio Medicaid and EHR systems.
EHR
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2mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
PNC Financial Services
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
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2mo
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Director Finance Operations- Adena Critical Access Hospitals (Days) FT
Washington Court House or Greenfield or Waverly
OnsiteFull Time
Adena Health
Adena Health: Provides healthcare services to communities in southern Ohio.
2+ YOE2+ MgmtBachelor's in Business/Finance/Accounting; 2-7 years healthcare management; de-escalation training within 6 months.
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