122 customer retention manager jobs at 95 companies in Texas
1mo
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Supervisor, Customer Retention
Irving, Texas, United States
OnsiteFull Time
3+ YOE3–5+ years inbound sales/call center/retention experience, prior supervisory experience, strong coaching and analytical skills, proficiency with CSG, Five9, Sugar CRM, excellent communication.
CSG, Five9, Sugar CRM
2mo
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Customer Retention Manager
Fajardo or Iowa or Nebraska or Texas or Illinois or Michigan or Florida or Colorado or Kentucky or Indiana or Missouri or New York or Pennsylvania
OnsiteFull Time
Must be 21+, valid driver’s license, pass drug screen and background check; responsible for contacting non-renewing customers, collections, record keeping, and supporting store operations; ability to lift 50+ lbs and demonstrate leadership and communication skills.
1mo
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Customer Relations and Retention Manager, Executive Team
Austin, Texas, United States
$76k-$84k/yr OnsiteFull Time
GFiber: An Alphabet providing fiber internet and webpass services to homes and businesses across the United States.
5+ YOE3+ Mgmt5+ years ISP operations, 3+ years leading customer-facing teams; experience with escalation management, data analysis, KPI development; willingness to work nights/weekends and participate in on-call rotation.
SQL, Google Sheets, Microsoft Excel
1mo
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Vice President, Customer Retention & Lifecycle Management
Alabama or Arkansas or Arizona or Florida or Georgia or Iowa or Idaho or Illinois or Indiana or Kansas or Louisiana or Maryland or Missouri or Mississippi or North Carolina or North Dakota or Nebraska or New Mexico or Nevada or Oregon or Oklahoma or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah
RemoteFull Time
10+ YOE10+ years leadership in retention, lifecycle marketing, or customer experience; experience reducing churn, predictive analytics, journey orchestration, A/B testing, strong commercial and cross-functional leadership; Bachelor's required, MBA preferred.
4d
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Customer Retention Specialist - State Farm Agent Team Member
Round Rock, Texas, United States
$19-$22/hr OnsiteFull Time
Strong interpersonal, communication, listening, and problem-solving skills; customer service or account management experience preferred; must obtain applicable state insurance licenses.
1w
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Growth Retention Lead
Austin, Texas, United States
OnsiteFull Time
2+ YOERequires 2–8 years in operations, product or program management for customer success, retention, account management or sales, plus escalation management, strong writing, communication, data, automation and problem-solving skills.
3mo
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Customer Retention Specialist - State Farm Agent Team Member
Boerne, Texas, United States
$55k-$75k/yr OnsiteFull Time
Customer service-focused role requiring strong communication, organization, and licensing in Property & Casualty; ability to refer sales opportunities; prior CS or account management preferred.
2mo
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Customer Success & Retention Specialist
Richardson, Texas, United States
$60k/yr OnsiteFull Time
2+ YOE2+ years in customer success/retention or service; strong communication and problem-solving; experience with Salesforce or similar CRM; ability to manage cases, balance priorities, and collaborate across teams (solar/energy/home improvement experience preferred).
Salesforce
6d
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Retention Operations Program Manager (789568)
Boise or Plano
HybridFull Time
5+ YOEBachelor's degree or equivalent experience, 5+ years in sales operations, program management, customer success, or renewal programs in B2B technology, SaaS, or telecom, plus cross-functional program leadership and English fluency.
Salesforce, Gainsight, Lean, Six Sigma
3w
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Residential Retention Specialist
Dallas, Texas, United States
OnsiteFull Time
1+ YOEHigh school diploma or GED, 1+ year of property management experience preferred, strong customer service and communication skills, basic accounting and math skills, and Microsoft Office proficiency.
Microsoft Office, Microsoft Word, Microsoft Outlook, Microsoft Excel
2mo
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Customer Retention Specialist - State Farm Agent Team Member
Arlington, Texas, United States
$50k/yr OnsiteFull Time
Strong interpersonal, communication, and problem-solving skills; detail-oriented; previous customer service or account management preferred; must obtain applicable state insurance licenses.
1mo
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Customer Retention Specialist - State Farm Agent Team Member
Austin, Texas, United States
$37k-$45k/yr OnsiteFull Time
Customer service or account management experience preferred; strong interpersonal, communication, and problem-solving skills; detail-oriented; must obtain applicable state insurance licenses.
1mo
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Customer Retention Specialist - State Farm Agent Team Member
Arlington, Texas, United States
$40k-$50k/yr OnsiteFull Time
Manage customer renewals and outreach, maintain accurate records, identify opportunities to improve satisfaction; strong communication and problem-solving; must obtain applicable state insurance licenses.
6d
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Membership Retention Sales Manager
Coppell, Texas, United States
OnsiteFull Time
4+ YOE1+ MgmtBachelor’s degree or equivalent, 4–6 years in inside sales, call center operations, customer service, or related work, and experience leading performance-driven sales or service teams; 1–3 years supervisory experience preferred.
Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Automatic Call Distribution (ACD)
2w
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Customer Loyalty Manager
Irving, Texas, United States
OnsiteFull Time
Experience in account management, customer success, or a similar customer-facing role; strong communication, negotiation, interpersonal, conflict resolution, retention, CRM, and business software skills.
CRM
2w
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Customer Success Manager
New York City or San Francisco or Austin or London or Honolulu
OnsiteFull Time
4+ YOERequires 4–8 years of professional experience, ideally in customer success, account management, or SaaS; proven relationship management, adoption, retention, and account growth skills.
AI, GPU
2mo
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Director, Loyalty and Retention
Austin or Texas
OnsiteFull Time
8+ YOE3+ Mgmt8+ years in loyalty/retention/CRM or customer growth roles, 3+ years people leadership, experience launching or scaling loyalty programs, strong analytics, cross-functional partnership, and executive communication.
CDP, CRM
1mo
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Customer Success Manager
Houston, Texas, United States
OnsiteFull Time
Manage client onboarding, adoption, retention and growth for a portfolio of commodity trading customers; strong customer-facing experience, communication, analytical and process skills; familiarity with trading workflows.
1w
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Customer Success Manager - Enterprise
Austin, Texas, United States
OnsiteFull Time
3+ YOERequires 3+ years in customer success and customer management for platform management or security solutions, with executive relationship, adoption, retention, escalation, and success planning experience.
Gainsight, Totango, Salesforce
3w
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Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Idaho or Illinois or Kentucky or Maine or Massachusetts or Minnesota or New Jersey or New York or Ohio or Pennsylvania or Texas or Utah or Washington
$110k-$130k/yr RemoteFull Time
5+ YOERequires 5+ years in Customer Success, Account Management, or B2B SaaS; retention and renewal experience; CRM and customer success tool proficiency; analytics, communication, collaboration, and process improvement skills.
Salesforce, Totango, Gainsight
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