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46 customer retention manager jobs at 42 companies in Berkeley, CA

2w
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VP, Customer Retention
San Francisco, California, United States
$375k-$385k/yr HybridFull Time
Turn/River
Turn/River: Invests in and operates B2B software and SaaS companies.
10+ YOE10+ years building and leading B2B SaaS sales teams, experience scaling to 50+ sellers, quantitative background (RevOps/PE/consulting/strategy), cross-segment sales experience, strong analytics, project and process management, renewal sales expertise.
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1w
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Member Engagement & Retention Manager
Walnut Creek, California, United States
$132k-$166k/yr HybridFull Time
AAA Northern California, Nevada & Utah
AAA Northern California, Nevada & Utah: Roadside assistance, insurance, and travel services for club members.
8+ YOEBachelor's degree and 8+ years in strategy, product, retention, or customer engagement; experience with digital product and analytics; strong communication and cross-functional influence skills.
Looker, Tableau
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1mo
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Senior Manager, Customer Success
San Francisco, California, United States
$195k-$231k/yr HybridFull Time
Otter.ai
Otter.ai: AI-powered meeting transcription and automated note-taking platform.
8+ YOE5+ Mgmt5+ years managing CS teams in SaaS, 8+ years in customer success/account management or post-sales roles, quota experience, enterprise lifecycle and retention expertise, data-driven operational judgment, and cross-functional leadership.
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3mo
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Customer Success Manager
San Francisco or New York City
$165k-$180k/yr HybridFull Time
Claryo
Claryo: AI-powered spatial software for optimizing warehouse operations
Experience in Customer Success or similar roles in B2B SaaS; ability to work with enterprise customers in operationally complex environments; travel to warehouse facilities (~2 weeks/month); comfortable with technical products and APIs; proven record of adoption, retention, and expansion.
APIs, SaaS, CRM
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1mo
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Customer Success Manager
United States or New York or San Mateo
$85k-$132k/yr RemoteFull Time
Meadow
Meadow: Modern student financial services for higher education institutions.
4+ YOE4+ years relevant experience (4-6+ indicated), experience with enterprise/B2B SaaS or higher ed/FinTech preferred, strong relationship management, renewal/retention expertise, product troubleshooting, and comfort using AI tools.
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1d
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Senior Customer Success Manager
San Francisco or New York City
$165k-$180k/yr HybridFull Time
AppsFlyer
AppsFlyer: Provides mobile marketing attribution and data analytics software.
7+ YOE7+ years in customer success or technical client-facing SaaS roles; experience driving retention and growth, building technical roadmaps, data analysis skills, and strong executive and technical communication.
SQL, Athena, BigQuery, Looker, Python, JavaScript, SDK, APIs, ChatGPT, Claude
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2mo
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Manager of Customer Success, SMB
Salt Lake City or Boston or New York City or San Mateo
HybridFull Time
Overjet
Overjet: AI platform for dental diagnostics and practice management.
5+ YOE2+ MgmtLead a Customer Success team; drive retention, adoption, and expansion in SMB segment; build CS strategy and playbooks.
Salesforce, Gainsight
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9h
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Senior Manager, Customer Success Mid Market - Moveworks
San Francisco, California, United States
$148k-$260k/yr HybridFull Time
ServiceNow
ServiceNowNYSE: NOW: Provides a cloud platform for automating enterprise digital workflows.
7+ YOE2+ Mgmt7+ years in customer success or account management in B2B SaaS, 2+ years managing CSMs, strong analytical and communication skills, experience driving retention and expansion in mid-market accounts.
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1mo
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Customer Success Manager, Growth – Bilingual (Spanish/English)
United States or San Francisco or New York City or London or Dublin or Tel Aviv or Sydney
$113k-$133k/yr RemoteFull Time
Vanta
Vanta: Automated security compliance and trust management software for businesses.
2+ YOE2+ years Customer Success at a SaaS company; business-level fluency in Spanish and English; experience managing large books of business, driving retention, and working with security/compliance customers; U.S. work authorization required.
Vanta, Catalyst
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1mo
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Customer Growth Manager
San Francisco, California, United States
$150k-$200k/yr OnsiteFull Time
LangChain
LangChain: Tools for building and deploying production-ready AI agents.
5+ YOE5+ years in quota-carrying, customer-facing role in B2B SaaS; proven retention/expansion success; strong negotiation and commercial acumen; tech-savvy; CRM experience; autonomous in a fast-paced environment.
