2,084 support manager jobs at 1,156 companies in Berkeley, CA
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Senior Manager, Support Operations
New York or San Francisco or United States
HybridFull Time
Rippling: Unified platform managing workforce HR, IT, and finance operations
10+ YOE10+ years in operations/support ops leadership in fast-growing B2B software, experience managing program managers and global/BPO relationships, expert knowledge of customer support technologies and strong executive communication.
Salesforce, Fin, JIRA, Slack, Decagon, Sierra, IEX, NICE, Microsoft 365
Vapi: Build and deploy AI-powered voice agents via flexible APIs.
5+ YOE2+ Mgmt5+ years in high-intensity technical support or solutions roles; 2+ years of people management; fluent in REST APIs, webhooks, and event-driven systems; enterprise support experience; AI voice latency knowledge; code ability in Python/JavaScript; SIP/WebRTC/Twilio experience; autonomous, scalable mindset.
OpenAI: Develops artificial intelligence models and generative AI software services.
8+ YOE8+ years leading support operations with vendor management, automation, service governance, data-driven metrics, and partnering with engineering to operationalize AI across support.
Mill: Provides smart kitchen bins that recycle food waste.
5+ YOE5+ years in manufacturing operations or field support for large hardware products; vendor management and program management experience; ability to travel domestically and internationally.
New York or San Francisco or Buenos Aires or London
$150k-$220k/yrOnsiteFull Time
Profound: Analytics platform for brand visibility in AI-generated search results.
5+ YOE2+ Mgmt5+ years in technical support/customer engineering with 2+ years managing engineers; experience building support at high-growth SaaS/AI companies; hands-on troubleshooting of integrations and on-call/24/7 coverage design.
Support Account Manager - Escalations & Account Support
Oakland, California, United States
$115k-$138k/yrHybridFull Time
Fivetran: Automates data movement into cloud data warehouses.
2+ YOE2-4 years in customer support operations, technical account coordination, or support program management; strong communication, organization, cross-functional collaboration; technical aptitude; flexible for after-hours/on-call work.
Zendesk, SupportLogic, Jira, Looker, Backstage, AI-enabled tools and automation
Mexico or San Jose or Durham or Mexico City or Bangalore or Pune or Hoofddorp or Belgrade or Barcelona or Singapore or Sydney or Tokyo
HybridFull Time
NutanixNASDAQ: NTNX: Sells cloud software and hyperconverged infrastructure for enterprises.
2+ YOE3+ Mgmt3+ years management in a technical environment, 2+ years as a technical engineer, BS in Computer Information Systems or equivalent, strong leadership, account/project management, scheduling, and advanced written/verbal communication (English).
Lawrence Livermore National Laboratory: Develops science and technology for United States national security.
Ability to obtain DOE Q clearance, bachelor’s degree or equivalent, experience coordinating application/IT help-desk support, knowledge of ITSM/ServiceNow, and experience directing/supporting lower-tier staff.
8+ YOEBachelor's degree or equivalent,8 years project management or customer-facing experience; experience with AI/ML/automation, international product launches, and cross-functional stakeholder leadership; Master’s preferred.
Episcopal Community Services of San Francisco: Provides housing and essential services to end homelessness in San Francis.
2+ YOE5+ MgmtSupervise and develop support services programs and staff; ensure contract compliance, documentation, crisis intervention, and strong administrative skills. Requires supervisory experience and leadership in social services.
Stripe: Provides online payment processing and financial infrastructure for businesses.
12+ YOE12+ years of product management experience; strong user empathy and UX focus; experience building multi-year vision and roadmaps for large-scale products; cross-team leadership; technical background; strong communication skills.
AECOMNYSE: ACM: Provides infrastructure consulting and engineering services for global projects.
3+ YOEBA/BS and 3 years experience (or equivalent); prior exposure to BART projects required; proficiency with Microsoft Word, Excel, PowerPoint, Outlook; Primavera P6 helpful; strong communication and project coordination skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Primavera P6
Livingston or New York City or Sunnyvale or San Francisco or Bellevue or Dallas
$165k-$242k/yrOnsiteFull Time
CoreWeaveNASDAQ: CRWV: Specialized cloud infrastructure provider for high-performance AI workloads.
4+ YOE4+ Mgmt4+ years managing technical support or field engineering teams, hands-on technical background, experience in SaaS/AI/ML, data-driven management, strong cross-functional communication, familiarity with cloud infrastructure and ML tooling.
Stanford Federal Credit Union: Provides banking, mortgage, and loan services to members.
3+ YOE3+ years management in a financial institution; strong ops/regulatory compliance; lead, coach, and develop staff; proficient in Microsoft apps; FISERV DNA exp preferred.
Solano County: Providing essential public services and governance to local residents.
5+ YOE2+ MgmtFive years administrative/managerial experience; one year in purchasing or supply management; two years supervisory experience; bachelor’s degree in Business Admin, Accounting, Finance or related field; valid CA Driver’s License; relevant certifications desirable.
Microsoft Office, Procurement Systems, General ledger/financial reporting tools
HumanGood: Operates nonprofit senior living and affordable housing communities nationwide.
3+ YOE1+ MgmtOversee memory support program; 3-5 years dementia care, 1 year supervision; HS diploma required, BA preferred; First Aid/CPR; 2+ years in assisted living management.