131 customer care manager jobs at 72 companies in Ohio
2mo
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Customer Care Manager
Westerville or California or Washington or Oregon or New York or Colorado or United States
RemoteFull Time
1+ YOECustomer-facing role requiring technical aptitude, CRM and Microsoft Office experience, strong communication and problem-solving; 1+ years' customer-focused experience desired, background in technical support/implementation preferred.
Customer Relationship Management (CRM), Microsoft Office
1mo
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Customer Care Manager
West Chester, Ohio, United States
OnsiteFull Time
2+ YOE2 years residential construction experience, customer service and conflict resolution, hands-on repair skills, basic computer skills, acceptable driving record, able to work 8AM-5PM M-F.
3d
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Senior Manager, Customer Care
Arizona or South Carolina or Arkansas or Rhode Island or Alabama or Florida or Wisconsin or West Virginia or Virginia or Vermont or Pennsylvania or Oklahoma or Ohio or New York or Indiana or North Dakota or Illinois or Connecticut or Colorado or New Mexico or California or Washington or Texas or Oregon or New Jersey or New Hampshire or Minnesota or Idaho or Michigan or South Dakota or Maryland or Delaware or North Carolina or Montana or Mississippi or Missouri or Nebraska or Tennessee or Kentucky or Maine or Louisiana or Kansas or Wyoming or Iowa or Georgia or United States
$102k-$169k/yr RemoteFull Time
8+ YOE3+ MgmtBA/BS and 8+ years of relevant experience, including 3+ years managing or leading teams; contact center, KPI, client escalation, coaching, and customer service expertise required.
Genesys, Salesforce
1mo
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Customer Care Manager
Columbus, Ohio, United States
OnsiteFull Time
1+ YOEHigh school diploma, 1–5 years related experience (supervisory preferred), knowledge of home building and construction processes, proficient with computers, valid driver’s license and good driving record required.
1mo
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Customer Care Manager - State Farm Agent Team Member
Independence, Ohio, United States
$19-$25/hr OnsiteFull Time
Manage customer inquiries, coordinate team communication, assist with account/billing and policy reviews, track service metrics; must obtain applicable state insurance licenses.
3mo
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Customer Care Manager - State Farm Agent Team Member
Reynoldsburg, Ohio, United States
$17-$20/hr OnsitePart Time
Manage customer inquiries, coordinate team workflows, update accounts, handle billing inquiries, and track service metrics. Must be able to obtain state insurance licenses.
1w
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Customer Care Lead
Commercial Point, Ohio, United States
HybridFull Time
2+ YOERequires 2+ years of customer support experience, team leadership, coaching, de-escalation, strong communication, technology proficiency, problem-solving, and availability onsite in Commercial Point two days weekly.
Shopify, Intercom
2mo
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Customer Care Manager - State Farm Agent Team Member
Pickerington, Ohio, United States
$50k-$70k/yr OnsiteFull Time
Strong communication and organizational skills; prior customer service or office experience preferred; must be able to obtain applicable state insurance licenses; attention to detail and ability to manage multiple priorities.
2w
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Customer Care Representative
Solon, Ohio, United States
HybridFull Time
3+ YOEPreferred: bachelor's degree and 3+ years in customer service, ideally manufacturing and high-volume order management. Requires strong communication, organization, multitasking, and Microsoft Office proficiency.
Salesforce.com, Microsoft Office Suite, Infor M3 ERP
3w
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Customer Care Specialist
Cincinnati, Ohio, United States
OnsiteFull Time
High school diploma, strong customer communication, 3+ years administrative or sales support preferred, proficiency with Microsoft Word and Excel, ability to manage multiple priorities and proofread accurately.
Microsoft Word, Microsoft Excel
3d
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Customer Care Specialist
Miamisburg, Ohio, United States
OnsiteFull Time
2+ YOERequires 2+ years of multichannel customer support or service-desk experience, strong communication and empathy, CRM/case-management proficiency, Intercom and RingCentral familiarity, and hands-on AI tool use.
NetSuite, Intercom, RingCentral, Claude, ChatGPT, Microsoft Copilot
2mo
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Customer Care Manager - State Farm Agent Team Member
North Ridgeville, Ohio, United States
$40k-$80k/yr OnsiteFull Time
Handle inbound client calls, emails, and walk-ins; process policy changes, endorsements, and billing; maintain client records; identify cross-sell opportunities. Insurance licensing preferred (paid by agency); prior customer service/banking/insurance experience a plus.
2w
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Customer Care Specialist
Orrville, Ohio, United States
OnsiteFull Time
Ability to learn Microsoft Office, Business Central, and inventory portals; communicate effectively; manage multiple projects and interruptions; and maintain attention to detail and follow-through.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft Teams, Microsoft OneDrive, Business Central
1mo
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Senior Manager Parts, Customer Care
Saskatoon or Beloeil or Van Wert or Elkhart
OnsiteFull Time
7+ YOE5+ MgmtBachelor's or equivalent; 7+ years progressive parts/aftermarket leadership; 5+ years managing multi-site teams; ERP/CRM experience; advanced Microsoft Excel; Power BI an asset; ability to travel across Canada and the US; English fluency.
ERP, CRM, Microsoft Excel, Power BI
1w
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Manager, Customer Care & Sales Enablement
Ohio, United States
$81k-$130k/yr RemoteFull Time
7+ YOEBachelor's degree in business, marketing, or related field; 7–9 years in enablement, learning, customer success, or organizational effectiveness; leadership experience and proficiency with CRMs, learning management systems, and reporting tools.
Salesforce, HubSpot
2mo
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Care Manager
Bellefontaine, Ohio, United States
OnsiteFull Time
High school diploma/GED, CNA preferred, must be 18, prior senior care experience preferred, effective communication and customer service, ability to assist with ADLs and maintain resident room cleanliness.
4d
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CARE MANAGER - NURSING
United States or Alabama or California or Colorado or Connecticut or Florida or Georgia or Illinois or Louisiana or Massachusetts or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or Puerto Rico or South Carolina or Texas or Utah or Virginia or Wisconsin
$98k-$108k/yr RemoteFull Time
2+ YOE2+ MgmtRequires an active unrestricted New York nursing license, nursing education, 2+ years of care planning and management experience, customer service experience, and 1+ year working with frail or elderly populations.
OSHA
2mo
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Care Manager
Bellefontaine, Ohio, United States
OnsiteFull Time
High school diploma/GED and age 18+. CNA certification preferred. Previous senior care experience preferred. Must communicate effectively, provide superior customer service, handle multiple priorities, and demonstrate good judgment.
1w
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Manager, Customer Care & Sales Enablement
Ohio, United States
$81k-$130k/yr RemoteFull Time
7+ YOEBachelor's degree in business, marketing, or related area; 7–9 years in enablement, learning, customer success, or organizational effectiveness; leadership experience and CRM, LMS, and reporting tool proficiency.
Salesforce, HubSpot, learning management systems, performance reporting tools
1mo
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VP, Customer Care and Credit Services
Deerfield Township, Ohio, United States
$268k-$498k/yr OnsiteFull Time
10+ YOE10+ Mgmt10+ years progressive leadership in customer care or related service operations, experience with AI/automation/analytics-driven transformation, strong strategic, financial, and people leadership; bachelor\u0002s degree or equivalent experience preferred.
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