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1,796 customer experience manager jobs at 798 companies in Austin, TX

3w
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Customer Experience Manager
Austin, Texas, United States
HybridFull Time
Portnox
Portnox: Cloud-native zero trust network access control and endpoint security.
3+ YOE3–7 years in customer success, account management, project management, or sales (SaaS/cybersecurity preferred). Familiarity with Salesforce and customer success tools, strong project management, communication, and problem-solving skills. Bachelor’s degree preferred.
Salesforce, GUIDEcx, Planhat
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2w
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Customer Experience Manager
Austin, Texas, United States
$70k-$80k/yr OnsiteFull Time
American Air, Plumbing & Electric
American Air, Plumbing & Electric: Provides residential HVAC, plumbing, and electrical services in Florida.
Proven call center leadership, coaching and team development skills; experience with telephony/call center technology and Microsoft Office; strong communication, problem-solving, and scheduling flexibility; bachelor's degree and 5+ years leadership preferred.
Microsoft Office, ServiceTitan
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1mo
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Customer Experience Manager
Austin, Texas, United States
OnsiteFull Time
Cloudflare
CloudflareNYSE: NET: Provides security and performance services for internet properties.
3+ YOE3+ years in customer success/account management or sales, 2+ years industry experience preferred, Bachelor's degree or professional qualification, strong SaaS retention and value-selling skills, networking knowledge, project management and cloud implementation experience; French or German preferred.
LLMs, CRM
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3w
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Customer Experience Manager
Cedar Park, Texas, United States
$15/hr OnsiteFull Time
Five Below
Five BelowNASDAQ: FIVE: Specialty value retailer selling products for five dollars or less.
2+ MgmtHigh school diploma, minimum 2 years management experience, strong verbal/written communication, multi-tasking, ability to lift 25 lbs, operate register, work a flexible schedule including days, evenings, weekends, and occasional overnight/travel.
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4w
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Customer Experience Manager
Austin, Texas, United States
$70k-$90k/yr OnsiteFull Time
Brilliant Earth
Brilliant EarthNASDAQ: BRLT: Retailer of ethically sourced diamonds and fine jewelry.
Proven retail people management and sales leadership, strong business acumen, CRM experience, excellent communication, BA preferred, ability to analyze data and drive showroom performance.
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1mo
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Retail-Customer Experience Manager-Part Time
Bee Caves, Texas, United States
OnsitePart Time
Michaels
Michaels: Retail chain for arts, crafts, and custom framing supplies.
Retail management experience; able to lead front-end operations; strong customer service, omnichannel processes, inventory, and team coaching.
POS system, cash handling, inventory management
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1mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
Accenture
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
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2mo
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Customer Experience Lead
Los Angeles or Austin
OnsiteFull Time
Truemed
Truemed: Facilitates tax-free HSA and FSA payments for wellness merchants.
3+ YOE3-5 years in customer support/experience with metrics ownership; strong written communication; leadership/mentoring experience; ability to analyze trends and communicate insights; detail-oriented with bias toward action.
AI workflows, support platforms, macros/templates, analytics dashboards, knowledge bases
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1mo
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Customer Experience Coordinator
Bastrop, Texas, United States
$14-$15/hr OnsitePart Time
The TJX Companies
The TJX CompaniesNYSE: TJX: Operates global off-price retail stores for apparel and home.
1+ YOE0.5+ Mgmt1 year retail and 6 months leadership experience; flexible schedule including nights and weekends; strong merchandising, communication, and organizational skills.
POS system, merchandising tools
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2d
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Customer Experience Banker - Bartlett
Bartlett, Texas, United States
OnsiteFull Time
Huntington
HuntingtonNASDAQ: HBAN: Provides regional commercial, consumer, and mortgage banking services.
1+ YOEHigh school diploma/GED or bachelor's, minimum 1 year customer service experience, cash handling skills, comfort with mobile/online banking technology, sales and relationship management abilities.
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2w
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Agent Experience Manager
Austin, Texas, United States
OnsiteFull Time
Compass
CompassNYSE: COMP: Technology-enabled residential real estate brokerage and agent software platform.
