158 escalations jobs at 70 companies in Miami Gardens, FL
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Supervisor of Resolutions / Escalations
Sunrise, Florida, United States
$60k/yrOnsiteFull Time
Choice Home Warranty: Provider of residential home warranty and service contract plans.
3+ Mgmt3+ years supervisory experience in escalations or customer service, strong coaching and analytical skills, proficiency with Microsoft Office/Excel, experience managing KPIs and process improvements; bachelor's degree preferred.
Adolescent Wellness Academy: Provide intensive mental health therapy programs for teenagers.
Experience working with adolescents, de-escalation and documentation skills, bilingual English/Spanish required; emotionally regulated and able to escalate clinical concerns.
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yrOnsiteFull Time
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
Hotwire Communications: Providing fiber-optic internet, television, and voice services.
10+ YOE10+ years in partnership or JV management with executive relationship building, governance, commercial acumen, escalation management, and cross-functional leadership.
INFUSE: Provides B2B lead generation and data-driven marketing services.
Proven client-relationship experience, strong communication and interpersonal skills, ability to manage priorities, handle escalations, and perform administrative tasks.
Hematology Oncology Associates of the Palm Beaches: Provides cancer treatment and hematology medical services.
Assesses oncology and hematology patient symptoms, prioritizes needs, escalates critical concerns, documents in the EMR, provides instructions, and coordinates care and follow-up.
Boys & Girls Clubs of Broward County: Provides youth programs supporting academic, social, health, and career development.
Working knowledge of academic, education, career, health, and physical education programs; strong interpersonal skills, judgment, patience, and ability to de-escalate crises.
Blue NileNYSE: SIG: Online retailer of diamonds and custom engagement rings.
Sales experience, leadership ability, customer escalation management, coaching skills, adaptability, jewelry industry knowledge, and ability to manage KPIs and team performance.
Inspected: Remote virtual inspection and permitting platform for construction projects.
5+ YOE5+ years regulatory compliance or municipal permitting experience; supervisory/lead experience; strong statutory research, professional writing, escalation, and stakeholder-management skills.
Microsoft Office, Google Workspace, CRM systems, Permit Hub, document-management systems
Sanitas Medical Center: Provides comprehensive primary and urgent care medical services.
1+ YOEHigh school diploma,1-3 years customer-facing experience, strong communication, computer and scheduling skills, ability to handle escalations and protect PHI.
Macy'sNYSE: M: Operates department stores selling apparel, home goods, and luxury items.
Ability to identify suspicious activity, communicate with customers, colleagues, leaders, and law enforcement, use de-escalation procedures, handle confidential information, and apprehend shoplifters.
Archstone Behavioral Health: A behavioral health facility focused on addiction treatment and mental health services.
1+ YOELicensed (LCSW or LMHC) or registered intern (MSW or MHC); 1 year substance abuse counseling preferred; strong trauma-informed care and de-escalation skills.
Chicago or Minnesota or Massachusetts or Maryland or Wisconsin or Washington or White Plains or Reston or Texas or South Carolina or Georgia or Florida or Pennsylvania or North Carolina or Delaware or Connecticut or Crum Lynne or California or Missouri or Boca Raton
$113k-$188k/yrRemoteFull Time
TransUnionNYSE: TRU: Provides global credit reporting and risk management information solutions.
5+ YOERequires 5+ years in penetration testing and red teaming, expertise in privilege escalation, lateral movement, phishing, social engineering, reporting, and Python, Bash, or Git development.
Acadia HealthcareNASDAQ: ACHC: Operator of behavioral health and addiction treatment facilities.
1+ MgmtBachelor's in clinical healthcare, risk management, business or related; supervisory experience; certifications in CPR and de-escalation/restraint; knowledge of clinical risk, incident reporting, and compliance.
New Charter Technologies: Provides managed IT and cybersecurity services for businesses.
1+ YOEAt least one year of customer service experience, basic IT knowledge, effective communication, teamwork, and ability to manage and escalate service requests within established service levels.
Crisis24: Integrated risk management and global crisis response solutions.
2+ YOE2+ years GSOC or security operations experience, demonstrated leadership, strong incident monitoring and escalation skills, excellent written and verbal communication, multitasking under pressure.
GSOC monitoring platforms, mass notification systems, VMS/CCTV, access control platforms, intelligence systems
Future Tech Enterprise: Provides global IT solutions and enterprise managed technology services.
3+ YOE3+ years ServiceNow experience, familiarity with ERP and asset tracking, SLA monitoring and escalation, intermediate Excel, strong communication and attention to detail; U.S. citizenship required.
Turnberry: Develops and operates luxury real estate and hospitality assets.
Customer service experience preferred; requires communication, basic computer and computational skills, local area knowledge, multitasking, teamwork, and ability to de-escalate difficult situations.