Salesforce, CRM
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1mo
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Sr. Strategic Customer Success Manager, Big Tech/AI
San Francisco, California, United States
$140k-$165k/yr HybridFull Time
Socure
Socure: Provide AI-driven identity verification and fraud prevention software.
Build executive relationships, drive strategic success planning, manage enterprise accounts, collaborate with AEs and Solution Consultants, ensure renewal and retention.
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3w
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Customer Success Manager (permanent position) - SAP Academy for Customer Success - Italy (Hybrid) (Milano, IT, 20124)
Milano or San Ramon
€40k-€70k/yr HybridFull Time
SAP
SAPFrankfurt Stock Exchange: SAP: Sells enterprise resource planning and business management software solutions.
2+ YOE2–3 years customer-facing experience; ability to deliver strategic guidance, resolve escalations, drive customer retention and upsells; strong business acumen, English proficiency, understanding of AI fundamentals; willing to complete academy program.
S/4HANA, SAP SuccessFactors, SAP Business Technology Platform (BTP), SAP Business Data Cloud
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2w
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CUSTOMER SERVICE MANAGER (1523710)
North Carolina or Washington or Maryland or Los Angeles or San Francisco or New York City
$55k-$60k/yr FieldFull Time
Compass Group
Compass GroupLondon Stock Exchange: CPG: Provides contract food and support services globally.
1+ YOEManage site visits and client retention, support branch openings, ensure compliance and merchandising standards, develop local sales plans, assess location performance, and perform route driver duties including deliveries and equipment maintenance; must travel and lift 50 lbs.
PeopleHub
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2w
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Head of Customer Success
San Francisco, California, United States
OnsiteFull Time
BackOps AI
BackOps AI: AI-powered platform automating logistics and supply chain workflows
7+ YOE7+ years in customer success/account management in B2B SaaS with people management experience; ownership of net revenue retention, expansion and renewals; enterprise account experience; technical aptitude; operations/supply chain experience a plus.
Relay, AI Process Center
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1mo
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Customer Success Manager II - San Francisco, CA
San Francisco or Atlanta or Boston or Chicago or Dubuque or Dallas or Pune
$90k-$100k/yr OnsiteFull Time
OpenGov
OpenGov: Provides enterprise resource planning software to local government agencies.
1.5+ YOE1.5+ years SaaS customer success/account management experience, ability to manage a large book of business (50+ accounts), retention and renewal ownership, commercial acumen, analytics-driven risk mitigation, excellent communication.
OpenGov Public Service Platform, ERP
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2mo
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Head of Customer Success
San Francisco, California, United States
$175k-$194k/yr OnsiteFull Time
CivilGrid
CivilGrid: SaaS mapping platform for underground utility and site intelligence.
8+ YOE8+ years in Customer Success, Account Management, or Consulting; experience scaling teams at early-stage SaaS startups; proven retention/expansion results; government/utilities/AEC knowledge preferred.
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1mo
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Sr Director, Customer Success and Outcomes
Santa Clara, California, United States
$190k-$220k/yr HybridFull Time
LeanData
LeanData: Automates lead-to-account matching and routing for B2B revenue teams.
8+ YOE3+ Mgmt8+ years in customer success or post-sales B2B SaaS, 3+ years managing CS teams, ownership of gross/net retention, strong operational and analytical skills, experience with mid-market/enterprise implementations, relevant degree (MBA a plus).
Salesforce
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1mo
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Customer Success Leader
San Francisco, California, United States
OnsiteFull Time
Rox
Rox: AI-powered revenue operating system with autonomous sales agents.
6+ YOE6+ years in customer success or post-sales; experience hiring/managing a team; ownership of retention/utilization targets; able to engage VP/C-level stakeholders; proven time-to-value delivery and expansion.
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2d
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Senior Director of Marketing, Adoption & Retention
San Jose or San Francisco
$177k-$377k/yr OnsiteFull Time
Adobe
AdobeNASDAQ: ADBE: Provides software for digital media creation and marketing analytics
10+ YOE10+ years in customer/lifecycle/adoption marketing with analytics, AI fluency, leadership, and ability to tie programs to adoption and retention metrics; Bachelor's degree required; MBA preferred.
Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, GenStudio
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1mo
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VP of Customer Success
Walnut Creek, California, United States
$245k-$263k/yr HybridFull Time
SewerAI
SewerAI: AI-powered software for sewer infrastructure inspection and management.
Lead post-sales organization, build playbooks, scale Account Management, Enablement, and Technical Support; drive retention and expansion across growth phase.
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