2+ YOE2+ years customer-service or operations experience, strong communication and problem-solving, ability to support and train agents, experience with Zendesk/Salesforce/Confluence a plus, ability to lift 25 lbs.
Zendesk, Salesforce, Confluence
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2mo
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Customer Experience Team Lead
Denver or Westlake
$33-$40/yr OnsiteFull Time
Robinhood
RobinhoodNASDAQ: HOOD: Provides a commission-free platform for investing and financial services.
Active FINRA Series 7 and Series 63; Series 9/10 or 24 preferred or able to obtain 9/10 within 120 days; strong coaching/leadership; excellent written and verbal communication; fast-paced, high-volume environment; analytical problem-solving; scheduling flexibility.
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2mo
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Customer Experience Supervisor I - Tech Ridge Ctr
Austin, Texas, United States
$21-$26/hr OnsiteFull Time
JCPenney
JCPenney: Retailer of apparel, home goods, and beauty products.
Lead and coach store associates, manage cashier performance, handle hiring/training, and drive customer service and sales.
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20h
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Office Experience Manager
Dripping Springs or Lakeway or Austin
OnsiteFull Time
H&R Block
H&R BlockNYSE: HRB: Provides income tax preparation and small business financial services.
3+ YOEBachelor's degree or equivalent, minimum 3 years related experience with managerial responsibility in retail/service, strong people leadership, client-centric mindset, data fluency, and ability to lead change and maintain on-site presence.
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4w
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Services Experience Manager - Austin TX
Cedar Park, Texas, United States
$55k-$87k/yr OnsiteFull Time
Best Buy
Best BuyNYSE: BBY: Sells consumer electronics and provides technical support services.
2+ YOE2+ Mgmt2 years supervisory/manager experience, 2 years sales/customer service or electronics repair, 1 year managing expenses and revenue; ability to lead teams, coach staff, analyze performance metrics, and drive customer experience and revenue.
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1w
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Customer Experience Engineering Team Manager
Austin, Texas, United States
OnsiteFull Time
Apple
AppleNASDAQ: AAPL: Designs and sells consumer electronics, software, and online services.
Lead an engineering team to design intuitive customer experiences for Apple Services and reduce customer support friction.
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4w
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Manager, Workplace Experience
San Francisco or Austin or New York City
$170k-$200k/yr HybridFull Time
Airwallex
Airwallex: Global financial platform for business payments and money management.
5+ YOE1+ Mgmt5+ years in people-focused roles; 1+ year managing people, vendors, or cross-functional projects; strong customer service, communication, problem solving; experience with Google Suite and Slack; familiarity with Pigment, Oracle, AuditBoard, Ironclad a plus.
Google Suite, Slack, Pigment, Oracle, AuditBoard, Ironclad
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1w
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Member Experience Manager - Austin
Austin, Texas, United States
$70k/yr OnsiteFull Time
Industrious
Industrious: Provides premium flexible office space and coworking solutions.
On-site 5 days/week in Austin; ability to lift/carry/push/pull up to 25 lbs, stand/bend/kneel/walk for long periods, operate appliances, perform food prep and cleaning; strong interpersonal and community engagement skills.
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1w
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Customer Experience Lead-The Domain VS
Austin, Texas, United States
$18-$23/hr OnsiteFull Time
Victoria's Secret & Co.
Victoria's Secret & Co.NYSE: VSCO: Retailer of lingerie, apparel, and beauty products.
Retail leadership role focused on driving sales, coaching associates, maintaining visual standards, managing labor, and performing physical tasks (lift up to 40 lbs). Retail experience and ability to work flexible hours required.
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2w
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Customer Success Manager
Austin, Texas, United States
HybridFull Time
AlertMedia
AlertMedia: Provides emergency communication and threat intelligence software for organizations.
2+ YOE2+ years customer success or account management; SaaS experience preferred; experience with Salesforce or HubSpot; strong communication, organization, and account management skills; familiarity with Gainsight preferred.
Gainsight, Salesforce, HubSpot
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