149 customer engagement manager jobs at 66 companies in Ohio
6d
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Engagement Manager
United States or Cleveland
$100k-$120k/yr RemoteFull Time
5+ YOERequires 5+ years in customer success, engagement management, software implementation, project or program management, or professional services; strong implementation, communication, analytical, and stakeholder-management skills.
SaaS
4d
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Vice President, Customer Engagement
Versailles, Ohio, United States
HybridFull Time
Midmark: Designs and manufactures medical, dental and animal health equipment.
15+ YOEBachelor’s degree or equivalent experience; 15+ years of progressive leadership in customer experience, service, commercial operations, digital transformation, hospitality, or related functions. Master’s preferred.
CRM, self-service, automation, artificial intelligence
4d
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Customer Service & Social Engagement Lead
Portland or California or District of Columbia or Florida or Illinois or Massachusetts or Michigan or North Carolina or New Jersey or New York or Nevada or Ohio or Pennsylvania or Tennessee or Texas or Washington
HybridFull Time
3+ YOERequires 3+ years of customer service experience, helpdesk and chat software experience, strong written communication, analytical problem-solving, multitasking, and independent ticket management.
Intercom, Shopify, Stripe, Mariana Tek, Instagram, TikTok, YouTube
4d
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Engagement Coordinator
Columbus, Ohio, United States
$15-$15/hr OnsiteFull Time
High school diploma or equivalent preferred; flexible evening and weekend availability; retail or coordinator experience preferred; customer service, cash handling, training, communication, and lifting abilities required.
EAS
1w
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Engagement Coordinator
Cincinnati, Ohio, United States
$16-$17/hr OnsitePart Time
Bachelor's degree preferred or equivalent experience; experience in administration, events, volunteer management, customer service, or related work; organizational, communication, planning, and database management skills required.
Microsoft Office
2mo
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Senior Customer Success Manager
Plano or Alabama or Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Idaho or Illinois or Louisiana or Michigan or Massachusetts or Missouri or North Carolina or New Hampshire or New Jersey or Nevada or New York or Pennsylvania or Oregon or Ohio or Rhode Island or South Carolina or Texas or Utah or Virginia or Washington or Wisconsin
HybridFull Time
5+ YOE5+ years in SaaS Customer Success or Account Management, portfolio ownership of retention and adoption, executive stakeholder engagement, data-driven risk management, Salesforce and CS platform experience.
Salesforce, Gainsight, ChurnZero, Catalyst
1mo
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Customer Experience Manager
Richfield or West Des Moines or Chicago or Birmingham
$152k-$193k/yr RemoteFull Time
12+ YOEBachelor's or equivalent, 12+ years customer-facing IT experience, experience driving software adoption, engaging executives and technical leaders, and leading cross-functional teams.
3w
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Customer Relationship Manager
Cleveland, Ohio, United States
$54k-$63k/yr HybridFull Time
8+ YOEProvide customer engagement and concierge support, assess/route requests, develop and deliver training, use ITSM and CRM tools; BA/BS+8yr or AA/AS+12yr experience.
Microsoft Office 365, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Microsoft OneNote, Microsoft One Drive, SharePoint, Box, Salesforce, ITSM
4h
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Customer Success Manager I
Etna or Columbus
$75k-$90k/yr OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience, 3–5+ years of e-commerce experience, strong customer engagement, analytical, communication, organizational, and problem-solving skills.
Whiplash, EVT, CRM
1mo
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Patient Engagement Representative Associate
Ashland or West Virginia or Ohio or Kentucky
RemotePart Time
0+ YOEHigh school diploma or equivalent; 0-2 years related healthcare experience (medical coding, health information management preferred); entry-level contact center skills, appointment scheduling, patient registration, HIPAA compliance.
1w
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Program Manager Student Engagement
Toledo, Ohio, United States
OnsiteFull Time
1+ YOEBachelor's degree and at least one year of related experience; customer service, communications, student organization knowledge, and Microsoft Office experience required.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, Microsoft Outlook, InvoNet
2mo
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Specialist, Member Engagement - Remote must be in Ohio
Long Beach or Ohio
$15-$29/hr RemoteFull Time
2+ YOEHigh school diploma, 2 years customer service/advocacy/project management or operations experience; proficiency with Excel and Smartsheet; Microsoft Office skills; valid driver's license and reliable transportation; strong critical thinking and proofreading skills.
Smartsheet, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft OneNote, Microsoft Teams, CMS Complaints Tracking Module (CTM)
1w
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Director of Community Engagement
Berea, Ohio, United States
$48k/yr OnsiteFull Time
Experience in sales, marketing, case management, or customer service in healthcare or senior living; strong relationship-building, communication, collaboration, and organizational skills.
social media
2d
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Service & Engagement Team Leader
Amherst, Ohio, United States
$22-$37/hr OnsiteFull Time
High school diploma or equivalent; previous retail experience preferred but not required. Requires leadership, communication, cash handling, technology operation, physical mobility, and flexible schedule availability.
handheld scanners
1d
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Service & Engagement Team Leader
Amherst, Ohio, United States
$22-$24/hr OnsitePart Time
High school diploma or equivalent; retail experience preferred but not required. Must be 18+, lead and coach teams, communicate effectively, use handheld scanners, handle cash, lift 44 pounds, and work flexible shifts.
handheld scanners
2w
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Alumni Engagement Student Employee
Cincinnati, Ohio, United States
OnsitePart Time
Currently enrolled student; strong communication, organization, customer-service skills; comfortable with social media, event support, and database entry; ability to manage priorities and maintain confidentiality.
Microsoft Office
3mo
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Sr. Project Manager, Customer Solutions (Hybrid Opportunity)
Wood Dale or Lenexa or Denver or Cincinnati or St. Louis
HybridFull Time
5+ YOEBachelor’s degree; 5–7 years lab diagnostics project management; revenue cycle knowledge; data analytics; Power BI/Tableau/Alteryx; advanced Excel and PowerPoint; stakeholder engagement; order quality understanding.
Power BI, Tableau, Alteryx, Excel, PowerPoint
4w
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Technical Delivery Lead - Customer Engagement Solutions, Google Cloud
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$80k-$266k/yr HybridFull Time
7+ YOERequires 7+ years in client-facing technology roles, 5+ years delivering Google Cloud solutions, technical leadership, CCaaS and conversational AI expertise, and a bachelor's degree or equivalent experience.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Commerce Agents, CX Agent Studio, Agent Assist, Customer Experience Insights, Contact Center AI (CCAI), Salesforce, ServiceNow, Gemini Enterprise Agent Platform, Agent Development Kit (ADK), Retrieval-Augmented Generation (RAG), A2A, Model Context Protocol (MCP), BigQuery, Vertex AI, Looker, Customer 360, CDP, Google Kubernetes Engine (GKE), CI/CD, Google Security Operations, Gemini Enterprise for Workspace, Genesys, NICE, Amazon Connect, IVR
1mo
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Customer Co-Innovation Lead - AI & Autonomy
Milwaukee or Austin or Mayfield Heights
HybridFull Time
8+ YOEBachelor's degree; legal US work authorization required (no visa sponsorship); ability to travel internationally up to 25%; experience in strategic programs or customer engagement; experience with Salesforce/CRM and working knowledge of AI or industrial automation preferred.
Salesforce, CRM
2mo
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Senior Program Manager
Dayton, Ohio, United States
OnsiteFull Time
10+ YOEExperienced program manager with 10+ years supporting federal contracts (5+ years supporting USAF), bachelor's degree required, strong leadership, contract and risk management, workforce planning, and customer engagement skills; ability to work in Dayton, OH area.
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